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User:Date:27-Aug-14 09:08:10 BST
Praise:Arrived safely. Very pleased with items. Thank you very much.
User:Date:27-Aug-14 07:05:09 BST
Praise:Brill thanks !!!
User:Date:26-Aug-14 22:08:06 BST
Praise:Accurate description would buy from again!
User:Date:26-Aug-14 21:37:11 BST
Praise:Top quality , thank you
User:Date:26-Aug-14 21:34:12 BST
Praise:first class seller fast delivery
User:Date:26-Aug-14 21:34:11 BST
Praise:first class seller fast delivery
User:Date:26-Aug-14 20:24:03 BST
Praise:great thanks
User:Date:26-Aug-14 17:14:04 BST
Praise:Extremely quick next day it came, great quality
User:Date:26-Aug-14 01:10:59 BST
Praise:Excellent
User:Date:25-Aug-14 19:52:14 BST
Praise:First class fast delivery A+++++

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General Interest
Your right to cancel (consumers only): If you are purchasing as a consumer (i.e. not a business or organisation), the following right applies to you. If you are contracting as a consumer, you may cancel a Contract (for any reason at all) at any time within 7 working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy (set out below). To cancel a Contract, you must inform us in writing by emailing tfortools@rocketmail.com providing the invoice number and invoice date and the reason for your return, we will then advise you of our returns procedure. All returned goods must be in as new condition and in the original packing. All return cost and liability are the responsibility of the returnee. Return Policy When goods are returned to us within seven days or because they are faulty they will be inspected and providing they are in as new condition and in their original packaging we will notify you within seven days of our decision as to whether a refund is due. We will then refund the money (including the return cost) via the original method of payment as soon as possible.

Returning an item

Your right to Cancel

Can I send an item back

IF YOU YOU MAKE A PURCHASE BUT FOR WHAT EVER REASON YOU CHANGE YOUR MIND OR YOU NO LONGER NEED THE ITEM WE ARE HAPPY FOR YOU TO RETURN YOUR ITEM FOR A REFUND.

We will accept returns up to 7 days after date of delivery as per the consumer protection (distance selling) regulations 2000.

At  T FOR TOOLS we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.

Our Returns Address is:

T FOR TOOLS
63 WILLIAM STREET
LURGAN
CO. ARMAGH
BT66 6JB

02838344157

Please include a note with your return with your name and eBay user ID

 

Please read this policy completely before returning an item.

Items must be in as new condition and in the original packaging. 

It is the responsibility of the buyer to arrange and meet all costs in returning the item to us. When returning items we recommend you insure them for loss and breakage as we cannot be held responsible for items in transit back to us.  We will only issue a refund against the original payment once we have received the item safely back. Refunds will be made within 30 Days of receiving returned item

However, if the item has been purchased in especially for your order we reserve the right to charge you up to 30% handling fee on the total order value inc VAT. Also we would have to pass on carriage costs to get the item back to us and then back to our supplier

If you find your item is faulty or damaged please contact us. We will endeavour to rectify the problem for you AS QUICK AS POSSIBLE

Your Right to Cancel

    •  We will acknowledge receipt of the returned item by email to your registered email address.

    •  A full refund of the order total will be made by the original payment method within 30 days.

    •  You the buyer are responsible for return shipping costs and insurance.

Important

Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit. You should also ensure that you include details of your name, address and eBay item number.

 

Where's My Stuff ?? Item not recieved

 

We send an email to your registered email address at the time of despatch. This email will confirm the item has been dispatched .

Royal Mail 1st Class

1st Class parcels are normally delivered within 1 to 5 days.

1st Class parcels are not tracked in the delivery network.

Non-Delivery

It's rare for parcels to be genuinely lost by Royal Mail however they can on occasions be delayed by:

    •  Mis-routing in the delivery network or...

    •  Incomplete delivery addresses or...

    •  The most common reason for non delivery of parcels sent via Royal Mail is that they are too large for a standard letterbox and have been taken back to the local Royal Mail Delivery Office or Enquiry Office.

  • Postmen and women may also leave parcels with neighbours, behind bins or in outhouses etc...  ( We ask that you please make these simple checks )

If they are unable to deliver your postman or woman will normally leave a 'sorry you were out' card. The card explains why Royal Mail were unable to deliver, and tells you how to arrange redelivery or collection.

You can arrange redelivery quickly and conveniently direct from your computer,

The Royal Mail’s website Redelivery Page has more information.

You can find your local Delivery Office or Enquiry Office plus opening hours.

 

What to do if your item has not arrived when expected?

Item Not Received

Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office.

Please be aware that we do not offer refunds for items not received unless we are out of stock of that item.

The above policies do not affect your statutory rights.

 

If your order has not arrived we will send a replacement item.

All we ask of you is to follow these simple steps

We will need to have confirmation of following.

  • You have visited your local Royal Mail Delivery Office or Enquiry Office (Not the Post Office)

  • Your full delivery address including postcode

  • That you have checked with neighbours and other occupants at the delivery address

  • Your contact phone number

  • You agree to return to us, at our cost, any replacement items which subsequently turn up

  • You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them

Please Note

All reports of lost items are formally reported to Royal Mail who will contact you to confirm the circumstances of the loss.

