Terms of Business
Availability:
All products purchased are subject to availability. If products you order become unavailable we will notify you and, if we have received a payment for the unavailable products, we will ask if you are prepared to wait until we restock the items or if you
would prefer a refund or alternative product.
Most pictures of products show the exact model and colour that you will receive, however please note that all pictures are for illustrative purposes only and actual items may differ.
Payment:
PayPal is our preferred method of payment, however we can also accept the following methods: Cheques, Postal Orders or Direct Bank Transfer. Should you wish to pay be another method other than PayPal then please contact us so we can provide payment
details.
Shipping:
We aim to dispatch all orders within 1 working day. UK orders should be received within 1- 5 working days no matter which delivery option you choose. International orders should be received within 5 - 14 working days. All UK Orders are shipped via Royal
Mail 1st Class or 1st Class Recorded delivery.
International Orders are shipped via Royal Mail Airmail or Internationally Signed For. If you require a tracking number then please select the Internationally Signed for shipping method. Should you not received your order then please inform us within 30
working days from the shipping date. Claims for lost parcels cannot be submitted before 15 working days after dispatch for UK orders and only after 20 working days for international orders.
Returns and Refunds:
We operate a 100% satisfaction guarantee policy which means that if you are not happy with any products purchased from us, you may return them to us within 14 days of purchase for a refund or exchange provided that the products are returned to us in their original condition and carefully packaged. If you have paid p&p on your order then we reserve the right not to refund this cost to you if you return an item, but will only refund the cost of the goods to you.
Please contact us before returning items so that we can inform you of the return details you require, helping make the return being processed faster.
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