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Delivery Options and Prices

UK Delivery Update

We aim to dispatch your order within 1-2 working days, The carriers we use for dispatch are Royal Mail for 1st and 2nd Class deliveries, Hermes and DPD for Express Delivery/Next Day-24hr (Within 2 working days) .These are exclusively for UK orders.

For international orders, the couriers we use are Royal Mail International, DPD , DHL and FedEx.

Please be advised that for countries outside the EU, as well as the Canary Islands, there may be customs and VAT charges that the customer will be expected to pay. Surfdome are not liable for these payments. All orders dispatched to Russia, Hong Kong and South Korea will be dispatched via FedEx and will therefore go through more vigorous customs checks. Some other large International orders may also be dispatched via FedEx.

All UK Express Delivery/Next Day-24hr (Within 2 working days) orders placed before 3 pm (Monday-Thursday) will be dispatched that day, subject to stock availability. Orders placed via UK Express Delivery/Next Day-24hr on Friday or Saturday will be delivered on the next working day. On Sundays and Bank Holidays the cut off for UK Express delivery is 3 pm. Orders made after these times will be dispatched the following day. A signature will be required for Express Delivery/Next Day-24hr (Within 2 working days) so please make sure someone is at the delivery address to sign for the goods or send them to an address where someone will be available.

If you wish to send orders via Royal Mail instead of FedEx, please contact our Customer Service team; however please note that you may be liable for any lost parcels.

In the unlikely event of a delay, we will endeavour to contact you by email or phone to let you know.

All delivery days are based on standard working days from Monday - Friday.

Once your order has been dispatched you will receive a confirmation email to let you know it is on the way.

Listed below are the delivery charges:

Where Days for Delivery From Despatch
Cost
UK Mainland Standard Tracked Delivery Up to 5 working days
FREE
UK Mainland 1st Class Post 2-3 working days
£1.95
UK Mainland Express Tracked Delivery/Next Day-24hr Within 2 working days
£4.95
Europe 5-7 working days
£4.95
Rest of the world 7-10 working days
£9.95

PLEASE NOTE: Royal Mail 1st and 2nd Class are not track able options

There are some postcodes that we are unable to offer 48hr Express delivery/Next Day-24hr these include:
AB - Aberdeen, BT - Belfast, GY - Guernsey, FK - Falkirk, HS - Isle Of Lewis, IM - Isle Of Man, IV - Inverness, JE - Jersey, KY - Kirkcaldy, KW - Orkney Isles, PH - Inverness, PA - Renfrewshire, TR21-25 - Isles of Scilly, ZE - Shetland.

Courier services to these areas will generally take an additional 1-2 working day(s).

Please note that we do not ship to BFPO.

 


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