Returns & Exchanges
Free UK returns via Collect+
FREE Returns are available at Surfdome.com. All UK clothing and footwear orders can be returned via Collect Plus. There are over 4,500 stores nationwide, including local supermarkets, petrol stations, corner shops and newsagents that are Collect+ partner stores and open for over 9 hours a day with 98% of the stores open 7 days a week. To find your nearest store CLICK HERE . Unfortunately items over 10kgs or over the maximum dimensions of 60cm x 30cm x 30cm cannot be accepted via Collect+. This offer is currently restricted to UK orders only.
All you need to do is complete the returns form provided with your order and enclose it with your parcel. Peel off the label on your Collect+ insert and stick it onto your parcel. Simply take your parcel to ANY of 4,500 local stores offering Collect+ services, where you'll receive proof of postage and a code to track your return online. You can track your order using the code - CLICK HERE .
Your return should be processed within 10 working days of your Surfdome goods being dropped at your selected Collect+ store. For example, if you dropped the orders into a Collect+ store on Wednesday, you can expect your return to be processed by the second Wednesday.
If you have lost your Collect+ insert, please click here to print off a new one - CLICK HERE .
Other UK returns
If you are making your return via another postal carrier, clearly mark the returned item(s) with the returns address and ensure that the 7 digit reference number is in view. Please send the item to:
c/o Norbert Dentressangle
Finedon Road Industrial Estate
Surfdome is committed to you being fully satisfied with your purchases. If, for any reason, you would like to return any unworn/unused products, please follow the guidelines on the reverse of your invoice or on the Collect+ enclosure in your package. Items must be returned within 30 days from date of purchase. Items must be returned with all their tags and in the same packaging they arrived in. We will need your name, order number and details of the item you wish to return, plus the particulars of any exchange required. If you are a UK customer, you can return your clothing or footwear order via our free Collect+ service or for both UK and International customers you make your own arrangements through any postal carrier.
Upon inspection of returned product, Surfdome will issue a full refund to the payment method used for the purchase less the original delivery charge. Any used items will be denied a refund and returned to the customer at his/her expense. Warranty items are subject to inspection and only eligible for repair, replacement or disposal.
Local returns now available in Australia, France and the USA
When returning goods to Surfdome from Australia, France and USA there is no need to pay expensive international postage charges as your item can be sent to a local address.
Please clearly mark the returned item(s) with the returns address and ensure that the 7 digit reference number is in view. This will ensure your refund is processed quickly. Please send the item to your country's returns centre:
SURFDOME c/o UBI
Sydney Ports, Gate B3
2 Bomborah Point Road
New South Wales, 2036
155 Rue Fontaine de Bièvre
Note: Please only post items into these centres if you live in the same country.
All other International returns, should be addressed to:
Surfdome c/o Norbert Dentressangle
Unit 29 Vaux Road
Finedon Rd Industrial Estate
Within the package include any exchange information that you require. If you chose not to return an item via Collect+, you are responsible for all return delivery costs unless an item has been delivered to you either faulty or incorrectly. If you have received an item that is faulty or sent incorrectly, please contact our customer service team directly by phone or email, and we will refund the cost of any postage due if you unable to return the item via collect+.
Items should be returned via a tracked delivery service (such as Royal Mail recorded) to enable your item arrives safely at Surfdome. All exchanges will be shipped out via Royal Mail 2nd class subject to stock availability . Surfdome cannot accept responsibility for items that are not returned by recorded delivery.
Please note that all items won on Surfdome eBay Store can only be returned to the above address.
All products purchased from Surfdome carry the full manufacturer warranty unless sold as a ''no warranty'' item. Special circumstance: in the event the manufacturer is no longer in business, Surfdome will review your warranty claim and at our discretion help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Please email our customer service team using this form regarding any warranty questions.