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E-BAY

Welcome to our support center for our E-Bay Sales. If there is anything that we need to improve upon it is our e-mail correspondence. We've developed this center to help with our customer communication and help answer your questions before you have to ask them.

 

 

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful.
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Important Information

Please allow at least 24 - 48 business hours to process your payment once it has been made.

Tracking information is sent automatically by our system within 24 hours of your order shipping, DO NOT contact us for tracking information unless there is an apparent error. We are closed on weekends and have no shipment pickups, which means orders are not processed during that time.

Please read the FAQ page and check your e-mail before contacting us with your questions. Please consult the International Orders section if you are an international customer.

On  E-Bay transactions you must complete the sale inside of our checkout to have your order processed without delays.

Please read through each section to ensure that your order is processed correctly without any complications.

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Domestic Payment Instructions/Options

We accept Paypal,

Paypal Payments

Our Paypal account name is:  ca@tgmskateboards.com

NOTE: All payments must be made through the eBay checkout. Do not simply send a direct payment to us and expect us to sort our the rest. Always use the eBay checkout.

 
 
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Alaska, Hawaii, APO, FPO, and US Territories

We ship to Alaska, Hawaii, APO, FPO and PO Boxes. However, due to the slightly higher shipping rates, extra forms, and labor we charge slightly more money for most products. When shipping to an APO/FPO boxes shipping times are increased.

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Shipment Methods/Tracking

All orders will ship within 5 days of payment received. This is a general statement. Most orders will be shipped within 24-48 hours of payments received. If ordering on a Friday night please note that we do not work on the weekend and your order will not be processed until the following Monday.

Please include your physical shipping address for FEDEX/UPS shipping. They do not deliver to PO/APO/FPO boxes.

Please Do Not  contact us for tracking info, our system will send you tracking information automatically. Once the order is shipped you should receive an email from them containing the tracking information.

We are not responsible for shipping transit times. Once the package leaves our hands, we cannot be held liable for it. FEDEX/UPS and USPS

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International Orders

We offer many different options for our international customers. Please visit the shipping calculator for each item for the methods available and pricing.

Please do not request that we send the package as a "gift", because we can't.

Shipping outside the Continental USA is EXTRA! Please visit the shipping calculator for each item for the methods available and pricing. If we do not receive the appropriate funds for international shipping your order will be delayed.

The Payment options are different for International Payments. Please choose from the options below.
 
International Money Order Payments

Our Address Is:

TGM Skateboards
PO Box 371
St. Clair Shores, MI  48080-0371
United States

Please remember to include your item number, shipping address, and correct freight charge with payment. You can usually purchase an international money order from a local bank or post office. DO NOT send us cash through the mail. We have had many problems with cash in the past and do not want to deal with the aggravations it may cause. You send cash at "YOUR OWN RISK".   We will only accept payments that are in American currency because of the high fees charged from cashing different currency payments.

Bidpay Payments

You can go to Bidpay directly at http://www.bidpay.com and follow the instructions on their site. The mailing address is the same as above in the International Money Order Section.

Paypal Payments

Our Paypal account name is:  ca@tgmskateboards.com

You can go to paypal directly at http://www.paypal.com/a> and follow the instructions on their site.

We Do Not  accept credit card from international customers because of the liability we hold when we charge your card. We only accept American currency from any type of payment.

 

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Warranty

We do not offer any additional warranties on our products. Some products carry a manufacture's warranty. Each situation will be treated separately. Please contact us at surport@tgmskateboards.com, with any problems.

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Return Policy

We have a no return policy. Exceptions will be made if it is a mistake made by us.

If you send us back something, without our approval, we will refuse it!!

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