Sue's Cards Etc

Payment is gratefully received within 5 days of purchase. If we haven’t heard from you within that period an unpaid item claim will be lodged with Ebay All items purchased on a weekday, before 3pm will be posted the same day. Items purchased after 3pm on a Friday or over the weekend will be posted on the following Monday. Bank holiday purchases will be posted on the Tuesday following the Bank Holiday. All items are sent by Royal Mail, and are subject to Royal Mails delivery guidelines - i.e. 1-2 business days for 1st Class, 2-3 business days for 2nd Class. These times are guidelines only and Royal Mail do not guarantee delivery within these time scales. If your item is late please ask at your local sorting office as item/s may be awaiting your collection. In the event that your item goes missing, whilst we know it’s frustrating, we have to wait 15 business days after posting to allow for Royal Mail to deliver or redeliver item/s before taking any further action. We will do all we can to ensure you receive your purchase but cannot be held responsible for items missing in Royal Mails system. We obtain receipts for all items posted so please be patient as all we can do initially is report item to Royal Mail and then follow their procedures. Royal Mail's procedure means we cannot make a claim until the item has been missing for 15 working days. Once these 15 working days have lapsed I will give you a full refund or replacement item. Returns Should you not be happy with your purchase for any reason we will gladly refund you. Please notify us within 7 days of receiving item if a return is intended. Refunds Refunds will be made same day as return is received.. We will e-mail you once the refund has been issued (please note only items that have no signs of wear or use will be refunded & we cannot refund postal fee's, unless the item is faulty)