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| Q:I am NOT located in the United States - What is the status of my order? |
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| A:Orders outside the United States generally require additional processing time of 3-5 business days before shipping. Please refer to item description for additional information. |
| Q:Does this item look exactly as pictured? |
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| A:Most items will be as pictured, but may vary slightly from picture. Since we generally sell many of the same product, images are representative of the item being sold & usually a stock image provided by the manufacturer. You will receive the product indicated by the manufacturer & model number stated in the item title and item description. |
| Q:I have not received my item - where is it? |
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| A:Please refer to the item description for average delivery & processing times to ensure that you have allowed enough time for delivery. Canada/International shipments via USPS First Class International usually arrive in about 2 weeks, but can take up to 6 weeks in extreme cases. Please contact us with further questions regarding your shipment. |
| Q:Does this item do this/that/etc? |
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| A:Generally, all information we have on an item is given in the item description. If you can't find your answer after reading the item description, you may want to try the manufacturer's website. Of course, we are happy to take any questions & will do our best to answer them. |
| Q:How do I return my JFJ repair machine? |
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| A:If you would like to take advantage of our no-cost 30-day return for this item, please contact us for a return label & instructions. However, if you prefer to just pay shipping to return the item immediately, please refer to return policy outlined in item description. |
| Q:How long does it take for delivery? |
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| A:Refer to item description for average delivery & processing times. For standard shipping within the US, average delivery time is about 3-5 business days (a little longer outside the 48 states). Standard international shipping (USPS First Class International) varies greatly & generally arrives in about 2 weeks, but can take longer. |
| Q:What is included with this item? |
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| A:Please refer to the item description, which will explain included contents. If an item condition is 'New', then you would receive an item in Retail Packaging with all accessories - just as you would if you purchased from any Retail store. |
| Q:What is your return policy? |
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| A:We have a 30-day Money-Back Guarantee in addition to our personal 90-day Warranty on all products (unless stated otherwise in the item description). Please see item description for further details. |
| Q:Do you ship to APO/FPO, PO Boxes, Puerto Rico, Guam, Virgin Islands, Alaska, & Hawaii? |
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| A:YES - please refer to charges listed available to 'United States' on all listings. Please note that there may be additional processing time to these locations. |
| Q:Do you ship internationally? |
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| A:YES - Customers outside the United & Canada, please refer to shipping charges listed available to 'Worldwide'. Please note that shipments outside the United States may require additional processing time of 3-5 business days. Please refer to item description for additional information. |
| Q:When can I expect my order to arrive? |
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| A:Please see item description for average processing & delivery times - TOTAL DELIVERY TIME is processing PLUS delivery time. Note that business days are Monday through Friday & do not include weekends or holidays. Canada/International customers please note there is generally additional processing time of 3-5 business days. |
| Q:Has my order shipped? |
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| A:A shipment confirmation e-mail will be sent to you after your order has shipped. Most orders within the UNITED STATES ship out within 1 business day, but some items may require additional processing time. INTERNATIONAL shipments generally require additional processing time of 3-5 business days. Please refer to item description for details. |
| Q:Do you combine shipping? |
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| A:Yes, we are happy to combine shipping on multiple items. To combine shipping, please e-mail us (or request invoice) after winning all items (but before making payment). We will then send you an invoice with combined shipping for you to make payment. |
| Q:Can you mark Customs Documentation as 'Gift' or lower declared value? |
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| A:NO! US and International government regulations prohibit such behavior. In addition making such requests are against eBay policy. Customs documentation WILL be marked as 'merchandise' with the value declared as amount paid for the item(s). |
| Q:Is this item New, Sealed, Authentic? |
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| A:ALL of our items are Authentic, Brand New in un-opened/sealed condition (unless stated otherwise in the item description) |
| Q:The tracking number you provided does not show any updates - what's going on? |
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| A:Numbers provided by the US Postal Service (stamps.com) are NOT full tracking numbers. United States shipments receive a delivery confirmation number, which may not show any updates until delivery. International shipments receive a customs label number which does not provide any tracking, but may be used to locate your package in customs. |
| Q:General Question about this item or your policies? |
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| A:Please fully read through our FAQs & item description. If this does not answer your question, feel free to contact us. thanks! |
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