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IF YOU HAVE NEVER SEEN THE ACTUAL ITEM, PLEASE CONTACT US FIRST FOR MAKING SURE EVERYTHING IS RIGHT FOR YOU.
IN ADDITION TO THE DISTANCE SELLING REGULATIONS,YOU CAN RETURN ANY ITEMS WITHIN 7 DAYS OF RECEIPT FOR A REFUND OF THAT ITEM OR TO EXCHANGE IT FOR A DIFFERENT SIZE OR COLOUR, A PRICE DIFFERENCE MAY APPLY. DO NOT SEND ANY RETURNS BACK AFTER 7 DAYS. THEY WILL BE REJECTED OR SEND BACK TO YOU, ALSO YOU HAVE TO PAY YOUR OWN POSTAGE FOR SENDING IT BACK, WE WILL NOT BE RESPONSIBLE FOR ANY LOSS CAUSED BY TRANSIT IN THIS CASE.
IN ALL CASES, THE ITEMS RETURNED MUST BE IN THEIR ORIGINAL CONDITION, ALL GOODS WILL BE INSPECTED ON RETURN. IF IT IS NOT IN ORIGINAL CONDITION, YOUR REFUND WILL NOT BE ISSUED, AND YOU HAVE TO PAY YOUR OWN POSTAGE FOR SENDING IT BACK,
THE POSTAGE IS NOT REFUNDABLE.YOU WILL HAVE TO PAY YOUR OWN POSTAGE FOR RETURNS, THE GOODS ARE YOUR RESPONSIBILITY UNTIL THEY REACH US. WE RECOMMEND YOU USE A POSTAL SERVICE THAT INSURES YOU FOR THE VALUE OF THE GOODS YOU ARE RETURNING.
PLEASE NOTE OUR RETURN PROCESS:
1. Buyer must inform us (via ebay message only)before sending your return item, otherwise there is no return record registered in your account.
2.without our confirmation with return address, your return will not be valid and your return parcel will rejected if you returned the parcel to our registered address directly without our authorisation.
3. We will send request for cacellation of your transaction.
4. You must accept the cancellation, if you declined, we will consider as that your refund is no longer requested.
5. You will get your refund in 1 working day if you have accepted the cancellation, or 7 working days if you prefer to wait for refund first , then accept the cancellation. |
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