POSTAGE AND PAYMENT
We ensure all items are sent by First Class Recorded Delivery within the UK and are fully insured and tracked. For Internatioanal Buyers items are sent by International Signed for Delivery which also includes insurance and tracking. As soon as payment is made we aim to dispatch your item by the following day.
International Signed For Delivery can take between 5-10 days to arrive. First Class Recorded Delivery usually takes between 1-3 days depending on Royal Mail. On occasions it can take up to 15 working days so if you do need your item urgently please let us know in advance and we will send your item by Special Delivery which is £2.50 extra.
Postage for UK and International customers is free for any additional items purchased after the first item.
Within the UK we accept payment by Paypal, Cheque or Postal Order. For International customers we just accept payment by Paypal.
We ask that payment is received within 5 days of buying an item.
REFUND POLICY
We want you to be happy with your purchase so we promise to refund you for any item purchased, for any reason as long as it is returned within 7 days of receipt under the following rules:-
- We must be notified by email of your wish to return the item and you must inform us of your wish to cancel the transaction straightaway.
- The item must be returned in the conditon in which it was purchased... we appreciate that you need to try an item on, just please don't try it on on a night out! Any items damaged by make-up/perfume/smoke will not be refunded. It is your responsibility to take reasonable care of the goods whilst they are in your possession throughout the cancellation period.
- We request that you return the goods with the original packaging and with the original tags in tact. When you return the item:-
- Please include your name and address in with the parcel so we can process your refund as quickly as possible. As long as we have this information we guarantee to refund you within 3 working days by the same method that you paid (after we receive your returned item back).
- Please note that shipping costs are to be paid by you, and it is your responsibility to ensure the items reach us safely... for this reason we recommend you use a trackable service.
EXCHANGES
We are happy to accept exchanges for items which have been bought in our store, e.g. if an item is the wrong size etc. Please follow the instructions below when exchanging an item:-
- Firstly, please send us a message via our email and tell us which item you wish to exchange. We will hold the item for you for up to 7 days.
- Next, return the original item to us in its original condition by some form of trackable delivery.
- Once we receive the item for exchange we will dispatch your replacement. If the replacement item is more expensive you will need to pay the difference, if it is less, we will refund the difference.
- Please note that International customers will need to pay return postage at the advertised rate for the replacement item for all exchanges.
- All exchanges are subject to the replacement item being available and in stock.
AVOIDING RETURNS
We know that you want your goods to fit, and to avoid having to send goods back for refunds or exchanges, please feel free to ask for any other relevant measurements/information before purchasing an item. If you are unsure of which size to purchase, please contact us and we will be happy to advise you.
If we do not currently stock an item in your size please feel free to email us for future availability. | 
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