Our Commitment to Customers
Throughout our 150-year history we've been proud of the service we've offered to our customers. Your complete satisfaction is our priority. We understand that trading on eBay means that buyers need to have 100% trust in the person or company they are buying from. We have therefore developed this page in order to explain more about the way in which we handle eBay purchases and to help answer any questions you may have. Please click on the links below to find out more about our policies.
Shipping policy, rates & information
• An overview of Stanley Gibbons on eBay
• Order Processing & Delivery Policy
• Catalogues, Albums & Accessories shipping rates
• Stamp shipping rates
• Stock availability issues & listing errors
Frequently Asked Questions
1. I ordered my item sometime ago, why has it not arrived yet?
2. I asked you a question through eBay but have not received a reply, why not?
3. Your postage rates seem high, how did you decide upon them?
4. You have sent me an email telling me the item I have bought is no longer in stock. Isn't it against eBay policy to list items you do not have in stock?
Stanley Gibbons started trading on eBay at the end of 2003 and have since conducted thousands of successful transactions. We sell our full range of catalogues, albums and accessories in our eBay shop and also hold regular stamp auctions consisting of a wide variety of high quality material.
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Order Processing & Delivery Policy
We at Stanley Gibbons aim to process and dispatch orders as quickly as possible following payment. Unfortunately we cannot guarantee delivery times as regrettably, during especially busy periods, orders can take longer to process than usual. We aim to process orders within three working days of payment being received and deliver them within ten working days (UK customers). Overseas customers please allow longer for delivery. Delivery times abroad are subject to the efficiency of the postal service of the country through which goods travel.
Please note some larger items and stamp orders will require a signature upon delivery.
Below is an illustration of the steps involved in processing each order:
1. Customer is sent invoice following purchase
2. Customer sends payment via PayPal or Cheque/Postal Order
3. Customer receives an automated email stating that payment has been received
4. Payment is forwarded to relevant member of the Sales team for processing
5. Once processed, Sales team member sends order to warehouse for packaging and dispatch
6. Order delivered to customer through Royal Mail or ParcelForce
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Catalogues, Albums & Accessories orders
These eBay orders are processed and dispatched from our warehouse in Ringwood, Hampshire by our dedicated sales and warehouse teams. They are also responsible for dispatching orders placed over the telephone, through mail order and on our own website.
Postage & Packing Rates
UK: $8.95
Europe: $12.00
Rest of the World: $23.95
Postage costs are combined on all multiple purchases, meaning customers who buy more than one item at once will pay the same shipping charge as customers who buy only one.
Shipping rates for our Stamps of the World catalogue set differ from the above for overseas customers due to their considerable weight. Shipping rates for Stamps of the World sets are as follows:
UK: $8.95
Europe: $42.00
Rest of the World: $110.00
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Stamp orders
All stamps sales are processed and dispatched from our London office, usually by a member of our busy Auctions Department. Postage costs are combined on all multiple purchases, meaning customers who buy more than one item at once will pay the same shipping charge as customers who buy only one.
Postage & Packing Rates
UK: $3.00
Overseas: $7.00
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Stock availability issues & listing errors
Because we sell our catalogues, albums and accessories through so many different channels we do very occasionally run out of stock at short notice. We try to do everything we can to avoid this from happening. Rest assured that should this happen, customers are given the option of either a full refund or can wait for more stock to arrive from suppliers.
Because we list so many items on eBay using bulk listing tools, occasional listing errors can occur where items are listed on eBay when they should not be. This has happened only a handful of times and has been fully rectified with the issue of a full and quick refund on each occasion.
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Frequently Asked Questions
1. I ordered my item sometime ago, why has it not arrived yet?
We process orders as quickly as possible but during busy periods delays can occur. We aim to process orders within three working days of payment being received and deliver them within ten working days (UK customers). Overseas customers may need to wait longer for delivery. Please note some larger items and stamp orders will require a signature upon delivery. If you are not in when your order arrives it may be taken to your nearest postal sorting office for collection.
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2. I asked you a question through eBay but have not received a reply, why not?
The person currently dealing with eBay enquiries may not be available at present. Your enquiry will not be ignored and will be dealt with as quickly as possible. Please note we work Monday to Friday and our office hours are 8.30am - 5pm (UK time).
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3. Your postage rates seem high, how did you decide upon them?
We are fully aware that our postage rates exceed the actual cost of the stamps that appear on your package. Our postage rates have been devised to reflect not only the delivery cost, but also the cost of the packaging materials used and the time spent in man hours packaging and dispatching items. We do combine postage costs on all multiple purchases to offer our customers the best possible rate when they buy more than one item.
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4. You have sent me an email telling me the item I have bought is no longer in stock. Isn't it against eBay policy to list items you do not have in stock?
We do not intentionally list items we do not have in stock. Because we sell our catalogues, albums and accessories through so many different channels we do very occasionally run out of stock at short notice. We try to do everything we can to avoid this from happening. Rest assured that should this happen, customers are given the option of either a full refund or can wait for more stock to arrive from suppliers.
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