|  | | | Storm RC World | | | Maintained by: | | Welcome to Storm RC World - NUMBER 1 for Radio Control Models, Parts & Accessories, Motors, ESC, Lipo Battery, Charges, Meters, Servos and many other exciting items. We offer a 'NO FUSS' 14 DAY REFUND on unused items.
Please contact the team on 07794 956119 for SALES, SUPPORT OR COLLECTIONS. | |
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| | Lipo Battery Guarantee Policy
Due to the complexity and delicate nature of Lithium Polymer Batteries, please note the following points prior to making a claim. Check your batteries voltage before charging or discharging
1) Each battery is checked for ‘Under Voltage’ prior to shipping. You can only make a claim for 'Under voltage' the same day the parcel arrives and prior to the lipoly pack being charged or cycled. 'Under Voltage' means that 1 or more of the cells in you pack has a voltage lower than 3v per cell. After the battery has been cycled or used, no claim for 'under voltage' can be made.
2) We will not replace batteries whose connectors have been removed, soldered or otherwise changed. Once you do this we cannot return the battery to our suppliers, so please, check your battery with the original connections intact and in their original state.
3) We do not replace burnt batteries. All batteries are checked prior to shipping, if a short on the balance connector was to happen, it would happen prior to shipping. Burnt batteries are also impossible to examine, therefore they are not warranted.
4) We do not warrant crash damage, of any kind. If your pack shows signs of an impact or trauma, we will not replace it.
5) Never disassemble your pack. Regardless of your skill level, expertise or qualifications. We will never replace a disassembled or 'inspected' pack.
6) Rapid Capacity Loss. Should your pack fall well short of it's stated capacity, please indicate to us how you achieved the capacity claim. We will test packs for charge and discharge values. Should the battery have severe capacity loss, we will test each cell for maximum and minimum voltage charge as well as I/O. This can indicate to us if the pack has been over-discharged. Packs which are over-discharged will not be replaced.
7) Because of the complexity and nature of these batteries, all packs must be returned to our Office returns address.
8) Packs which have a cell voltage difference of less than 0.245v per cell cannot be replaced. Please balance your packs if your packs appears to be unbalanced.
9) Should you be too concerned about sending the parcel back to us due to safety reasons. we will not guarantee the pack. Purchasing any battery from Lightning RC, constitutes an agreement to this warranty policy.
Any returned products MUST be in original condition.
Items which are returned unopened / unused can be subject to a 15% handling charge. |
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