If you wish to return an item or items to us please do so within 14 days of receipt. Returned items must be returned to us in the original condition with original packaging, suitable for re -sale. There must be a copy of your invoice and a letter requesting a refund or exchange. If the item is faulty please state the issue in your letter. If the returned item is not suitable for re-sale then we do reserve the right to refuse a refund. Once we receive your items back we will refund you excluding postage cost.