Systemwash UK Ltd Pressure Washers

Warranty conditions (esales Direct customers)

To remain competitive we operate an RTB (return to base) warranty on all direct esales. This means that if your machine cannot be repaired using the technical advice line it will be the customers responsibility to return the equipment to our factory in East Yorkshire where, subject to the warranty conditions the machine will be repaired and any defective parts replaced free of charge, carriage charges both ways are always the responsibility of the customer.

As part of our commitment to esales direct customers we offer a unique technical advice / repair telephone line. This means that if your machine fails to operate normally or you have any concerns regarding the installation or setting up of your machine you can contact us and talk to a qualified engineer, (real people who actually build our machines) most problems and minor repairs can be carried out using this system.

Our telephone lines are open from 08.00 to 17.00 Mon to Fri and we guarantee to call you back if an engineer is not available when you call.

Technical Advice Line:   0845 2302240  0845 2302240   0845 2302240 or e-mail service@systemwash.com

Warranty on New Machines

Systemwash UK Ltd guarantee that if any part of your machine becomes defective, due to faulty manufacture or materials, within 12 months of purchase from new, then the parts will be replaced free of charge. It will be the responsibility of the customer to return the parts to Systemwash UK Ltd and to pay for any carriage incurred.

To qualify for warranty work:

• The warranty registration form enclosed within this booklet must have been completed and returned within 14 days of purchase.
• The machine must not have been neglected, misused, modified, exposed to frost or used for any other purpose other than, for which it was designed.
• The machine must have been serviced as recommended by Systemwash UK Ltd.
• The warranty does not apply to conductive media (power or water) external to the machine (unless caused by defect in manufacture).
• Any part repaired or replaced under warranty will be covered for the balance of the warranty period only.
• The owner must have damaged or faulty parts replaced or repaired only by Systemwash UK Ltd or an authorized dealer.
• Systemwash UK Ltd accepts no responsibility for any damage caused directly or indirectly by the machine.
• This warranty is invalidated if repairs are carried out by anyone other than Systemwash UK Ltd recommended dealers or anyone acting under the permission of Systemwash UK Ltd to repair the machine.

1. The following warranty is offered to the original purchaser of the equipment only.

2. The warranty period shall be for one year from the date of purchase. The liability of the company is limited to repair or replacement.

Every form of liability for every form of consequential damage or loss is expressly excluded.

3. The following items have one-month warranty only from the date of delivery subject to paragraph 6

• High Pressure Hoses
• Trigger Gun assembly
• Lance (excluding spray tips)

4. Warranty claims cannot be considered unless the faulty component is returned to Systemwash UK Ltd carriage paid accompanied by an official Systemwash warranty returns form or a written explanation of the fault.

5. All the following items are excluded from warranty:

High pressure spray tips and jets, water filters, detergent filters, fuel filters, electrical cables, all service items or any labour costs relating to blocked jets and service work.

6. This warranty shall not apply to any defect caused by:

• Accident, misuse, improper operation, neglect, overloading or the like.
• Alterations to the equipment, after it leaves our premises, without written authorisation from the company.
• The fitting of any additional equipment, which does not comply with the company’s recommendations.
• Using detergents not recommended by the company.

7. It is the customer’s responsibility to attempt to identify the fault by reference to the trouble-shooting chart supplied before contacting Systemwash UK Ltd.
Should an engineer make a special visit to any site to repair/replace items not covered by the warranty all charges for travel and parts will be the responsibility of the customer.

8. The unexpired portion of the Warranty may be transferred to a second owner only at the discretion of the company, whose written consent must be obtained prior to such a transfer.

Without exceptions an engineer must first examine the equipment and costs for this field visit will be the responsibility of the customer.

9. The warranty does not cover equipment purchased for re-hiring to a third party unless the company prior to any hire being undertaken has given formal written consent.

10. Weights, measurements and other statistical information embodied in any quotation or literature are stated with reasonable accuracy and no slight deviation therefore shall vitiate any agreement for sale or be the subject of any claim against the company by the purchaser.

11. The company reserves the right without notice to carry out alterations and/or improvements in designs and any such alterations and/or improvements shall not affect any contract or agreement for sale.

12. Representations as to performance relate to what the company would expect to obtain upon testing and the company shall not accept liability for failure to obtain any stated performance unless guaranteed in writing.