TFH Gazebos guarantee customer satisfaction. If you are not completely satisfied with the goods you have bought please return them to us within 7 days of delivery, unused in the original packaging, with your name, address and telephone number or a copy of your invoice and you will receive a refund less any shipping charges
Any item delivered different to the one you ordered will be exchanged at no extra cost to you. If the relevant item is no longer available, you will be offered the chance to exchange the item to another one of your choice or request a full refund.
If you order the wrong item/s unintentionally, we will exchange it providing we receive the item/s within 7 days of delivery, unused in the original packaging and providing we have the item/s you require in stock. However, you will be liable for the extra cost of delivery.
Faulty Items
Any faulty items delivered must be reported to us by calling 01277 350523 within 48 hrs, items will be refunded or replaced free of charge at our own discretion providing the items have not been misused or damaged whilst in the possession of the customer.
Items remain the responsiblity of the customer until they are received by us and we will issue a refund once you have returned the goods to us within 7 days of delivery subject to the condition of the items, unused in the original packaging and providing there is no further damage other than that originally reported.
No refund will be given if the items are returned damaged in transit due to poor packaging.
In the unlikely event of customer dissatisfaction, please contact us on 01277 350523 to tell us about your reasons where we are committed to providing you with a first class service.
We reserve the right to recover the cost of collections for goods returned.
We offer a one year manufacturers warranty on defective parts.
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