It's been a difficult decision to make and I can only give huge thanks to all my customers past and present, I've met some great people on ebay!!
UK BUYERS - Paypal, Postal Order or Personal Cheque
OVERSEAS BUYERS - Paypal payments only please
The policy shown below came into effect on 1st May 2008 and supercedes any different policy on individual listings
I want you to be happy with any item you buy from me and if for any reason you are not please contact me within 7 days of receipt of your item to let me know the problem and we will try and work it out together. If the problem cannot be resolved and a return is agreed for either refund or replacement, the item must be returned to me within 14 days of you having received it from me and in the condition you received it.
Refunds will only be actioned UPON RECEIPT of the item by me, and the refund will be made either through Paypal if that was your payment method or by cheque if your payment method was cheque or postal order. I will only refund the purchase price; refund of any postage costs has to be agreed between us. For your own safety you must get a proof of posting from your Post Office as I cannot refund for any item that gets lost in the mail
Certain items handmade or personalised to order are excluded from the above policy unless faulty or nor as described in the listing.
This policy is for your safety in buying from me, and if you're not sure about anything please ask!
I don't like the term Feedback Blackmail (I won't leave feedback for you until you've left it for me!!) but after many occasions where I've left feedback as soon as I've received payment for an item then not received any in return, I now leave feedback when I've received feedback from you and I know that you've received your item and everything is OK. PLEASE, if there are any problems at all with your order, let me know before leaving neutral or negative feedback. Discovering a comment like "not value for money" without any contact with me doesn't help anyone - I don't know what the problem is so can't do anything about fixing it (I suspect in this particular instance that the buyer hadn't read the listing properly and didn't understand what a FQ was). If you're not sure about anything email me before you buy, and if you're not happy when you've received your order get in touch with me straight away, I WILL do everything I can to sort it out