FREQUENTLY ASKED QUESTIONS
Q: What are Clip in HairPieces?
A: If you are looking to experiment with length, top-up the volume, add some colour or see if a fringe suits you without all the fuss of chopping, colouring or gluing anything to your own locks, then you have found it. TRESSAIR hairpieces are a quick, Do It Yourself way to achieve all this without it being long-term. TRESSAIR Hairpieces are easy to attach and can be perfectly matched with your own hair - giving you a new glamorous look.
Q: How are clip in fringes and extensions attached to my own hair?
A: They clip under your own hair by small snap on clips. The clips used are the highest quality clips with a silicone insert so they will not slip and are extremely secure, the clips are also the same colour as the hair and once fitted the clips are totally undetectable.
For further instructions please see our CLIP IN GUIDE page.
Q: How long does my own hair need to be to use clip in extensions?
A: As a general rule your hair should be a minimum of 2 inches above your shoulders.
Q: How long do clip in extensions take to put in?
A: They clip in with little snap clips with combs on that are invisible once you've got them in. With practice, they should take 5 mins to put in & about 60 seconds to take out!
Q: How are clip in ponytails attached to my own hair?
A: Simply gather your hair into a small ponytail or bun and clip on using the super strong concealed claw clip and you are ready to go! Or to use the drawstring method, remove the clip claw and simply put the net base bun over your small existing ponytail or bun and pull the drawstrings around the base of your ponytail to securely fasten!
If you want to get ahead and rock your clip in hair or ponytail style with a sizzling new look, why not take a look at our alternative FUN & FUNKY style IDEAS page.
Q: How do I wear my Wig for the first time?
Remove wig from the plastic bag. Gently remove the protective hair net from your wig. Give your wig a few good shakes to separate the fibres and give some body to the hair. Shaking releases the pre-set styling.
Brush your hair off your face at the top and sides. If your hair is too long, you may want use pins to help keep it off and away from your face and at the back and sides. Use of a wig liner or wig cap to keep your existing hair in place is advisable especially if you have long hair. If you don't have one try an old stocking, cut an old pair of tights in half, it will work just as well as a wig cap.
Hold your wig at the sides with the woven label in back. Place it at your naturalhairline and slide it on from front to back. Adjust the wig as needed so the front edge is just over your natural hairline. Use the ear tabs to centre your wig from left to right. If the wig is too tight undo the hooks at the base of the neck and try again. If the wig is too loose move the hook up a level and retry the wig - repeat until comfortable.
Tuck in any stray hairs at the front, sides and nape. Style as required by using a wire brush, a wire pick, or your fingertips. Avoid using a brush designed for human hair.
Q: How do I know if a wig will fit?
A: TRESSAIR wigs are adjustable and will therefore fit 90% of adult head sizes. The hair is sewn onto an adjustable cap. Just adjust the hooks to make bigger or smaller.
Q: What colour will best match my own hair colour?
A: If, after looking at our colour guide, you are still unsure which colour you require to match your hair, Don’t worry we are here to help, we offer a FREE colour matching service. Please send a clear picture of your hair to colourmatch@tressair.com Once received, one of our team will colour match your hair for you so you can be confident
Q: How long do the hairpieces last?
A: If you treat them with care it is not uncommon for our extensions to last up to twelve months. If not treated with care they will need to be replaced every three to six months. The better you look after them the longer they will last.
Q: What type of Hair is used for TRESSAIR Hair Extensions?
A: TRESSAIR Hair Extensions are made of premium Japanese Kanekalon fibre – this fibre is the most technologically advanced fibre you can get. This hair is virtually indistinguishable from human hair. Synthetic hair is easier to care for than Human hair and are much more affordable. A high quality synthetic hairpiece is more realistic than a low quality human hairpiece. The Kanekalon fibre used to make synthetic hairpieces has "memory" which means it maintains its wave or curl, texture and volume, requiring minimal upkeep. We use premium Kanekalon on all TRESSAIR hairpieces with the exception of Fringes/bangs so hairpieces are high hest resistant (up to 140C).
Q: Can Clip in Extensions be straightened, curled and / or cut?
A: Yes, Heat resistant Japanese Kanekalon can be straightened, curled (up to 140C) and/or cut.
Q: Can I use regular mousse and hairspray with my new extension/ponytail/wig?
A: Yes you can use regular mousse / hairspray on synthetic wigs for extra body and hold.
Q: Can I colour/Dye and/or Perm the hair?
A: No we do not recommend the use of any dyes or perms as this could permanently damage to hair. As synthetic extensions are fairly inexpensive, after you take into account the time involved to dye and/or perm plus cost for materials, it would be a better investment to buy additional sets in other colour(s) or style
Q: Can I wash them and how often should I do that?
A: You should wash them every 10-14 wears. For best results you should use a mild shampoo, the extensions should be left to dry naturally.
Q: How do I wash my synthetic ponytail / wig / hairpiece?
A: Fill your sink with cool water and add some shampoo water (if it has picked up smoke or other odour add a teaspoon of baking soda when washing). Let your hairpiece soak for a few minutes then swish it around in the water; but don't rub, scrunch or twist. After rinsing, apply a good conditioner & using your fingers, gently comb through. Rinse again with cold water, blot gently with a towel; & hang to dry on a wig stand, or lay on a bath towel to completely dry overnight.
Do not dry with hair drier, always let synthetic hair dry naturally. Only use a brush on the hair after it is completely dry – for styling please refer to advice below.
Q: How do I style my ponytail or wig?
A: Your ponytail or wig can be styled by using a wire brush, a wire pick, or your fingertips. Avoid using a brush designed for human hair. These brushes can create excessive tension, over-stretching the hair with abrasive strokes that may damage the hair. The ponytails and wigs we carry are “shake & wear” and can be styled by simply using a wide tooth comb or your fingertips.
The best styling tool is the most inexpensive; a spray bottle of clean, cool water. Lightly spritz your hairpiece with water to remove static electricity and return your hairpiece to its original style
HAIRPIECE STYLE SPECIFIC STYLING
Ringlet or tight curls: Give a good shake and then gently lift and separate curls with your pick comb, or style with your fingers. Do not brush.
Wavy or loose curls: Lightly brush using short lifting strokes, just enough to relax and shape your style.
Straight: Lightly brush with long, even strokes, from the crown to the ends for a smooth, sleek look.
Q: How do I store my wig?
A: The best way to store your wig is on a wig stand. Not only does this help prevent your wig from becoming tangled or soiled between wearing, it also helps to maintain your wig's style and shape. Ideally, your wig should be stored in a clean, dry place, away from dust and sources of high heat or flame. If you do not have a wig stand always store your wig turned inside out and place it in an old shoe box or similar.
Q: When will my item arrive?
A: All items are posted next day and delivered within 48 to 72 hours of receiving payment. As a general rule, when you have made payment the following guide should be used to expect delivery: UK Mainland: 2 to 3 working days EUROPE: 4 to 7 working days WORLDWIDE: 6 to 9 working days
Q: Can I exchange the item if I choose the incorrect colour?
A: We offer a FREE colour match service, if you are unsure which colour will be best matched to your hair. However, we will happily exchange your item if it’s not the right colour.
Q: Do you offer refunds?
A: If you are unhappy with our product for any reason you can return it within 7 days, in its original state, for a full refund or exchange, postage charges are non-refundable, unless the item is defective, in which case we will reimburse you the postage costs in full.
Please refer to our STORE POLICY page for full terms and conditions regarding Refunds & Exchanges. | 
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