Terms & Conditions
It is important the following terms and conditions are read and understood before purchase of any goods from Stove Central.
As a business seller on ebay we aim to offer the highest quality of service, products and support to all of our customers. Please contact us if you are in need of any help in clarification of goods if you are uncertain of any offers, products or details and we will do our best to sort everything out.
Purchase of Goods & Deliveries
1.0 Before the purchase of our goods we ask you to first check the stated delivery time scale so you are fully aware of when you will receive your item.
1.1 Stove Central accepts Paypal, Cheque, Bankers Draft, Cheques, Postal Orders, Cash on Collection and Direct Transfers.
1.2 If you wish to collect your order you must contact us first to arrange.
1.3 We currently have a showroom in Daventry, not all models will be on display, ring us before hand and we will let you know if your stove you are interested in is on display.
1.4 Stove Central endeavour to keep all items in stock at all times, if for whatever reason you purchase an item and it's out of stock, we will immediately contact you and let you know. We will also try and offer another item in replacement at your satisfaction or will arrange for a full refund. If this concerns you it is always best to give us a ring before purchase especially if you have important urgent deadlines i.e. installers, builder’s appointments.
1.5 All stoves advertised in our shop are part of the Kingfyre brand, and as such dimensions and weights of any and all stoves are subject to change without notice.
1.6 The names of all stoves are the intellectual property of Stove Central, and correspond to manufacturer product codes.
1.7 Stove Central cannot accept responsibility for delay of goods through carriers or 'out of stock' items. This is why we always ask you to ring us before hand if you need a guaranteed service.
1.8 Stove Central uses Mainland Group as its courier for all stoves. They offer a next day pallet service. If your order is placed, paid for and confirmed as despatch before 1pm on any working day it will be delivered on a next day service. However we will always ring you first on the number provided before sending goods out. If we can’t get hold of you then we will try contact you by email and await a reply.
1.9 Stove Central can deliver between 8am-6pm. If you would like a timed delivery, morning delivery or Saturday delivery an additional charge will apply. You will need to contact us first to discuss delivery upgrades.
1.10 Stove Central requires all customers to check goods before signing the delivery documents. This is especially important for all stoves being delivered. Please check the casting is not broken before signing. If you are to sign for damaged goods, insurance will not be covered by the courier and costs may occur to replace your item. If the goods are damaged, sign the documents as 'received damaged' then tell the driver you are rejecting the delivery.
1.11 Deliveries to Scotland, Ireland, Isle of Man, Isle of Wight and anywhere outside mainland England & Wales will require to contact us first for delivery costs as they may differ.
Returns
2.0 Stove Central will accept return of any goods at your request. We will require you to ring us to arrange this. Costs of the return will be the responsibility of the customer.
2.1 Stove Central will inspect return goods. If they are damaged on return then we reserve the right to decide what refund will be given.
2.2 All goods returned will be subject to a 10% re-stocking charge minus any delivery costs incurred.
2.3 Customers will need to request a return through ebay and the returns process will be completed.
Products
3.0 If goods are faulty Stove Central will replace it immediately at our cost or provide parts required to fix faulty goods.
3.1 Products damaged due to faulty installation will need to be repaired or replaced at the cost of the customer.
3.2 Parts & Replacements can also be purchased from Stove Central.
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