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| Q:What is your return policy? |
|
| A:RETURNS ARE ACCEPTED WITHIN 14 DAYS OF DELIVERY. PLEASE NOTE THAT THE ITEM MUST BE RETURNED UNUSED IN ORIGINAL PACKAGING. RETURN CARRIAGE IS AT YOUR EXPENSE UNLESS THE ITEM IS DAMAGED OR FAULTY. ITEMS SHIPPED CORRECTLY WILL BE SUBJECT TO A 20% RE-STOCKING FEE TO COVER OUR COSTS |
| Q:Do you combine shipping? |
|
| A:I WILL ALWAYS COMBINE SHIPPING TO REDUCE POSTAGE AND PACKING COSTS. PLEASE REQUEST AN INVOICE AND I WILL LET YOU KNOW THE REVISED AMOUNT. FOR OUR EUROPEAN CUSTOMERS WE CAN NOW OFFER COMBINED CARRIAGE ON 10 KILOS OR LESS FOR BETWEEN £25 AND £50. THIS ENABLES YOU TO TAKE ADVANTAGE OF OUR COMPETITIVE PRICES AND THE STRONG EURO. PLEASE CONTACT US FIRST |
| Q:When can I expect my order to arrive? |
|
| A:WE NORMALLY SHIP WITHIN ONE WORKING DAY. ITEMS DISPATCHED VIA THE ROYAL MAIL ARE POSTED DAILY (EXCEPT SUNDAYS) AND OUR EXPERIENCE OF THIS SERVICE IS GENERALLY FIRST CLASS. HOWEVER DELIVERY PROBLEMS MAY OCCASIONALLY OCCUR SO PLEASE BEAR IN MIND THAT THESE WILL OCCUR WHEN ITEMS ARE OUT OF OUR CONTROL. PROOF OF POSTAGE IS ALWAYS OBTAINED. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:OUR E-BAY LISTINGS SHOW THE TOTAL COST FOR SHIPPING. THIS DOES INCLUDE A NOMINAL AMOUNT TOWARDS THE PACKAGING COSTS. OTHER SERVICES ARE ALWAYS AVAILABLE; EG SPECIAL DELIVERY, GUARANTEED NEXT DAY, COURIER, AIR FREIGHT ETC SO PLEASE CONTACT US FOR A QUOTE IF YOU ARE UNSURE |
| Q:Do you ship internationally? |
|
| A:WE NOW SHIP TO EUROPE AND ARE NOTICING AN INCREASE IN BUYERS DUE TO THE STRONG EURO.ITEMS UNDER 2 KILOS ARE SENT BY AIRMAIL SMALL PACKETS.OVER 2 KGS WE CAN NOW OFFER A COURIER SERVICE FOR ITEMS/COMBINED PACKAGES OF UP TO 1O KILOS. THE COST OF THIS IS BETWEEN £25-£50 DEPENDING ON THE DESTINATION, WEIGHT AND ALSO VOLUME OF THE PARCEL |
| Q:What are your other terms and conditions? |
|
| A:WE DON'T BELIEVE IN MAKING YOU READ THROUGH LONG LISTS OF TERMS AND CONDITIONS. ALL OUR LISTINGS ARE CONDUCTED UNDER E-BAY RULES SO PLEASE BUY WITH TOTAL CONFIDENCE. OUR FEEDBACK SPEAKS VOLUMES ABOUT OUR SERVICE. OUR CUSTOMERS ARE A NO.1 PRIORITY AND WE ARE ALWAYS EAGER TO RESOLVE ANY PROBLEMS OR COMPAINTS YOU MAY HAVE |
| Q:How can I pay for my purchase? |
|
| A:PAYPAL IS OUR PREFERRED METHOD OF PAYMENT. HOWEVER WE WILL CONSIDER PAYMENT BY PERSONAL CHEQUE- PLEASE NOTE THAT THIS WILL DELAY SHIPMENT OF YOUR PURCHASE UNTIL MONIES HAVE CLEARED RESULTING IN DELAYS TO THE SHIPPING OF YOUR PACKAGE |
| Q:I live local- can i collect? |
|
| A:THIS MAY NOT ALWAYS BE POSSIBLE, HOWEVER WE MAY BE ABLE TO OFFER A FREE DROP-OFF SERVICE TO SAVE CARRIAGE COSTS IF YOU LIVE LOCAL (<5 MILES). PLEASE ARRANGE THIS BEFOREHAND AND DO NOT ASSUME THAT IT WILL HAPPEN AUTOMATICALLY! |
| Q:What happens if my item doesn't arrive? |
|
| A:TO DATE, OUR EXPERIENCE OF ROYAL MAIL'S SERVICE IS EXCELLENT. PLEASE CONTACT US IF YOU SUSPECT A PACKAGE IS MISSING- WE ALWAYS OBTAIN PROOF OF POSTING AND WILL HELP WITH ANY CLAIMS FOR MISSING ITEMS. ROYAL MAIL ONLY ASSUME AN ITEM IS MISSING AFTER 2 WEEKS AND WILL NOT ACCEPT A CLAIM UNTIL THEN, SO PLEASE CHECK WITH NEIGHBOUR/SORTING OFFICE FIRST. |
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