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 TOMTOP.Digital_shop

TOMTOP.Digital_shop

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 Welcome,dear! We sell A/V Accessories, All Kinds of SMART TV BOXES, Android 4.4, Android 4.2, Quad Core, Dual Core, XBMC,etc. Besides, we also sell Security Products, PC Accessories,Tablet PC, Xbox 360 Accessories,Video Game Accessories etc. Ship within 1 business days once payment completed!
Audio and Video Products,Speaker,tv box,cable etc
Frequently Asked Questions
 Q: May i have a tracking number?
  A: We automatically provide a tracking number for an order which price is higher than $50 USD. If order price is less than $50 USD and buyer want a tracking number, please inform us. Each tracking number cost $2.0-$3.0 USD.
 Q: If you are in holiday, Will you arrange ship our product?
  A: If we are in National law Holidays, We will set auto-reply to remind buyer. During the period of holiday. Because our shipping agency and customs workers are in holiday as well. Some products would not be shipped out until we come back. So, We hope buyer understand us and do not leave any feedback or open dispute because of holiday reason.
 Q: Sometimes, Why a tracking number don't continue to update online ?
  A: Sometimes, tracking number will not be updated until product arrive at buyer local post office. Because if post office workers at buyer local are very busy, then, tracking information update would be delayed.
 Q: How can I use tracking number to track online?
  A: As usual, As long as buyer get tracking number from seller, It is better track product at buyer's local post office website. Here is some website link I can offer: USA: www.usps.com Brazil: http://www.correios.com.br/servicos/rastreamento/rastreamento.cfm Ireland: http://track.anpost.ie/track/tracklist.html Anyway, If you want to know about your local post office website, please inform us.
 Q: If tracking number show product were arrived at my local, but I really don't receive product. What can I do now?
  A: If so, you should use your tracking number to contact with your local post office. Because sometimes, buyer need go to local post office and sign his/her own package. Please remember, Not every shipping method will delivery package to your door directly.
 Q: Why USPS show package was delivered, but I still do not receive my package?
  A: 1st, you need check whether your shipping address information is correct with the USPS website. 2nd, you should use your tracking number to contact with your local USPS post office. 3rd, Please ask your neighborhood or family whether they mis-sign your package.
 Q: If I don't have a tracking number, what can i do now?
  A: If shipping is without tracking number. Before product were shipped out. you can send email to us and pay money for tracking number We will send you a notification email after product was shipped. Therefore, Please wait with patience. shipping time usual be 2-3 weeks.
 Q: What is your refund/resend policy for shipping problem?
  A: 1, To any order without tracking number, If buyer still don't receive after 30 days, In view to the sincerity principle, We will refund money back or resend. We also hope buyer can re-pay us if buyer receive product someday after we refunded. 2, If buyer's product were proved to be lost on the shipping way, We will issue money back soon or resend.
 Q: Why my order doesn't be marked as already shipped?
  A: Sometimes, Because eBay system cause this problem; sometimes, our worker forget to mark as shipped, Due to we have thousands of orders. But your product already shipped out, As we usual ship orders out within 1-2 business days.
 Q: May I change my shipping address?
  A: Yes, you can. As usually, we shipped products to buyer's PayPal shipping address. However, If buyer got special request, please send message to us before we shipped product out. If message is late, we will not be responsible for this problem.
 Q: How long should i get my product?
  A: Except Force Majeure. If we ship product from China.Shipping time usual take 2-3 weeks business days to arrive your address. If we ship product from US warehouse. Shipping time usual take 3-7 business days to US buyer. If we ship product from UK warehouse. Shipping time usual take 3-7 business days to UK buyer.But 7-14 days to other European buyer
 Q: Do you combine shipping charge?
  A: No, We don't combine shipping charge. Because the postage depends on the weight but not the quantity. But if you are interested to buy more than ten, we can pay for the insurance for you, it is much more safe. Of course, you will have our discount as well. I wish you can enjoy yourself when purchasing in our shop.
 Q: If I buy a few products, May I ask you not to send them together?
  A: Yes you can. But please contact us via eBay message or email before we arrange shipping. And shipping address need be same as your PayPal shipping address information.
 Q: Can I use credit card to pay?
  A: According to eBay's payment rule. We only accept money by PayPal. But if your credit card bind with your PayPal successful, you can have a try.
 Q: I paid money by PayPal, but why you still do not arrange shipping?
  A: Sometimes, PayPal will review some buyers' payment. which would cause your payment is inquired by PayPal. We will arrange shipping after you confirm with us that your payment problem is solved by PayPal.
 Q: Why eBay said my payment status is in pending?
  A: Pending payment mean your payment is uncleared status, you should contact with PayPal customer service and ask them to clear your payment. As a eBay seller, We always arrange shipping after we confirm that we receive cleared payment.
 Q: Can i pay for it after 5 days?
