Returns
PLEASE USE EBAY RETURNS PROCESS
This will detail address and details during the return process
You must put in the following with return for replacement or refund to be processed in all cases
User id………
Item number…………..
Issue with product………..
Please read this policy completely before returning an item.
If you paid by PayPal please use the eBay returns flow to return an item. You will find full details at http://pages.ebay.co.uk/help/buy/return-item.html
When using the eBay Returns process - PLEASE ensure you fill in the Notes box with user id, item number and details of the reason for return.
Please include a note with your return with your name and eBay user ID and item number.
Your Right to Cancel
- You must advise us your intent to cancel within 7 days of the date of delivery via the 'Ask Seller a Question' link on the item listing.
- We will normally reply within 2 working days via the eBay messaging system to advise the returns process and address. Please do not return the item until you have heard from us.
- Returned items must be complete in unused condition and in the original packaging.
- A full refund of the order total will be made by the original payment method within 30 days.
- You are responsible for return shipping costs and insurance.
Faulty products
- You must advise us that you are returning your order as soon as it develops a fault via the 'Ask Seller a Question' link on the item listing
- If the fault has been reported within 7 days of receipt we may arrange to collect or replace the item. Where an item is returned after 7 days for any reason we will not refund the cost of return postage.
- Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or refurbished product. Return will be at purchasers cost.
- All replacements are subject to stock availability at the time of processing.
What is not covered:
Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.
Accidental damage, faults caused by: improper use, abnormal environmental conditions (including frost damage), overloading, insufficient maintenance, careless operation or handling of the product.
Use of the product for anything other than normal domestic purposes.
Change or modification of the product in any way.
Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
Faulty installation if applicable.
Repairs or alterations carried out by parties.
Claims, other than the right to correction of faults with the product covered by these conditions.
Slight deviations from the specification that do not affect the functionality of the product
Incorrect Orders
If you have received an incorrect product please accept our sincere apologies and let us know asap via the 'Ask Seller a Question' link on the item listing.
We will advise and resolve as soon as possible. It is important that you describe the product you have received so that we can send rectify the issue
Item Not Received
Please be aware that we do not offer refunds for items not received unless we are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office. See our Where is my item help page.
The above policies do not affect your statutory rights.
Important
Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit. You should also ensure that you include details of your name, address and user id and the eBay item number.
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