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Softcare Silicone UK Outlet

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  • Frequently Asked Question S
Important note added on 14/05/2012 : please kindly note that we do ship worldwide , except to the Republic of Ireland . please do not bid or try to buy if your shipping address is in the Republic or Ireland as we do not ship to this country . Thank you Softcare Silicone Customer Care
  
Frequently Asked Questions
 Q: How long will it take to get my item if i am in the USA or Canada
  A: It normally takes 6-15 days to the USA and Canada for small items sent by the normal Royal Mail Airmail service, however, big item sent by the Royal Mail International signed-for service will normally take 10-20 days .please contact us ONLY if you have not received the item after 40 days from the date of sale .
 Q: Want to exchange my item with another size or colour, what should i do?
  A: only UK customers that did buy small items ( silicone sheets, bra case, breast enhancers, footcare products ) ,can simply send them back to our warehouse with a note requesting the exchange and include the item number and your ebay ID , we will send the other size( if same priced) or colour free of any extra post cost for one time only.
 Q: When shoudl i contact your customer service if i have not received my item?
  A: For UK Customers : 20 days For EU Customers : 30 days For USA ,Canada,Australia : 40 days For other countries : 40 days
 Q: How long will it take to get my item if i am within the UK
  A: It normally takes 2-5 days when it is sent by the Royal Mail first class Service, and upto 10 days for the Royal Mail signed-for service .however it will take more during the Holiday periods ( New year period) please ONLY contact us if you have not received the item after 20 days from the sale date .
 Q: I would like to make a silicone product and place it on the market, can you help?
  A: Yes, please Kindly send an email to info@softcaresilicone.co.uk and one of our team will contact you within 2-4 working days.
 Q: how long does it take for my question to be answered
  A: We try our best to answer any questions we receive within 1-2 working days ,however, general speaking ,we will reply within 72 hours .
 Q: Can i pay extra and get the item quicker
  A: Yes ,but only if the item is ready and our staff have extra time , but you need to email us as soon as you have won your item ,with a request and we will inform you regarding the extra payment that might be needed and if we can or not send the item immediately.