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BUYING AN ITEM |
| General
Details |
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We will endevour
to reply to any enquiries within 48 hours.
Payment must be received within 10 days of the date of purchase
agreement. We regret that we are only able to dispatch goods to addresses
within the UK. |
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PAYMENT
DETAILS |
| Payment
Types Accepted |
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| Unfortunately, we are now only able to accept payment by Paypal online payment. |
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Sending Payment |
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| When sending payment please ensure that you
include details of the item you are buying, the postal address that you
would like it sent to, and any specific instructions or special delivery
options that you would like us to use. This way we can ensure that your item
is sent direct to you with the minimum of difficulty. |
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Important Notes |
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| (i) |
Please do not send payments unless you have agreed to
purchase an item through a winning bid on eBay or via our eBay Shop. (Unless
otherwise pre-arranged). |
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DELIVERY
DETAILS |
| General
Details |
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| Your item will be dispatched promptly to you
within the next working day of your payment being received (Monday - Friday). If a payment for an item is recevied after 2pm on a Friday, the item will be posted on the following Monday. You will be notified when your payment has been received and
when your item is being sent out. Most items are sent by first class Royal
Mail post, but depending on weight, some will be sent by the Royal Mails
standard parcel service (which usually takes 3-5 working days to be
received).
You can request other standard delivery options if you require them such
as 'special delivery', which is the Royal Mails guaranteed next day delivery
service. On these occasions we will quote postage costs on each item
individually.
All items are sent out well packaged to prevent damage during transit.
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Items Missing in
Transit or Received Damaged |
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| Our items are covered by the Royal Mail loss and damage
compensation scheme.
On the rare occasion that something arrives damaged, please contact us
within 48 hours of the delivery.
In the event that your item arrives damaged, you will need to return the
item along with a signed statement confirming that the item was received
damaged, with details of the damage caused, the date you received the item,
your name, and your address. This is for insurance purposes. Please
ensure that you have contacted us first, within 48 hours of the delivery,
before returning any items. (Please note that you may be contacted by the
Royal Mail to confirm personally that the item was received damaged)
If your item has not arrived within 7 working days, please contact your
local Royal Mail sorting office first. In 99% of cases where an item has not
been delivered it is being held at the sorting office closest to the items
destination, waiting for collection. If you are not sure where your local
sorting office would be, you can call Royal Mail Customer Services on
08457 740 740 and they will be able to advise you.
In the event that your item does not arrive after 14 working days, and it
is not being held at your local Royal Mail Sorting Office, please contact us asap. We will then notify the Royal Mail of non-delivery, and as soon as we
have received a signed statement from you confirming that the item has not
been received and is not being held at your local sorting office, along with your name and your address
(and date of writing), we will make an insurance claim on your behalf for
the value of the item (but not the postage amount). (Please note that you may be contacted by the Royal Mail to
confirm personally that the item was not received). Insurance claims for
lost items can take up to 3 months. Alternatively, you can make a claim for
the lost item with the Royal Mail yourself directly. In this instance,
please advise us that you are doing so and we will supply you with any
documentation that you may need for your claim.
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TERMS AND CONDITIONS |
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| Within the terms and conditions:- |
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| “You” means the person purchasing
the goods from T-Time Collectables. |
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| “Us” or “We” means T-Time
Collectables, being both the operator of the web site on which the goods are
advertised, and the seller of the goods. |
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| “T-TimeOnline.co.uk” or “this
site” represents the website and contents on which the goods are
advertised. |
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| General
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| 1 |
Payments for goods must be
received within 10 days of the purchase agreement being made,
unless other prior arrangements are made. We reserve the right to cancel
the transaction if payment is not received by the 10th day, and put the
item back up for sale. Payments may be extended, depending on the
circumstances. |
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| 2 |
Personal cheques over £100 and business
cheques will require a period of 10 days to clear before an item can be
shipped out. |
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| 3 |
You must be over 18 years of age
in order to purchase goods. |
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| 4 |
We warrant that the goods advertised on eBay,
fit our descriptions as set out and that the photographs accurately and
truthfully represent the goods as advertised. We do not
however, warrant the suitability of goods for a particular purpose, and
you should check fully the suitability of the goods before agreeing to
purchase. |
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| 5 |
Goods are not sold on a trial
basis. |
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| 6 |
Goods offered subject to being
unsold. In the event of non-availability of goods, we reserve the right to
recind the contract. |
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| 7 |
All goods remain the property of
'T-Time Collectables' until paid for in full. |
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| 8 |
Outward shipping fees are
non-returnable. |
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| 9 |
Returns of CDs, DVDs or other such media
will only be accepted if faulty. |
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| 10 |
We are not responsible for any
consequential loss or expenses, however caused, including incidental
return costs. |
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| 11 |
If part of these terms is found to
be unlawful, it shall not affect the validity of the remainder. |
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Returns
Policy |
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| 1) |
You will have an opportunity to examine and reject
the goods after they have been delivered to you. You may reject the goods
at any time (whether before or after delivery) within 7 working days of
delivery of the goods by returning them for a full refund; a) if it is
determined that the description of the physical condition of the goods is
not substantially correct based upon a fair reading of the description of
the goods as a whole and provided that such goods (i) have been returned
in the same condition as the goods were when they were delivered to you,
and (ii) are free of any claims of third parties.
b) if the reject and return of the goods is made for
any other reason than that in 'a)' we
reserve the right to charge 25% of the item purchase value to cover
the cost of administration and restocking. |
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| 2) |
If you reject the goods, you must pay the cost of
return of the goods and you will be responsible for their safety and
condition during transportation. Outward shipping fees are non-refundable. |
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| 3) |
In order that we may improve our service to our customers, you are
requested to send a statement explaining your reason for rejecting the
goods with the returned goods, although you do not need to do so if you do
not want to. |
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| 4) |
When reviewing descriptions of goods, you should bear
in mind the age and past use of the item, and that goods will show signs of
reasonable wear and tear. |
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Basket
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