Bread Crumb Link

Shop categories

Shop home
eBay Shop Design

UK Delivery


What delivery options can I choose from? How much do they cost?


United Kingdom

Estimated Delivery Time

Price

Economy (Royal Mail 2nd class)

Up to 5 working days

Free

Standard (Royal Mail 1st class)

Up to 3 working days

£1.95

Express (DPD)

Within 2 working days

£4.95

All express orders placed before 6pm (Monday-Thursday) will be dispatched the same day and they will be delivered by DPD.
Because a signature is required for DPD deliveries, we've added the convenience of a one-hour delivery window. Just provide us with your mobile telephone number or email and DPD will tell you exactly when your order is being delivered. You can even change the delivery date or get it delivered to a neighbour.
Orders placed via DPD UK Next Working Day on Friday or Saturday will be delivered on the next working day. On Sundays and Bank Holidays the cut off for UK Next Working Day delivery is 6pm. Orders made after these times will be dispatched the following day.
Once your order has been dispatched from our warehouse you will receive a confirmation email to let you know it is on the way. Surfdome reserve the right to amend orders placed with incorrect delivery options without notice. Surfdome does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Surfdome is responsible for the error.


Do you deliver to the whole of the UK?
Yes, we deliver to the whole of the UK. However please note that certain services might be restricted in some areas and deliveries may take longer.
If your order is going to any of these postcodes: AB (30-35, 44-54) - Aberdeen, AB (36-38, 55-56) Northern Highlands, EI (ZZ75) All Eire Republic of Ireland, FK (17-21) Falkirk Northern Highlands, G (83) Glasgow, HS - Isle of Lewis Northern Highlands, HS Oban, IM - Isle Of Man, IV- Inverness Northern Highlands, JE - Jersey, KA (27) Arran, KA (28) Oban - Ayrshire, KY - Kirkcaldy, KW (0-14) Northern Highlands, KW (15-99) Orkney Shetland, PA (20-99) Oban, PH (17-32, 34-48) Northern Highlands, PH (33,49-99) Oban,TR (21-25) Cornwall, Isles of Scilly,Isle of Wight, ZE - Orkney Shetlands, please allow an additional 1-2 working day(s) for it to arrive.
We do not ship to British Overseas Territories except for Gibraltar.


Do you deliver to BFPO?
Yes, we do. Please view the BFPO service guide.


What happens if I am not at home?
If your order was sent by Royal Mail, they will leave the package at your nearest post office for you to collect. They will leave a calling card to say they have attempted delivery and at which post office your parcel is being held for collection.
If your order was sent by courier, they will leave a calling card if they were unable to deliver. You will then be able to schedule a redelivery, free of charge. Alternatively, you can also reply to the text message you received if you provided your mobile phone number when placing your order.


My order has not arrived, where is it?
If your order has not reached you within the estimated delivery period, it could be for the following reasons:

  • The carrier has experienced a delay
  • The delivery company has tried to deliver and has left you a calling card
  • Your parcel has been left with a neighbour
  • Your parcel has been left in a safe place

If none of these apply or you still cannot find your parcel, please contact us.


Can I specify a delivery time?
Orders sent via next working day or 48 hour delivery are usually delivered from 8am to 6pm (however this can be extended until 8pm during busy periods). We are unable to offer you a specific delivery time when an order is submitted but you will receive a text message as well as an email detailing a one hour delivery time slot on the morning of the delivery.
If the time is not convenient, you can use the text or email to change the delivery date or have the parcel left safely with a neighbour.


International Delivery
What delivery options can I choose from? How much do they cost?

 

Estimated Delivery Time

Price

Europe

5-7 working days

£4.95

Rest of the World

7-10 working days

£9.95

Please note that we might not be able to ship to all overseas territories, military bases and PO Box addresses.
Due to the current situation, we are unable to ship to the Crimean region.


My country is not in the country drop down menu on your checkout page. Why?
If you cannot find your country on the checkout page, this means that at present we do not ship there.


Can I request a specific method of shipping?
Unfortunately, we only offer standard postage at the moment.


What happens if I enter an incorrect or incomplete delivery address?
We are unable to check all delivery addresses so it is your responsibility to ensure that all delivery details are entered correctly. Surfdome cannot be held responsible for any carrier delays or failed deliveries that might occur by providing wrong or incomplete details.


How is my order going to be shipped?
Surfdome use a variety of carriers and we will choose the most appropriate carrier depending on the weight, value, destination of your order and shipping method that was selected at the checkout. Standard orders may not always be sent via a tracked method and certain carriers may require a signature.
Please note that some orders going to Russia are shipped via our carrier i-Parcel and you will be required to provide your passport details for customs purposes. This requirement is outside of our control and if you decide not to provide these details, the delivery will not be completed and your parcel will be returned back to Surfdome.


Will I be charged customs and import tax?
Please be advised that for countries outside the EU, as well as the Canary Islands, there may be taxes, fees or other charges that you will be expected to pay. We recommend that you check with your local customs office before placing an order these charges vary from country to country. We do not have any control over these charges and do not hold current duty rates on file.
If these local import and custom charges are refused or not paid by you, then the item could be returned to Surfdome or destroyed. If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to Surfdome.


How can I track my order?
Once your order is dispatched from our warehouse, you will receive a dispatch confirmation email with a link to our carrier’s website where you can track your order. Only orders that are advertised as a tracked service will be trackable from the point the carrier has collected them.
If your order is sent via international standard post, please note that this service is not always trackable.


My order has not arrived, where is it?
If your order has not reached you within the estimated delivery period, it could be due to one of the following reasons:

  • The carrier has experienced a delay in which case your tracking information should display any delays and a new delivery date
  • The delivery company has tried to deliver and has left you a calling card
  • Your parcel has been left with a neighbour
  • Your parcel has been left in a safe place
  • Delays due to local postal volumes or adverse weather conditions
  • Orders going outside of the EU may encounter customs delays

If none of these apply, please check with the carrier or your local sorting office as they might be able to locate your parcel and provide you with further information.

If you still cannot find your parcel, please contact us.