For your security and to minimise theft, where the item is valuable or you have a history of non-receipt we may ask you to report the loss via eBay before we can action any replacement.

 

Incorrect Orders

If you have received an incorrect product please accept our sincere apologies and let us know asap via the 'Ask Seller a Question' link on the item listing.

We will arrange to advise our returns address and send a replacement as soon as possible. It is important that you describe the product you have received so that we can correct  this mistake urgently for your convenience, and so we can correct our stock holdings and avoid another buyer being disappointed.

 

ITEM NOT AS DESCRIBED / FIT FOR PURPOSE

IF you receive an item not to be as described, please contact us immediately.

We will either ask you to return the item or we will arrange collection at our expense. When we receive the item back safely, unused and in original condition we will refund your original payment method.

Please note: before you purchase the Item and before you use the item, please ensure you have read all item specifics and that this item is suitable for your intended use. Do not rely on pictures alone (please refer to our Images section ). If the item is as described and Fit for Purpose as advertised, we will not refund you in full and we will pass on all charges incurred in the process.

 

What if my order is damaged?

This is a very rare occurrence and You can Trust us to rectify immediately for your convenience.

Upon receipt of your order we ask you to check the goods immediately to ensure the order is correct and not damaged, as claims for damages or short deliveries cannot be considered unless notified to us in writing within 48 hours of the delivery. If the item is damaged and reported within 48 hours we will arrange to uplift the product and repair as new, or in some cases replace it with a new product depending on the manufacturers terms & conditions.

PLEASE NOTE;

If your item has arrived damaged this will have been caused during transit. ( all our items are in Brand New condition). In order for us to arrange a collection on your behalf we have procedures to follow. All we ask is:

If your item is damaged we will need photographic proof that this item has been damaged in transit.

We will require a photograph of how the item arrived (the packaging ) and the item itself.

 

Faulty products

You must advise us that you are returning your order as soon as it develops a fault via the 'Ask Seller a Question' link on the item listing or by email to tfortools@rocketmail.com  

If the fault has been reported within 7 days of receipt we will advise on arranging a collection. We will at our discretion offer a replacement (replacement parts), refund or refurbished product.

Warranties

Should an item become faulty after 7 days of purchase but within the warranty period, you may return the item to us and we will have the item repaired, and returned to you as quickly as possible.

It will be the consumers responsibility to have the item returned for repair.

 

What is not covered as warranty:

Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.

Accidental damage, faults caused by: improper use, abnormal environmental conditions (including frost, cold and water damage), overloading, insufficient maintenance, careless operation or handling of the product.

Use of the product for anything other than normal domestic purposes.

Change or modification of the product in any way.

Defects caused by the use of parts or accessories which are not Manufacturer genuine components.

Faulty installation if applicable.

Repairs or alterations carried out by parties other than T FOR TOOLS or its authorised repair agents.

Claims, other than the right to correction of faults with the product covered by these conditions.

Slight deviations from the specification that do not affect the functionality of the product

 

IMAGES

Images in our listings are supplied by the manufacturer/supplier these are for illustrational purposes only.  Please read the description carefully as this has the specifics of the item you are buying do not rely on the stock image alone as manufacturers sometimes use the same image for multiple items.

Computer Monitors do not always show an accurate colour definition. Where an item is returned due to colour choice we will only refund the item cost less a 15% charge to cover delivery costs.

Products Specifications and Images & Prices

Whilst we endeavour to ensure all Specifications, Descriptions, images and prices are accurate. We cannot be held responsible for any errors or emissions. We also reserve the right to change any of the above without notice

Terms

We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use.

STOCK LEVELS

Our stock levels are constantly changing, we do try and keep our shop items as up to date as possible. Occasionally your item might be out of stock when we go to pack it. If this happens we will get a timescale for when the item will be back in stock. We will then  contact you with this information and ask if you wish to continue with the order or wish a substitute if one is available. If you do not wish either option then we will refund your original payment.

When you make a purchase from us you are agreeing to our terms and conditions

What to do when something goes wrong...

Don't worry - If anything does go wrong the chances are that we have experienced it before and can fix it quickly. You can probably see from our feedback that we have a great reputation of which we are very proud.

What can go wrong?

Your item is not received when expected or is not as described in our listing. If this happens please read the following information carefully:

 

YOU CAN CONTACT US@ tfortools@rocketmail.com

Or @

 T FOR TOOLS
63 William Street
Lurgan
Co. Armagh
BT66 6JB
Tel.  02838 344157

 

Non-Paying Bidders:

If payment is not received within 7 working days, the item may be re-listed and a Non-paying bidder alert will be filed against you and negative feedback may be left. Our system is automated and we start to send warning emails after just a few days. These emails will stop as soon as we have received payment.

VAT invoices

All our eBay listing prices include VAT at the current rate
All orders are dispatched with a VAT Receipt included