|Your right to cancel (consumers only): If you are purchasing as a consumer (i.e. not a business or organisation), the following right applies to you. If you are contracting as a consumer, you may cancel a Contract (for any reason at all) at any time within 7 working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy (set out below).
To cancel a Contract, you must inform us in writing by emailing email@example.com providing the invoice number and invoice date and the reason for your return, we will then advise you of our returns procedure. All returned goods must be in as new condition and in the original packing. All return cost and liability are the responsibility of the returnee.
When goods are returned to us within seven days or because they are faulty they will be inspected and providing they are in as new condition and in their original packaging we will notify you within seven days of our decision as to whether a refund is due. We will then refund the money (including the return cost) via the original method of payment as soon as possible.
right to Cancel
Can I send an item back
YOU YOU MAKE A PURCHASE BUT FOR WHAT EVER REASON YOU CHANGE YOUR MIND OR YOU NO
LONGER NEED THE ITEM WE ARE HAPPY FOR YOU TO RETURN YOUR ITEM FOR A REFUND.
will accept returns up to 7 days after date of delivery as per the consumer
protection (distance selling) regulations 2000.
T FOR TOOLS we want you to be completely satisfied every time you shop
with us. Occasionally though, we know you may want to return items.
Returns Address is:
63 WILLIAM STREET
include a note with your return with your name and eBay user ID
read this policy completely before returning an item.
must be in as new condition and in the original packaging.
is the responsibility of the buyer to arrange and meet all costs in returning
the item to us. When returning items we recommend you insure them for loss and
breakage as we cannot be held responsible for items in transit back to us.
We will only issue a refund against the original payment once we have
received the item safely back. Refunds will be made within 30 Days of receiving
if the item has been purchased in especially for your order we reserve the right
to charge you up to 30% handling fee on the total order value inc VAT. Also we
would have to pass on carriage costs to get the item back to us and then back to
you find your item is faulty or damaged please contact us. We will endeavour to
rectify the problem for you AS QUICK AS POSSIBLE
Right to Cancel
will acknowledge receipt of the returned item by email to your registered email
full refund of the order total will be made by the original payment method
within 30 days.
• You the buyer are responsible for
return shipping costs and insurance.
ensure that your return is made via an insured and tracked service in case of
loss or damage in transit. You should also ensure that you include details of
your name, address and eBay item number.
My Stuff ?? Item not recieved
We send an email to
your registered email address at the time of despatch. This email will confirm
the item has been dispatched
Royal Mail 1st
1st Class parcels
are normally delivered within 1 to 5 days.
1st Class parcels
are not tracked in the delivery network.
It's rare for
parcels to be genuinely lost by Royal Mail however they can on occasions be
• Mis-routing in the delivery
• Incomplete delivery addresses
• The most common reason for non
delivery of parcels sent via Royal Mail is that they are too large for a
standard letterbox and have been taken back to the local Royal Mail Delivery
Office or Enquiry Office.
If they are unable
to deliver your postman or woman will normally leave a 'sorry you were out'
card. The card explains why Royal Mail were unable to deliver, and tells you how
to arrange redelivery or collection.
You can arrange
redelivery quickly and conveniently direct from your computer,
The Royal Mail’s
website Redelivery Page has more information.
You can find your
local Delivery Office or Enquiry Office plus opening hours.
to do if your item has not arrived when expected?
Where an item is
lost during delivery we will dispatch a replacement product following
confirmation from you that you have made some simple checks with your local
Royal Mail delivery office.
Please be aware that
we do not offer refunds for items not received unless we are out of stock of
The above policies
do not affect your statutory rights.
your order has not arrived we will send a replacement item.
we ask of you is to follow these simple steps
will need to have confirmation of following.
You have visited
your local Royal Mail Delivery Office or Enquiry Office (Not the Post
Your full delivery
address including postcode
That you have
checked with neighbours and other occupants at the delivery address
Your contact phone
You agree to return
to us, at our cost, any replacement items which subsequently turn up
You agree that we
can pass your details to Royal Mail and that you will respond to enquiries
reports of lost items are formally reported to Royal Mail who will contact you
to confirm the circumstances of the loss.
your security and to minimise theft, where the item is valuable or you have a
history of non-receipt we may ask you to report the loss via eBay before we can
action any replacement.
you have received an incorrect product please accept our sincere apologies and
let us know asap via the 'Ask Seller a Question' link on the item listing.
will arrange to advise our returns address and send a replacement as soon as
possible. It is important that you describe the product you have received so
that we can correct this mistake
urgently for your convenience, and so we can correct our stock holdings and
avoid another buyer being disappointed.
