THE BIG KITCHEN CENTRE

PLEASE NOTE :- We Ship to UK Mainland Only.

We do NOT ship to Southern Ireland, Channel Islands,Isle of Man or Overseas OR any of the Following Post codes.

AB 17-20, 26-29, 31-38, 40-56 IV 1-49, 51-56, 63 KW 1-17 KA 27-28 PA 20-78 PH 4-44, 49-50 ZE - All

BT(Northern Ireland) - All

Isle of Wight - All

These Poscodes Represent all Scottish Highlands and Islands and ANY offshore uk Postcode and are decided by our Carriers.

Please note the Delivery stated covers ground floor only with a one man doorstep delivery, if you have any special requests for delivery (if for example you live in a flat) please make us aware of this at time of purchase and we shall endeavour to arrange special delivery for you, this may come with an additional charge, please contact us for further information.

Terms and Conditions (last updated 15/06/11)

From time to time we may update our terms and conditions, when purchasing please ensure you view our terms and conditions so as to ensure we have not updated since your last visit.

The following terms and conditions apply to all transactions placed on or derived from www.The bigkitchencentre.com,” the website”. This includes all telephone orders placed to sales lines advertised within this website. Your use of this website indicates your acceptance of these terms and conditions.

Please read them carefully and print a copy for future reference.

Please note that all products we sell are meant for domestic use only. Any warranty may be invalid if appliances are used in commercial properties.

When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

DELIVERY ADDRESS:

We ship only to the card holders billing address which is verified by our payment processor at checkout to protect customers from fraud.

IMPORTANT: Items will only be dispatched to the Delivery Address given at point of purchase, Please include your telephone contact details and e-mail address so as we can contact you regarding your order if necessary. Any subsequent changes may only be made by telephone first and subject to verification by us (we will ask for proof of connection to the new address such as utility bills etc).

Whilst many of our items are 'In Stock' and therefore dispatched within 2 business days we strongly recommend that you do not book fitters for your appliances prior to their receipt. The Big Kitchen Centre LTD cannot accept responsibility for fitting cancellations under such circumstances. If you have any questions about the availability of your desired product please call us on 01915108899, we will be more than happy to give advice on availability.

Whilst the vast majority of our products are delivered 'Next business day' after despatch by our courier, our free delivery service does NOT guarantee next day delivery.

Delivery Perameters

Where products are listed with a delivery cost or where products are listed as including delivery in price, Such Delivery EXCLUDES the following areas. Highlands and islands of Scotland, Ireland north and south, and any offshore UK postcode, if you are any of these, PLEASE ASK BEFORE YOU BUY.

DAMAGES OR OMMISIONS

All items are opened and checked for signs of physical damage prior to dispatch by us, once you have received your items, you (or the party who takes receipt on your behalf) MUST inspect your goods thoroughly for any physical damage (ie open the box and fully inspect the goods) and that all items are present, if the packaging containing your equipment appears damaged at point of delivery please refuse it and notify us by telephone that you have done this. Please note that In the case of any 2 man Delivery, they will bring the goods into the property and unpack them for you, you must check for any signs of physical damage at that point as once you (or the party who takes receipt on your behalf) have signed for this delivery it is deemed to have been both inspected and approved as OK by the customer.

If you refuse to allow unpacking of the item for inspection under these circumstances, then you will be signing to say the goods are 100% Perfect. Any damage or omissions must be reported to us via email to MAIL@THEBIGKITCHENCENTRE.COM within 24hrs of receipt (please include order number given in the order acknowledgement email you received after purchase and a brief description of damage or omission), we will confirm receipt of your email by reply.

Do not attempt to fit any item which appears damaged, we will not accept the return of damaged goods that have been subsequently fitted under any circumstance.

Additionally you must confirm your claim by telephone (01915108899) within 48 hours of receipt during business hours (ie 9am-5pm Monday to Friday). We will arrange collection of any damaged item. When the item is returned to us, we will inspect it and (subject to our confirmation of damage), authorize dispatch of a replacement. Failure to carry out an inspection as detailed above will compromise any claim for damage or omissions and The Big Kitchen Centre Ltd will not accept liability after this period has elapsed.

NON DELIVERY

If your goods do not arrive on the day we have quoted, please notify us the following working day and we will advise tracking references and endeavor to find out what went wrong. We will not accept liability for goods lost in transit unless we are notified within 48 hours from the expected delivery date quoted to you.

Once we receive notification that your goods were not received by you on the expected delivery date, we will endeavour to track down the missing items. Once we have located the items we will re-despatch them to you at our own expense. If following a period of 10 working days we have still been unable to locate the missing items, we will organise a new delivery for you.

Shortages:

It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must noted on the consignment note and it will be your responsibility to notify us within 24 hours from the time of delivery of any shortages.

Incorrect Goods Delivered:

How to check if you have received the correct goods:

Check the model code against the product(s) that you originally ordered. The model number is usually located on the packaging of the box. Please also check the invoice from us, this is usually attached to the item that is being delivered to you in the documents enclosed envelope. By checking the item(s) delivered together with your original order and invoice you should be able to identify any items that are incorrect. Please note that on occasion we will package more than 1 item together, (usually filters/ducting with hoods or taps/accessories with sinks), Please check inside your packages for smaller packages before reporting missing items.

Reporting Incorrect Goods:

It is your responsibility to notify us of any incorrect goods supplied within 24 hours from receipt of delivery. You have the option to refuse the delivery of the incorrect goods (make a note of the incorrect goods received on the consignment or delivery note).

Please note: You have a duty of care for the product(s) until the returns process is completed. Goods must be returned/received with the original packaging 'as new' and in full working order with all accessories enclosed. If you have damaged the goods whilst in your care we reserve the right to make a deduction in accordance with the state of the product on return, this can result in no refund being made if the item has been deemed to be damaged beyond repair (we strongly recommend that you return goods in their original packaging to protect them in transit). In the event that accessories are missing, you will be charged for the full price of the accessories and the cost will be payable by you.

Once incorrect goods have been received by us, and we have inspected the returned, incorrect items to ensure the items have been returned to us 'as new', we will proceed to despatch the correct order to you.

Returns Policy

In all instances of items being returned to us, we will issue you with a returns number at the point of authorising the return.

This number must be clearly visible on the exterior of the package you are returning. Please ensure a sticker is attached to each package you are returning to us with the returns number clearly visible. If an item is returned to us with no visible authorised returns number our warehouse staff will refuse to accept it and it will be returned to you.

Changed Your Mind?/Cancellation Rights:

You are entitled to withdraw from this contract under the Distance Selling Regulations up to 7 working days From the day after the day of delivery for a full credit or refund less any applicable collection charges. If you do wish to withdraw from the contract you must notify us either in writing or by e-mail within the said time period. Goods should be returned to us within 14 days of original delivery, Any refund will be made within 30 days of the cancellation date.

The Item/s then must be returned to us within 14 days at your expense via an insured courier service. Goods are to be returned in 'As New' condition with all original packaging. Upon receipt the item will be inspected and if satisfactory then refund will be made. After 14 days the purchase is deemed complete and we will not accept return.

Customers purchasing from our retail showroom should refer to the in store terms of trading.

If you wish We can Collect your item, Prices are as follows and represent the true cost of this service :-

Small item, Ie Filters, Taps, Plumbing kits etc.......£15

Medium item, Ie:- Hobs and hoods up to 90cm......£30

Large item, Ie:- Hoods over 90cm, Single Ovens.....£45

Extra Large item, Ie:- Palletised And 2 Man Delivery Items......£60 Per Pallet or Item

· We reserve the right to request photographic evidence of the condition of products and/or packaging prior to collection.

· Upon receipt of the returned goods these will be inspected to ensure they are in perfect condition and meet our satisfaction and are including all relevant accessories, manuals & components.

· On conclusion your order will be processed for reimbursement of monies paid within 30 days less any applicable collection charges & or charges in respect of damages, missing accessories, manuals & components.

· Should you wish to cancel any items off an order where a package deal has been negotiated on multiple products, we reserve the right to recalculate the total price according to the new value of the order. In the event of a product or products being cancelled where a free or discounted item applies we reserve the right to either charge you for the product/s at the current price or collect the product/s, collection charges apply.

· We will not accept the return of any 'Special Order Items'’ these will be clearly stated on our website and on your sales order.

Faulty Returns - Dead on Arrival, Items not functioning properly upon first use.

WE STRONGLY ADVISE THAT YOU AND YOUR INSTALLER REFER BACK TO INSTALLATION AND USER MANUALS BEFORE YOU CONTACT ANYONE REFERENCE FAULTY GOODS. IF AFTER DOING SO THE PROBLEM IS STILL THERE PLEASE PROCEED AS FOLLOWS.

