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UK Returns
What is your returns policy?
You have 30 days from the date on which the goods were received to return any item.


How do I return an unwanted product within the UK?
To return a product, there is no need to call or email us, just follow these simple steps:

  • Complete the return note 

Please tick the ‘Refund’ or ‘Exchange’ box next to the products you are returning and choose a reason code from the list. If you are exchanging a product, please ensure that you state the size and colour of the replacement item. In case you have already disposed of your return note, please attach a note with your name and billing address details or order number so that we can identify the return.

  • Repackage your products 

Tear off the return note and place it inside the package. Please note that returned products must be unused and have all packaging and tags intact.

  • Return via your preferred method 

At Surfdome we offer a free returns service via Collect+, alternatively you can also use Royal Mail. If selecting an alternative service we recommend using a tracked service. Take the parcel to your nearest store/post office and keep any receipts as they will contain your tracking number.
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.
Upon inspection of the returned product, Surfdome will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Surfdome reserves the right not to refund the item and arrange to send the item back to you at your expense.
A refund confirmation email will be sent to you once your return has been processed.


How does Collect+ work?
Collect+ is the largest store based parcel service in the UK. Their store network is made of over 5,800 newsagents, convenience stores, supermarkets and petrol stations and these are typically open 8am – 9pm, 7 days a week. 90% of people who live in the UK’s towns and cities are within one mile of a Collect+ store; if you need to find your nearest one, please click here.
Follow the return steps (these are detailed in the ‘How do I return an unwanted product within the UK’ section) and then take your parcel to your local store offering Collect+ services, where you will receive a proof of postage and a code to track your return online. To track your return, please click here.
Unfortunately items over 10kgs or over the maximum dimensions of 60cm x 30cm x 30cm cannot be accepted via Collect+.
This service is currently restricted to UK orders only.


What if I no longer have a Collect+ return label any more
This is not a problem. If you need to print a new Collect+ returns label, please click here.


I do not have a Collect+ store near me; can I return an unwanted product via Royal Mail?
At Surfdome we do offer an alternative returns service via Royal Mail. To print a Royal Mail pre paid label, please click here. This service is fully tracked so please keep the Royal Mail receipt as it will contain your tracking number.
Collect + store says that my returns label barcode cannot be read or is incorrect
Please ensure that the correct label is on the parcel. Collect+ store will not scan a Royal Mail barcode.
If the label is correct but the barcode still cannot be read, you can print a new Collect+ here.


What is your return address?
SURFDOME RETURNS
Surfdome.com c/o XPO Logistics
Unit 29 Vaux Road
Finedon Road Industrial Estate
Wellingborough
NN8 4TG
Please note that returned products cannot be dropped back at our warehouse or offices as the general public is not permitted to access them. All returns need to be sent via post.


How can I return a large item?
If your return is large and cannot be returned via Collect+ or Royal Mail, please contact us. Our customer service team will be able to assist you.


Can I return a sale product?
Yes. The same 30 days return policy applies as on full price products.


Can I send a product back for an exchange?
We can only offer exchanges for a different colour or size but we cannot guarantee that a replacement product will be in stock when your return is processed therefore to ensure availability we recommend placing a new order and returning the original product for a refund.
If you prefer to return your original product first and request an exchange please ensure you state the size and colour of the replacement item on the return note.
Your return should be processed within 10 working days of products being received at our warehouse. All exchanges are sent via standard delivery method.
A dispatch confirmation email will be sent to you once your exchange has been sent out.
How do I know if my return has already been processed?


We process customers’ returns quickly and efficiently and aim to ensure that your return is processed within 10 working days of us receiving it.
If you have not received a refund confirmation email within these 10 days, please track your parcel and contact us.


I have received a faulty, damaged or an incorrect product
Please accept our apology for this.
Simply follow our return procedure detailed above and we will issue you a full refund once the product is back with us or will send you a correct replacement where applicable at no extra cost.


I have lost my return note
Please do not return anything without your details as it could result in delaying your refund. In case you do not have the return note anymore, you can print off your order confirmation or dispatch email or simply attach a note with your name and details so that we can identify you. You can print a new Collect+ return label here.


My return went missing
If you used our Collect+ label, there is nothing to worry about. Contact us with the tracking number and your return or exchange will be processed for you immediately.
Unfortunately, if you did not use our Collect+ returns service and you organized your own carrier, you as the sender will need to make a claim with them. We cannot be held responsible for returns sent with a different carrier.


