FEEDBACK
As you may appreciate your feedback is very important to us and we are incredibly proud of the high level of positive feedback that we receive from our many satisfied customers.
We are two people who do this from home. We are not a big shop with any employees. We work incredibly hard to provide both great products and the best possible service to our customers so your feedback is very, very important to us.
Mistakes do happen very occasionally - we are only human after all! If we have made a mistake or you are not happy with your order, then please contact us and give us the opportunity to resolve the issue before you leave us neutral or negative feedback! Please rest assured we will do everything possible to make sure that your experience with us is a positive one.
Feedback is left for buyers as it is received. This helps to ensure that we have an opportunity to address any concerns you might have prior to your leaving feedback for us. Part of being a great eBay buyer is communicating with sellers!
There are also times when you may not want to publish your purchase to the world. In this case, simply do not leave feedback for us and no feedback will be left on your profile.
RETURNS
Sound as a Pound Sounds & DVDS strives to live up to its name by doing our best to ensure that all of our discs play perfectly. Even so, mistakes sometimes happen! We're proud to offer a no-hassle guarantee.
We guarantee all of our media 100%. If you receive your item and find that it is faulty or feel that the condition varies drastically from our description of it (check our rating guide before purchasing), please contact us within 7 days with your concerns and we will respond. In the event that you do not want the item, you are welcome to return it to us for a full refund.
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