NOT AS DESCRIBED / FIT FOR PURPOSE
you receive an item not to be as described, please contact us immediately.
will either ask you to return the item or we will arrange collection at our
expense. When we receive the item back safely, unused and in original condition
we will refund your original payment method.
note: before you purchase the Item and before you use the item, please ensure
you have read all item specifics and that this item is suitable for your
intended use. Do not rely on pictures alone (please refer to our Images section
). If the item is as described and Fit for Purpose as advertised, we will not
refund you in full and we will pass on all charges incurred in the process.
if my order is damaged?
is a very rare occurrence and You can Trust us to rectify immediately for your
receipt of your order we ask you to check the goods immediately to ensure the
order is correct and not damaged, as claims for damages or short deliveries
cannot be considered unless notified to us in writing within 48 hours of the
delivery. If the item is damaged and reported within 48 hours we will arrange to
uplift the product and repair as new, or in some cases replace it with a new
product depending on the manufacturers terms & conditions.
your item has arrived damaged this will have been caused during transit. ( all
our items are in Brand New condition). In order for us to arrange a collection
on your behalf we have procedures to follow. All we ask is:
your item is damaged we will need photographic proof that this item has been
damaged in transit.
will require a photograph of how the item arrived (the packaging ) and the item
must advise us that you are returning your order as soon as it develops a fault
via the 'Ask Seller a Question' link on the item listing or by email to firstname.lastname@example.org
the fault has been reported within 7 days of receipt we will advise on arranging
a collection. We will at our discretion offer a replacement (replacement parts),
refund or refurbished product.
an item become faulty after 7 days of purchase but within the warranty period,
you may return the item to us and we will have the item repaired, and returned
to you as quickly as possible.
will be the consumers responsibility to have the item returned for repair.
is not covered as warranty:
wear and tear caused by use in accordance with the operating instructions e.g.
blades, brushes, belts, bulbs,
damage, faults caused by: improper use, abnormal environmental conditions
(including frost, cold and water damage), overloading, insufficient maintenance,
careless operation or handling of the product.
of the product for anything other than normal domestic purposes.
or modification of the product in any way.
caused by the use of parts or accessories which are not Manufacturer genuine
installation if applicable.
or alterations carried out by parties other than T FOR TOOLS or its authorised
other than the right to correction of faults with the product covered by these
deviations from the specification that do not affect the functionality of the
in our listings are supplied by the manufacturer/supplier these are for
illustrational purposes only. Please
read the description carefully as this has the specifics of the item you are
buying do not rely on the stock image alone as manufacturers sometimes use the
same image for multiple items.
Monitors do not always show an accurate colour definition. Where an item is
returned due to colour choice we will only refund the item cost less a 15%
charge to cover delivery costs.
Specifications and Images & Prices
we endeavour to ensure all Specifications, Descriptions, images and prices are
accurate. We cannot be held responsible for any errors or emissions. We also
reserve the right to change any of the above without notice
warrantee and represent that the goods are as described in the above listing. We
specifically disclaim any implied warranties of title, merchantability, fitness
for a particular purpose and non-infringement. Customers should satisfy
themselves that any item choice made is suitable for their intended purpose or
stock levels are constantly changing, we do try and keep our shop items as up to
date as possible. Occasionally your item might be out of stock when we go to
pack it. If this happens we will get a timescale for when the item will be back
in stock. We will then contact you
with this information and ask if you wish to continue with the order or wish a
substitute if one is available. If you do not wish either option then we will
refund your original payment.
When you make a purchase from us
you are agreeing to our terms and conditions
to do when something goes wrong...
worry - If anything does go wrong the chances are that we have experienced it
before and can fix it quickly. You can probably see from our feedback that we
have a great reputation of which we are very proud.
can go wrong?
item is not received when expected or is not as described in our listing. If
this happens please read the following information carefully:
CAN CONTACT US@ email@example.com
Tel. 02838 344157
payment is not received within 7 working days, the item may be re-listed and a
Non-paying bidder alert will be filed against you and negative feedback may be
left. Our system is automated and we start to send warning emails after just a
few days. These emails will stop as soon as we have received payment.
our eBay listing prices include VAT at the current rate
All orders are dispatched with a VAT Receipt included