Warranty
All products purchased from Surfdome carry the full manufacturer warranty unless sold as a "no warranty" item. Special circumstance: in the event the manufacturer is no longer in business, Surfdome will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email our customer service team using this form regarding any warranty questions.


International returns
How do I return an unwanted product from overseas?
To return a product, you do not need to call or email us, just follow these simple steps: 

  • Complete the return note

Please tick the ‘Refund’ box next to the products you are returning and choose a reason code from the list. In case you have already disposed of your return note, please attach a note with your name and billing address details or order number so that we can identify the return.

  • Repackage your products 

Tear off the return note and place it inside the package. Please note that returned products must be unused and have all packaging and tags intact.

  • Return via your preferred method 

Choose a courier or local postal service that you prefer. We recommend that you choose a tracked service so that you can follow your parcel. You will be responsible for the cost of returns from overseas.
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.
Upon inspection of the returned product, Surfdome will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Surfdome reserves the right not to refund the item and arrange to send the item back to you at your expense.
A refund confirmation email will be sent to you once your return has been processed.


What are the return addresses for international customers?
Local returns are only available for our UK, Australian and American customers. Customers living in France, Germany, Spain and Portugal can use the ReBOUND platform, by clicking here. All other international returns need to be posted to:
SURFDOME RETURNS
Surfdome.com c/o XPO Logistics
Unit 29 Vaux Road
Finedon Road Industrial Estate
Wellingborough NN8 4TG
Please note that returned products cannot be dropped back at our warehouse or offices. They need to be posted.


I am a customer from France/Germany/Spain/Portugal, how do I send my return?
For our Surfdome Customers based in France or Germany we recommend using the ReBOUND return service by visiting their website
To return a product, you do not need to call or email us, just follow these simple steps:
1. Go to ReBOUND returns 
2. Start your return registration by telling us your order number and country of residence. Your order number can be found on your order confirmation email or the dispatch note included with your original shipment.
3. Select a return method that suits your needs. We recommend that you select one of the tracked options to enable you to check the progress of your return.
4. Please confirm your sender address, phone number and email address. ReBOUND will send your return confirmation to the email address provided. The email will contain links to track your return shipment and a copy of your unique return label (so that you can print out your label at a later date if you do not currently have access to a printer).
5. Proceed with the payment.
6. Print your label and attach it on the parcel.
You may also return your parcel to us directly, without going through ReBOUND, to our UK Returns address:
SURFDOME RETURNS
c/o XPO Logistics
Unit 29 Vaux Road
Finedon Road Industrial Estate
Wellingborough NN8 4TG
United Kingdom
Please note that returned products cannot be dropped back at our warehouse or offices. They need to be posted.


I am a customer from Australia, where do I send my return?
When returning goods to Surfdome from Australia there is no need to pay expensive international postage charges as your item can be sent to a local address:
I-parcel c.o Qantas Freight Enterprises Attn: I-parcel UK returns – SD
International Freight Terminal Building
59 Service Road
Melbourne Airport
VIC 3045 Australia
Please only post items into this centre if you live in Australia. Your parcel may be refused if you send it to this address but you do not live in Australia.


I am a customer from the US, where do I send my return?
When returning goods to Surfdome from the US there is no need to pay expensive international postage charges as your item can be sent to a local address:
I-parcel Attn: I-parcel UK returns - SD
45 Fernwood Ave Edison
NJ 08837 USA
Please only post items into this centre if you live in the US. Your parcel may be refused if you send it to this address but you do not live in the US.


How can I return a large item from overseas?
If you are returning a large product e.g. surfboard, luggage, etc. please contact us.


How do I know if my return from overseas has already been processed?
We aim to ensure that your return is processed within 10 working days of us receiving it.
If you have not received a refund confirmation email within these 10 days, please track your parcel with the carrier you sent it back to us with and if the items have arrived back with us more than 10 days ago, please contact us.


I have received a faulty/damaged or an incorrect product
Please accept our apology for this.
Please contact us with your order details. Our customer service will be able to resolve this unfortunate mistake for you.


I have lost my international return note
Please do not return anything without your details as it could result in delaying your refund. If you no longer have the return note, you can print off your order confirmation or dispatch email or simply attach a note with your name and details so we can identify you.
My overseas return went missing
Please check if the tracking is showing that your return has been delivered to us and signed for. If it has not and appears to still be making its way back to Surfdome we kindly requests you wait a little longer. If you do not see any further update in the following days' time, we recommend you contact the carrier you used and they will take you through making a claim.