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General Interest

Returns

Thank you for shopping at T for tools If you are not entirely satisfied with your purchase, we're here to help. You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Faulty goods Any goods which are faulty will be replaced. Shipping costs for returning a faulty item will be the responsibility of the buyer. Any returned items that are not faulty will incur a restocking charge. Please contact us first to discuss the best solution for you if you need to return an item. Contact Us If you have any questions on how to return your item to us, contact us here: 02838344157 from R.O.I:04838344157 Your Right to Cancel You can cancel your contract before delivery, and up to 30 days after delivery. To do this, please e -mail us or write to us. This Cancellation policy does not affect your rights when we are at fault for example if goods are faulty or misdescribed . You do not have to give any reason for cancellation. However, a brief explanation may help us to improve the service we offer to customers in the future. You must advise us your intent to cancel in writing (email preferred) within 30 working days of the date of delivery. We will reply within 1-3 working day to advise the returns process and address. Please do not return the item until you have heard from us. We will acknowledge receipt of the returned item by email to your registered email address. Goods will be refunded as soon as possible and at most within 5 days. If you fail to return the goods, we may collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. You are responsible for return shipping costs and insurance. Faulty products You must advise us that you are returning your order as soon as it develops a fault by email to SALES@TFORTOOLS.CO If the fault has been reported within 30 days of receipt we will advise our Returns address via email or at our discretion we may arrange to collect or replace the item (or faulty components). Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or refurbished product. All replacements are subject to stock availability at the time of processing. What is not covered: Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc. Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product. Use of the product for anything other than normal domestic purposes. Change or modification of the product in any way. Defects caused by the use of parts or accessories which are not Manufacturer genuine components. Faulty installation if applicable. Repairs or alterations carried out by parties other than Bamford Trading or its authorised repair agents. Claims, other than the right to correction of faults with the product covered by these conditions. Slight deviations from the specification that do not affect the functionality of the product. Incorrect Orders If you have received an incorrect product please accept our sincere apologies and let us know asap by email. We will arrange to advise our returns address and send a replacement as soon as possible. It would be helpful if you could describe the product you have received so that we can send the correctly sized Freepost returns package and correct our stock holdings and avoid another buyer being disappointed. Nothing above affects your statutory rights and neither does it affect your rights when we are at fault for example if goods are faulty or misdescribed. Important Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit. Please also include a note with your return with your name and address. Where is my Stuff?? When should my order arrive? Royal Mail services are collected twice every weekday and taken directly to a main Royal Mail mailing Centre for processing. APC Overnight services are collected from us each weekday evening. You will be advised by email when your order has been dispatched and by which service. APC deliveries are normally delivered the next working day and will require an adult signature. Royal Mail orders are normally delivered in 1 to 3 working days after dispatch. Most Royal Mail orders are not tracked in the delivery network. What should I do if my order does not arrive when expected? Relax. We have experience of hundreds of thousands of deliveries and will be able to help quickly and easily. We remain fully responsible for the safe delivery of your order. Genuinely lost or stolen packets are very rare. We know from literally hundreds of customer reports just what goes wrong and how to fix it. If your order was sent with APC Overnight you can contact them direct on 0800 373737. Orders being delivered by Royal Mail will normally be sent with your normal post. Packages that are too large to be posted through a normal letter box will be taken to your local delivery office (not the Post Office) to await collection. 'Something for You' cards are increasingly unavailable and those that are can be easily lost. If your order has not been received 5 working days after you have received our dispatch email we recommend that you check with your local Royal Mail delivery office. The overwhelming majority of orders will be awaiting collection there. We suggest you take a form of identity with you. (Its also a very good idea to check with other family members, colleagues, behind bins, in outhouses etc.) Redelivery You can ask Royal Mail to redeliver to you or to your local Post Office by calling 08457 740 740 and there is more information on redelivery in the 'Receiving Mail' section at http://www.royalmail.com/personal/help-and-support Items are normally kept at the Royal Mail delivery office for 18 days before being returned to us. If items are returned to us a further delivery charge will be made before we can resend. What we will do Where you have confirmed in writing that your item has not been received and all of the above information has been provided we will arrange a replacement item. Royal Mail will not allow claims until 15 working days have passed from dispatch and we reserve the right to wait until this time has passed before we replace lost items. Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss.