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FAQ
Remember!! There are only stupid answers not stupid questions
If you have any other questions please email us at
enquiries@subzeroautomotive.co.uk
How will my order be delivered?
Orders are sent out by Royal Mail 1st Class Recorded or our approved courier service, depending on the size and value of the products and delivery destination. Insurance is included in the postage charge.See our Postage Rates
When will you dispatch my order?
We dispatch all orders Mon to Fri (excluding bank or public holidays). If you purchase any product after 1pm on a Friday, the order will only be dispatched on the following Monday. We will aim to dispatch orders within 24 hours of payment confirmtion. 99% of the time all items listed on Ebay are in stock. If for some reason we do not have the item in stock we will notify you and either give you a full refund or process the order when the goods come in to stock.
Do you deliver abroad?
We deliver to all EU countries.
We do not deliver to the America's, Africa, Australia, Asia or non-EU European countries.
How can I pay?
We accept Paypal as it speeds up the completion of the transaction.
Are all your lights road legal?
The majority of our lights are E-approved for use on U.K. roads and will pass an MOT. We have clearly marked the products that are not E-approved.
Are coloured bulbs legal?
Only the amber indicator bulbs with offset pins are LEGAL. These are for use in front and rear indicators where the outer lens is clear. Red bulbs for taillights, brakelights and foglight are not legal for road use.
Are the lights guaranteed?
Yes.
All lights are covered by a 12 month guarantee against manufacturing defects.
Our supplier specializes in auto lighting and has been established in the business for over 10 years.
When will you answer queries or emails?
Our working hours are from 9am to 5pm Monday to Friday. We strive to answer emails within 24 hours. Please be patient if you send us an email outside of these times.
Do the Tail Lights require additional reflectors?
Tail lights that have a clear or smoked (black) lens do not have an intergrated red reflective surface and require two addition red reflectors to pass an MOT. These reflectors are supplied with the tail lights. Please note that the reflectors are required by law and if they are not fitted then the vehicle can be deemed to be illegal for road use and if involved in an accident the insurance company can refuse to pay out. All other tail lights have an intergrated red reflective surface and are road legal and will pass an MOT unless otherwise specified.
Do you supply bulbs with the lights?
Any lights that require non-standard (not original equipment) bulbs will have these included in the sale.
Why is condensation forming on the inside of the lens?
Condensation forming inside a light unit is not considered to be a fault by manufacturers, as it is impossible to avoid – particularly in a cold, predominantly damp climate such as the UK’s. The combination of a hot bulb and moist air will unavoidably lead to condensation in a light unit from time to time. This will not be so obvious where the lens is amber or red, but a clear lens will allow any condensation inside the unit to be immediately visible. There is always some moisture in the air, and warm air can hold more moisture than cold air. When the air inside the light unit – which is warmed by the heat from the bulbs – touches the inside of the lens (which is at a lower temperature because it is in contact with the colder air outside), the layer of air against the inside of the lens cools down as well, and as a result it can no longer retain the moisture it is holding, which is deposited on the inside of the lens to form condensation. The condensation will only disappear once the air inside the light unit warms up enough to absorb the moisture again, and in winter this can take some time. Condensation is NOT indicative of a fault with a light unit, and as such it isn’t accepted as a reason for a warranty return. Condensation occurs in original equipment lights as well, but aftermarket lenses often have clear lenses without any patterns, so the condensation is more obvious. On a patterned original equipment lens it might no be visible at all unless one looks closely.
Many headlights have vents on the back to allow air to circulate. These usually have a push-fit curved rubber tube on them, which should be pointing downward to prevent water running in. Check to see if any of them are missing or out of position | 
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