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Returns
We do accept
returns on items but we must be notified within 7 days of the date of
purchase and all returns must be requested through the Ebay resolution
centre.
Once the return
request has been accepted the item must be sent back by the specified
date with the intact packaging, unused, smoke/perfume/aftershave/make-up
free, packed neatly and with the user ID for reference purposes.
On receipt of the package, we will determine whether the item
is acceptable for return in accordance with our policy. If
the item is acceptable then we will refund, replace or exchange the item
subject to availability. Refunds will be paid within 48hrs of receipt of the
returned item.
If the item is not acceptable then we will contact you with
an explanation of the reasons for the refusal.
Packing and postage costs are not refundable and the buyer is
responsible for the costs of returning the item. There is a charge for any
item requiring an exchange the cost of which will be given once an exchange
is requested. These costs must be paid in advance to our Paypal account
sunset-lingerie@sky.com unless agreed otherwise.
We are not responsible for loss or damage in the postal
service and it is advisable to obtain a proof of postage.
If a item is found to be faulty please contact us first
before leaving feedback so we can try to resolve matters.
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