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RETURNS
  • RETURNS - I accept returns under these terms - please make sure you read them fully.
  • 1. You must notify me the day you recieve the item that you are sending back.
  • 2. The parcel must come back within 7 days
  • 3. You must use signed for registered post, the same way that I send to you. I do not accept responsibilty for any parcel sent any other way. Signed for post protects you and me against loss.
  • 4. All items must be unused, clean and packed up the way that you recieved them - sorry to sound so harsh but we have had one customer use an entire weddings worth of flowers and try and return them afterwards!
  • 5. I am happy for you send back any item without a reason but please be fair and dont just order items to look at knowing you dont really want to keep them. A lot of work goes into some of our items and can take many man hours to construct for each item returned we dont get any wages for the time spent...
  • 6. I will always pay full refund and on the odd occassion ( at my discression) send out new items free of charge for items that arrive damaged in the post or if we have made any mistakes with your order. Please take note that I DO NOT refund or pay your return postage for unwanted / unliked items or if you decide to change to the colours etc.
  • 7. Final rule - Relax, its not all as bad as sounds! We have to cover all angles for yours and our protection. Just remember we are here to help you and we are on your side no mater what. If you have any doubts just contact us. A little email can make all the difference.