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Southern Discounts

  
Southern-Discounts
ABOUT US INSTRUCTIONS COLLECTION DELIVERY WARRANTY TERMS
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Here at Southern-Discounts we pride ourselves on Customer service

We ask that you read our Terms and Conditions, as by Bidding on, or Buying any of our items, you agree to bound by them, Although this does not effect your Statutory Rights

Before Bidding or Buying
  • Please read our descriptions fully and make sure that you understand what you are buying or bidding on.
  • If you are unsure of anything or need clarification on any item please email us before bidding
  • Please note that all sales are final, and you agree to be bound by our Terms and Conditions
Communication 
  • Here at Southern-Discounts we welcome any question about our items or service
  • Please, where Possible ask any questions on items through the eBay messaging system
  • Ensure the eBay item number is included with all questions about specific items
  • We are a business and expect our staff to be treated with respect (as they will always treat you)
  • Southern-Discounts operates a Zero tolerance to abuse
  • Abusive or rude messages will be forwarded to eBay's trust and safety department and/or the authorities.
  • We reserve the right to add any member sending an abusive or rude message to our block buying list.
  • If you have any complaint about our staff or service, please email us: complaint@southern-discounts.co.uk
Description
  • It is the buyers responsibility to fully read the description before bidding or buying.
  • All sales are final and you agree to be bound by our Terms and conditions 
  • Items are described using manufacturer literature
  • We have no personal knowledge of any items
  • Items are supplied with the accessories listed in the description only, no other items will be supplied.
  • Specifications listed are for reference only and should be checked for accuracy, before purchasing
  • Where a stock image is used, this is for reference only and should in no way be taken as the actual item.
  • No connecting leads are supplied with items, other than those listed.
  • We reserve the right to change the Make/Model of any Free Gift included without notice
  • Any Free Gift has no monetary value.
  • It is the buyers responsibility to check that the item condition meets their needs
Bidding or Buying 
  • Make sure that you have enough money to cover the purchase price and any delivery charge
  • We do not enter into negotiations over the purchase price or delivery charge after the end of the auction.
  • All items must be paid for in full, no later than 4 days after the end of the auction / sale
  • We reserve the right to automatically open an eBay unpaid item case after 4 days of non payment
Payment 
  • We only accept the following forms of Payment: PayPal or Bank Transfer
  • All PayPal payments must include the specified delivery charge
  • No PayPal payments are accepted for Collection items
Collection 
  • We do not currently allow collection of auction items (unless specified in the listing)
  • No third party courier collections will be allowed under any circumstances.
  • We will however, at our discretion, offer Free Delivery on auction items if you live within 10miles of us
  • Any item listed as "Personal Collection Only" must be collected within 4 days of the end of the auction
  • Items listed as "Personal Collection Only " must be collected by the winning eBay member (id required)
  • No PayPal payments are accepted for collection items
  • Cold callers will be turned away
  • All items must be examined on collection. no claims of damage will be entertained after collection.
  • Any items uncollected after 4 days will carry a storage charge of £5 per day.
  • We reserve the right to open an eBay unpaid item case if the item remains uncollected for more than 4 days
Delivery
  • We only use the couriers specified in the delivery section at the price advertised
  • Deliveries will only be made to UK residential addresses
  • No Deliveries will be made to freight forwarding or shipping companies
  • We do not under any circumstances enter into negotiations over the delivery charge.
  • All deliveries are booked for by ourselves.
  • The time scale required for delivery is determined by the buyer at the point of payment.
  • It is the buyers responsibility to ensure someone is available to receive the delivery.
  • Any items returned to us after a second failed delivery attempt, will incur a further postage charge.
  • Any claims of courier damage must be reported to us within 24 hours of delivery
Returns
  • We operate a 14 day no quibble returns policy if you are not entirely happy
  • All returns must be packed in the same manner as originally sent.
  • Items can be returned to us within 14 days, to our nominated returns address only
  • Any returned item, damaged due to poor packing will not be refunded and returned to the customer.
  • All items must be returned in there original condition and with there original packaging and accessories 
  • Any item returned not in there original condition and without there original packaging will not be refunded
  • This refund policy shall be limited to the purchase price of the item, excluding any postage paid
  • You must inform us with 14 days, that you wish to return your item, and obtain our nominated returns address
  • We will arrange collection of your item on any working day you nominate (Mon-Fri)
  • It is the customers responsibility to ensure the item is available for collection.
  • If items are unavailable for collection, it is the buyers responsibility to pay the full cost of the failed collection
  • Southern-Discounts are not responsible for any returned items lost in transit or undelivered to us
Warranty
  • All items listed as fully working or new, are warranted for the period outline in the listing
  • This warranty or refund policy shall be limited to the purchase price of the item, excluding any postage paid.
  • For the first 90 days after purchase we will arrange collection, after which time it is the buyers responsibility
  • We will arrange collection of your item on any working day you nominate (Mon-Fri)
  • You must inform us within warranty period of any fault, no claims will be entertained after that date.
  • Items must be returned to our nominated returns address only.
  • It is the buyers responsibility to pay for the carriage of any faulty item older than 90 days
  • It is the buyers responsibility to insure returned items older than 90 days are sent by an online trackable method.
  • Any returned item damaged due to poor packing will not be refunded/ replaced and returned to the customer.
  • It is the customers responsibility to ensure the item is available for collection.
  • Any item which develops a fault will be replaced, repaired or refunded at our discretion
  • Any refund, other than covered by our returns policy, will be less the original postage paid.
  • If items are unavailable for collection, it is the buyers responsibility to pay the full cost of the failed collection
  • We reserve the right to replace with an equivalent Make/Model of equal or great specification.
  • items returned as faulty and subsequently found to be fully working will only be returned at buyers expense.
  • faults as a result of misuse, or mishandling will not be covered under any warranty.
  • Southern-Discounts are not responsible for any items lost in transit or undelivered (if arranged by the buyer)  

For a full list of our terms and conditions please email us at customer-service@southern-discounts.co.uk





We aim to dispatch all items within 1 day of payment, by CityLink. But from time to time we understand problems can happen.

If you have any problems we are here to help by calling

 0871 237 237 2
We try to proved the best customer service we can, and believe that is the sign of a good seller

Please leave us positive Feedback after receiving your item. Please don't leave us negative or neutral ratings, Without first talking to us about any problems you have, after all that is the sign of a good seller