FOR DETAILS ON HOW YOUR NEXT ORDER COULD BE POSTAGE FREE OR HOW TO GET A DISCOUNT|
this offer can be found at www.sparkleandshimmer.co.uk
Please note that all our products are priced with individual postage. If you wish to combine items you must use the Shopping Basket option rather than the BUY IT NOW button (i.e. use ADD TO BASKET or ADD TO CART buttons) - eBay will then show you the total before you commit to pay.
General Terms and Conditions of Sale
Rejected/Frozen or Reclaimed Paypal Payments: Should you or paypal reverse a payment that you have made without our prior agreement, we will in the first instance contact you offering alternative payment methods. In the event that we do not receive payment from you, or you do not reply to our requests for payment, we reserve the right to instigate money claim procedures against the occupants of the delivery address where the goods were dispatched to.
Emails: Contact us via the Ask a question link on any of our sales pages for a fast and honest answer to any questions you may have.
Phone Orders and Pickups:
We operate on a MAIL ORDER ONLY basis - no collections are possible.
TTM Unit 3
North Berwick EH39 5BW
Our services are mail order only, and no callers will be entertained.
Postage rates quoted include packaging, labour and sundries.
All goods will be shipped with a detailed retail receipt, please retain this for
all goods covered by warranty as without a receipt showing the goods and suppliers address some manufacturers may not honour such warranties.
Before any returns can be accepted you must
telephone or e-mail us to obtain a returns authorisation code and returns
pack (which we will post to you) or you can download from
http://www.sparkleandshimmer.co.uk/returns-pack.pdf - thereafter, our policy is as follows:
Genuinely faulty goods will be refunded, substituted or replaced as required. Please ensure that all parts
of the product (including packaging) are present where at all possible.
Please note that we check all cosmetics prior to dispatch and do not resell
returns, therefore any claims that items appear "used" will not be entertained.
Return postage note: We will send you a freepost label to return the
item without charge when you contact us for the returns authorisation. For
some larger items we may arrange a courier to collect or request that you drop
the item at a Collect Plus return point, if there is one local to you.
If you choose to not use our freepost label when dealing with the post
office, we will not refund any expenses you incur.
Please place a completed RETURNS PACK FORM within the package with at minimum your name, address and telephone number on it, any customer reference, the returns authorisation code and the date shown on your receipt.
Refunds will not be given for products which have been damaged by misuse.
Our maximum refund will not exceed the total price paid for the goods.
We will not refund return postage if you choose not to use our freepost return
Any faulty products must be returned within a reasonable length of time after purchase.
All faulty returns using our labels will be examined and must exhibit a
genuine fault. Items returned that do not have a genuine fault or that
have been damaged in order to claim a fault will be either returned to you OR if
not faulty refunded less the Royal Mail cost of return.
NON FAULTY GOODS
As per the current UK Distance Selling regulations, intention to return Non-Faulty goods may be given at any time up to 7 days after you receive them. We will accept a return at your expense and give you a refund for the goods value when we receive the goods, which must be within 30 days of you receiving them originally.
We ask that you notify us within 14 days of receipt if you are returning an item. You have a duty to ensure that the item (including all packaging, certificates etc) is in mint condition, specifically that no parts are missing and all factory sealed bags/liners are still sealed. The goods remain your responsibility until they are received at our store, so please obtain proof of posting so that a claim may be made with the post office should they lose your package. If the product has been used rather than simply opened and examined, we will reduce the refund accordingly. We will refund on receipt of the product at our store.
Return postage on non faulty items is not refundable. We can often
assist however with a reduced cost postage service, which is usually around £3
in cost rather than the £5 to £6 you would typically pay at the post office for
ITEMS DELAYED AND LOST IN TRANSIT
Whilst we endeavour to dispatch your order promptly, delivery is provided by Royal Mail in many instances and delays do sometimes occur. Please note that as many of our packages are too large to be posted through residential letter boxes, many will be held at your local sorting office for you to collect. We therefore ask that if you feel an excessive time has passed, you check with near neighbours (post officers often deliver "next door" if they call when you are out) and your local sorting office to check if an item has been held for you.
14 Days: Due to the way the post works, the Post Office will not accept that a package has gone missing until 14 days minimum after posting. In some areas this is extended to 3 weeks, due to whether they interpret the 14 days literally or as 14 working days. During this period our hands are tied and we must simply wait, as "lost" packages are often redelivered or returned to sender during this time.
Post Office Carding: Many post men do not leave cards if you are out, they should but often do not. Either that or the cards get mixed with flyers and leaflets and are not found. The Post Office Sorting Offices will rarely confirm that they have a package waiting for you by telephone and will only normally confirm in person if you present ID with the same address - this we imagine is to protect the mail and prevent fraud.
Let Us Know: In the event that you have checked with neighbours and the sorting office, and no trace can be found of the package, please contact us and we will look into it. If it appears that the package has been lost in transit we will forward to you a document for you to sign to confirm that you have not received the package, and once we receive this back from you a duplicate order will be dispatched. If a refund, rather than a replacement, is required, we must wait until the post office have completed their investigation, after which we will credit the value of any lost goods to your card / paypal account.