  A: According to eBay's payment rule. Seller can open an unpaid item case after 4 days counted from buyer buy a item. And if buyer still do not pay money after another 4 days. Buyer would got a official unpaid item dispute.
 Q: Can i pay extra money to you for tracking number?
  A: We automatically provide a tracking number for an order which price is higher than $50 USD. If order price is less than $50 USD and buyer want a tracking number, please inform us. Each tracking number cost $2.0-$3.0 USD.
 Q: If I bought a few products but different bill currency on eBay. Can I pay by only one bill currency?
  A: We are sorry, You can not pay them by only one bill currency. According to eBay's rule, different eBay site show different bill currency. And seller can not combine different bill currency in one invoice. However, As long as you pay them within same day, We can try to arrange shipping for them together.
 Q: If my PayPal got problem, I can not finish payment, What can i do now?
  A: If so, We suggest you use another PayPal to finish payment, and once we receive payment. We will marked as payment received on eBay and arrange shipping. Or, we can cancel this transaction. You can re-buy again after you solve PayPal problem.
 Q: I have paid for it twice. Can you be nice to refund another payment to me?
  A: Yes we can. As long as we prove we do receive payment twice. We will issue money back to your PayPal immediately.
 Q: If I bid item by mistake, Can you be nice to help me cancel the order?
  A: Yes we can. I will send you a request on eBay, which means both of us agree not to complete the transaction, please accept it, then we will cancel the transaction for our mutual benefit. If you still satisfy with our service, please don't forget to leave us a positive feedback with five stars and I will do the same for you.
 Q: I need to get it within 5 days, How can i pay the extra shipping postage for express shipping?
  A: Please contact with us so that we will hold your order firstly. Then we will tell you exact extra shipping postage for express shipping. You can pay money to our PayPal directly.
 Q: I got your item today, How can i repay us you now?
  A: Firstly, We do appreciate your honest. You can re-pay to our PayPal directly. Please contact with us and we will tell you what our PayPal email is. When you pay money by PayPal, please don't forget to leave a note for reminding us.
 Q: If my transaction has passed more than 60 days. How can i get my refund?
  A: According to PayPal's rule. If a transaction has passed more than 60 days. Seller can not refund money by PayPal process directly. We only can "send money" to buyer's PayPal. So, buyer can accept the refund from PayPal. But, some countries can not accept money from PayPal because their PayPal reason. Just like:Ukraine, Latvia, Belarus.
 Q: Who will pay the returns shipping postage?
  A: We are sorry, but we don't pay the returns shipping postage if buyers doesn't like or product get some problem. Because we check quality before shipping. Problem would be happened on the shipping way. And if buyer need resending after we get returned product. Shipping will be free.
 Q: No matter whether you get returned product or not. Would you refund immediately as long as we return product to you?
  A: According to eBay's returns policy. We accept buyer return product back more than 14 days. However, In view to build a fair business environment, We would like to refund or resend new replacement after we get returned product back.
 Q: How long and how much postage will the return take?
  A: It depends on what shipping method you choose at your local. However, Please note, We will not accept DHL, FEDEX, UPS returned method.
 Q: If the customs returned the item back, Can you resend it to me?
  A: Once we receive the returned item back. We can resend it to you. But shipping time would be a little longer than before. Please wait patient and don't leave any feedback.
 Q: What is your returned address?
  A: If product location is in China. Please return it to the following address: Shen Zhen Tomtop technology co.,Ltd 3/F, No.A building Hongmen Science and Technology Park Phase II, Jihua Road(Shangxue part), Buji, Longgang Shenzhen Guandong, 518129 China Don't forget to write down your eBay ID and seller ID on the label. so that we can confirm correct
 Q: May I return product without your confirmation?
  A: If you receive product and want to return product back. You should get our confirmation first. Or, We will not admit and accept the returned product.
 Q: How can i cancel this transaction?
  A: I will send you a request on eBay, which means both of us agree not to complete the transaction, please accept it, then we will cancel the transaction for our mutual benefit. If you still satisfy with our service, please don't forget to leave us a positive feedback with five stars and I will do the same for you.
 Q: How can i modify the feedback?
  A: If you agree to modify feedback, We will send you a feedback revision request from eBay. You can find this request in eBay message or your email. Then you just need accept this request and change feedback to positive one with 5 stars.
 Q: How can i get a free gift?
  A: In order to thank buyer' support. We always have different promotion and free gift to buyer in each season. But it depends on related sales policy. Please pay attention at our promotional information in item listing.
 Q: What is the declaration value policy for our packages?
  A: We always mark packages as gift and declare value at 60% of original price in order to help buyer reduce or avoid customs charge. We know different country have different customs policy. If you want us to declare value at original price. Please send a message to inform us before we arrange shipping.
 Q: Why I can not track by tracking number?
  A: Tracking information is updated online usual need 1-3 business days. Because post office workers are often very busy, they sometimes don't update tracking information so fast as you thought. All in all, As long as you have tracking number, which proof we have shipped your product out, please wait with patience.