Warranty
All items (excluding machines) are sold with a 28 day return to base warranty. This is for manufacturing faults only and does not include damage caused by the user, misuse or wear and tear. This does not exclude your statutory rights.

Suitability
Our description of products are generalizations, we do not guarantee the 'suitability' of goods for any specific person or use. As with any mail order purchase the choice of 'suitability' lies with the consumer based on our fair and accurate description. Once goods have been used they are classed as second hand and cannot be returned unless they have a manufacturing fault.

Your right to cancel
The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products.
The Item must not have been assembled or used and must be returned to us as new and complete with the invoice/receipt and packing note. A refund will be made minus any postage costs or an exchange will be offered. On items sold with ‘Free Delivery’ please note that the postage cost is included in the item price and will not be refunded. We work the cost to be £4.50 on all items (a average across the board for all products)

Returns
If you wish to return an unused, unwanted item please email us at info@strattonsmotorcycles.co.uk requesting a returns form. On receipt of the form please fill in the applicable section and return the item to the address below. We reserve the right to charge a 10% restocking fee. This fee will be waived if you are swapping a item for a resize or if the item is faulty.
Returns Dept
Strattons Motorcycles
Unit 7
Phoenix Business Park
Mill Lane
Beverley
East Yorkshire
HU17 9DH

A refund or exchange will be given provided that the goods are in as new condition, with all original packaging and tags in place so the item is suitable for resale. You the customer are responsible for the safe return of unwanted or faulty goods. Postage will only be refunded when we are at fault or if the goods are proved to have a manufacturing fault in which case we will need your postage receipt (not a copy) in order to issue this.