Shipping and Handling

Dear my valued customer,

1) All items will be shipped by Hong Kong post.

We also supply with DHL, UPS, EMS express shipping, but you need pay more money for express shipping.
If you need express shipping service, please contact us before order.

2) For fast and safe delivery, We Can not delivery to P.O. Box numbers. Please provide physical address & contact phone number.

3) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

Best regards,

Surptime

Mar-22-2011

The Must Words to My Valued Customer on 09-14-2010

Deae My Valued Customer,

Thanks for your visit to my shop.

Surptime has been on ebay since 2004, for these years, Surptime gained more than 17100 good feedbacks, many thanks to all buyers. But I should say, we are honest to every buyer, no matter he or she buys or not. We are worth our every good feedback.

Everyday working, we patiently answer to every message and email, help solve each problem our customers have, check item quality carefully one by one before shipping, pack every item ourselves. All things we do is just for your satisfication.

However, as you know, everyone is not wholly perfect. To be frank, we would make some mistakes, small or serious. Those are not our original mind.

If you ordered some items, don't receive it after the estimated time we told you, or received it with problem, or item doesn't work normally, or something else, I beg you firstly to be calm down, please don't give us negative feedback at once. Please give me message, email or phone call firstly about the problem you have. We listed the contact information in every item list.  Please don't sentence us to death without giving us any chance to do something for solving the problem. Even though you have already given us good feedback, we must pay more attention to your problem and solve it fair. 

Surptime needs your understanding and trust, that will help us to do better and better!

Trust is the best thing to me, Credit is the best thing to you. Communication is most important thing between us.

Thank you, all my valued customer!

Yours sincerely,

Surptime