In the case of an integrated appliance that has been installed prior to first operation, we strongly advise contact with ourselves prior to "Uninstalling" the product. Quite often we have found that customers or their agents have inadvertantly attempted incorrect operation of the product so in order to prevent unnecessary expense to yourself in the case of a user error we would advise contact with the manufacturor's customer care as they will have a greater detailed knowledge of product operation/installation than ourselves. At this point in a lot of cases their technical experience of the product can identify and deal with the problem over the phone.

Failing this they may suggest an engineer callout to correct/assess the problem, (if at any point they advise return of the item to us you must obtain an authorisation code from them to pass onto us when you contact us about the return).

WE CANNOT AUTHORISE A COLLECTION/REPLACEMENT OF AN ITEM UNDER THESE CIRCUMSTANCES WITHOUT AN AUTHORISATION CODE FROM THE RELEVANT MANUFACTUROR.

A product is deemed to be 'dead on arrival' if it shows symptoms of hardware failure preventing basic operation upon it's first use out of the box. In such instances, please contact customer support on 0191 5108899 within 7 days from the delivery date. We will then advise the best course of action at that point, if after speaking to ourselves and/or the product manufacturer you are advised to return the goods, proceed as follows. We will organise a collection from your premises of the faulty item. Upon receipt of the goods and confirmation of the fault by our technical engineers you will be offered the following options:

· 1. A replacement - this item will be shipped to you at our own expense.

· 2. A refund - provided the item has been verified faulty and is complete with all accessories and with it's original box and packaging. Where accessories are not returned then the cost of the lost accessories will be deducted from your refund.

If the product is not deemed to be faulty by our technicians then you will be offered the following options. These options are dependent on the goods being returned to us in an 'as new' condition, with the original packaging together with all accessories. Please be aware that we will not accept any integrated/built in appliances once they have been fitted and we offer no refund in these circumstances for these types of products. In the event that the goods are not returned with their original packaging or if the condition of the packaging is poor and/or the packaging has writing on the box, an additional repackaging charge may also apply 20% of the original order value. Where accessories are not returned, then the cost of the lost items will be deducted from your refund. If the products are deemed not to be faulty, you have the following options:

· 1. Return of the goods to you - the cost of re-delivery will be payable by you.

· 2. Refund - refunds are not always available in this circumstance, the possibility of a refund is dependent upon whether the manufacturer will accept the non-faulty item. In the event the manufacturer will not accept the return, the goods will be returned to you less delivery and collection charges. In the event the manufacturer will accept the return of the non-faulty item and in the event that you do not wish to accept the return of the goods to you, a refund will be processed for you. Please note: In this event, the company reserves the right to deduct any delivery/collection/repackaging charges incurred by the company together with our administration fee. Furthermore, the refund will be subject to a restocking charge that is imposed on us by the manufacturer. The restocking fee is a minumum of 25% of the original order value - however, where the manufacturer restocking fee exceeds 25% of the original order value, the additional charge will be applied and deducted from your refund. For further information on manufacturer's restocking charges, please contact our sales team.

The manufacturer's guarantee will apply to all items reported to be faulty once fitted. This returns policy does not affect your legal rights.

After 28 days from point of delivery, THE MANUFACTURORS reserve the right to have an engineer call out to assess any problem that may occur with a product in use and still under warranty, If you do not agree with this, then please do not purchase the goods.

Other:

We strongly advise you to read our full terms and conditions of sale prior to proceeding to place your order. In placing your order we assume that you have read and understood our terms and conditions and accept the terms and conditions as such. You will own the goods once we have received your payment in full. We do not offer any credit facilities at present. we will issue you with an invoice upon despatching the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

Note:- in the event of any warranty claim you will be asked to provide proof that the item has been installed by Gas Safe Registered Engineer, qualified Electrician, Plumber or other suitably qualified person.

WE ARE FULLY COMPLIANT WITH THE DISTANCE SELLING REGULATIONS AS SEEN AT... www.opsi.gov.uk/si/si2005/uksi_20050689_en.pdf

We understand that you are making a significant investment in equipment of this size and price and we The Big Kitchen Centre are giving you the best price possible. By adhering to these terms and conditions we can ensure that your purchase runs as smoothly as possible.

These terms and conditions are in addition to all other terms and conditions as set out on this site.

Privacy Policy

www.thebigkitchencentre.com does not disclose buyers' information to third parties other than to make delivery. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:

1. Take and fulfil customer orders

2. Administer and enhance the site and service

3. Issue a unique identifier (e.g. customer login)

4. Make available revised or further information regarding our products, and new products

5. Only disclose information to third-parties for goods delivery purposes.