 |
| Q:Why did my country charge me a tax (duty) on the package? |
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| A:Most countries outside the USA will charge our customers a tax (duty) if they import our products from the USA. For more help regarding the tax you were charged contact you countries customs service. We have no control over any taxes our fees your country charged you for importing goods. |
| Q:My First Class Mail international package say it is in L.A.? |
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| A:If you use First Class Mail then the tracking system will not update after the package leaves the USA. Most of the time our international shipments leave from L.A. so that will be the last scan on your tracking info. First Class Mail usually takes 10-14 but can take up to 30+ days to clear customs. |
| Q:Will you send my international package as a "Gift" so I don't have to pay taxes? |
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| A:No, I am sorry if it is not a gift we can't send it as a gift. |
| Q:Canadian Customers |
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| A:If you are sending your Ebay purchase to Canada? Please be aware that Canada Post is extremely slow at processing mail from the USA. First Class Mail will take anywhere from 10 - 14 days and up to 30 days to clear customs and arrive. |
| Q:Where is my package? |
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| A:If you are in the USA you can easily track your package using the tracking number that we provided you on Ebay. Track it at www.usps.com. If you are outside the USA see other shipping question answers for help with your package. |
| Q:It has been a couple weeks and my International package has not arrived? |
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| A:International packages take around 10–30+ days to clear your customs and arrive. Your local post office will notify you of its arrival by leaving a notice in your mailbox that your package has arrived and is ready to be picked up. If it has been a couple of weeks you should check with your local post office, sometimes they don't notify of arrival. |
| Q:My tracking number doesn't show any updates? |
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| A:If your tracking number is similar to this "LJXXXXXXXXXUS" OR "LNXXXXXXXXXUS" then your item shipped via First Class Mail International. First Class Mail international will only track while it is in the USA. Once your item leaves the USA tracking will not update further until it is delivered to you. Only premium international services (like Express |
| Q:Can I track my First Class International Package? |
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| A:First Class Mail international will only track while it is in the USA. Once your item leaves the USA tracking will not update further until it is delivered to you. Only premium international services (like Express Mail) are tracked through the international postal system. Your package via First Class Mail will arrive in 7 - 30 days from the shipmen |
| Q:What is your return policy? |
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| A:We will be happy to accept any returns within 30 days of purchase on any unopened DVDs. They must be sealed in the original packaging to receive a refund. |
| Q:Do you combine shipping? |
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| A:Yes |
| Q:When can I expect my order to arrive? |
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| A:Depends on the shipping service you choose. |
| Q:How much is the Shipping and Handling Charge? |
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| A:Shipping prices and options are located on every one of our auctions |
| Q:Do you ship internationally? |
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| A:Yes, we will ship internationally. Please be advised that international packages may have a duty (Tax) applied by your country when they are delivered to you. |
| Q:I want do buy more than one item how to I get the combined shipping rate? |
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| A:To receive the combined shipping rate just purchase all the items you are interested in and then wait to pay until we will send you a Ebay invoice with your combined total. |
| Q:When will you ship my order? |
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| A:We will ship your order within 1 - 2 business days of your cleared payment. (Mon - Fri) |
| Q:Do you stock your items? |
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| A:Yes, we stock all of our items that you find in our Ebay store. |
| Q:How long will my international package take to arrive? |
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| A:Depending on how long your package is in customs, it will take anywhere from 10 - 30+ days to arrive. |
| Q:Do I have a tracking number on my international order? |
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| A:No, unless you use a premium shipping service like Express Mail there is no tracking available on International shipments. We give you the packages customs # when we ship your order but it is not trackable. |
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