| Summary of Selling Policies |
| Payment Methods |
Paypal:(from Verified accounts with Confirmed address), please use the links provided by ebay.
Paypal Echeque: Please allow approx 10 days to clear.
Credit or Debit Card via Nochex: Instructions are included in your winning bidder email, please remember to include the ebay item number in the message section.
Bank Transfer: (No longer accepted).
Cheques: As of 10th April 2010 we longer accept personal cheques due to abuse and threats from buyers who are unhappy when Royal Mail do not deliver their paper payments to us.
Postal Orders: As of 10th april 2010 we no longer accept these.
Please pay within 7 days, we regret we are unable to hold goods longer than that.
NB: Paypal payments from unverified accounts / unconfirmed delivery addresses / ineligible for Paypal seller protection for whatever reason. Payments may be returned and buyer requested to either get their Paypal account verified or pay by alternative method as listed above. |
| Feedback |
Feedback is done automatically on a reciprocal basis and when left signals the end of the transaction. (We reciprocate factually to all feedback left including neutral and negative comments).
If you have a problem with a transaction please contact us before leaving feedback so we have a chance to put it right. We do not respond to any communication via feedback, ie "item not received, have you sent it yet?" Please use email to support@thats-charming.co.uk |
| Contacting us |
Please use the ebay provided contact buttons or email us to the email address above. We are open to answer questions weekdays (excluding Bank Holidays) from 9am until 3pm. We try to answer questions as soon as possible, however please allow 1 working day, observing our stated opening times. |
| Dispatch & Delivery |
Most orders in receipt of cleared payment before 3pm weekdays (excluding Bank Holidays) are dispatched the same day. Orders in receipt of cleared payment after 3pm weekdays are dispatched the next working day. An email notification will be sent to your ebay registered email address AND your ebay messages folder when your item has been dispatched.
We do not dispatch on weekends or Bank Holidays.
Royal Mail handle delivery and we offer every buyer the option of regular first class or Recorded Delivery service which can be selected upon checkout.
Overseas mail is sent via Royal Mail International Signed For service.
Royal Mail have a minumum delivery time of next working day and a maximum delivery time of 15 working days, we anticipate delivery of your order to fall inbetween. This will be longer (25 working days) for items shipped overseas.
Occasionally items of mail that cannot be delivered (no-one to sign for it or item too large to fit through standard letterbox and no-one present to answer the door) are taken back to the local delivery office. The Post-person should leave a card containing details of the failed delivery (date, time and reason) and information on how re-delivery can be arranged, location of delivery office and opening times should you wish to collect it yourself. Please telephone the telephone number listed on the card for further information from your local delivery office. Sometimes a card is not left (forgot or ran out), if you suspect a delivery attempt has been made please telephone your local delivery office for advice and assistance. The telephone number can be obtained by calling Royal Mail customer services on 08457 740 740.
In case of non delivery. We will require (sometimes written) confirmation from buyer confirming non delivery and copies of all emails, transaction details and contact details will be forwarded to Royal Mail Loss Prevention Department for investigation. RMLD will contact the buyer requesting more information.
If you are worried about the length of time your parcel is taking to arrive, please contact us. |
| Refunds, Returns & Cancellation |
All items are brand new, unused and untested, however occasionally problems do arise. If goods are damaged upon receipt or are in an unsatisfactory condition, please email us with the complaint within 7 days of receipt of goods and request our return instructions. A replacement item will be issued within 48 hours of receipt pending inspection. Please ensure items are packed securely and proof of postage is obtained (FREE from your local Post Office and called a certificate of postage, it should contain the date of posting and the address it was sent to and the official Post Office date stamp). PLEASE DO NOT USE RECORDED OR ANY SIGNED FOR DELIVERY SERVICE TO RETURN ITEMS AS WE WILL NOT RECIEVE THEM. We do not collect goods or make arrangements to collect goods as using Royal Mail is perfectly acceptable for returns process.
We will also refund if an item is not suitable (with exception of colour display differing to item received) or no longer required (order cancellation) . Please email us with reason for return within 7 days of receipt of the goods and request our returns instructions. A refund will be issued within 48 hours of receipt pending inspection. Please ensure items are packed securely and proof of postage is obtained (FREE from your local Post Office and called a certificate of postage, it should contain the date of posting and the address it was sent to and the official Post Office date stamp). PLEASE DO NOT USE RECORDED OR ANY SIGNED FOR SERVICE TO RETURN GOODS AS THEY WILL NOT REACH US. We do not collect goods or arrange to collect goods as Royal Mail service is prefectly suitable for returns process.
For hygiene reasons we cannot refund / replace any opened / used cosmetics / perfume or any garments or items that have had their tags removed by customer unless they are faulty. Any items that are being returned to us as damaged goods that have been used or worn or have tags removed will not be exchanged as this voids our returns policy.
UNDERWEAR / LINGERIE / CLOSE CONTACT CLOTHING. We are unable to refund / replace these items unless faulty or damaged. PLEASE be sure of your size and of all stated measurements before bidding or buying. All items are inspected before despatch.
PLEASE NOTE: In the instance of refunds, the sale will need to be closed and so the UPI process will be followed to ensure both parties have agreed to close the transaction. The seller will begin this process, the buyer just needs to respond to an email sent by eBay to close the sale. |
| Finally ... |
If you have any questions about any aspect of a transaction, please contact us and we will do our best to help. Communication is the key in non face-to-face transactions. Our Office address is: Unit 10, Enterprise business Centre, Russell Road, Southport PR9 7RF |
|
Basket
) 
