We are putting this 'holiday' message on the shop, as we will be on annual leave from Wed 18th March - Fri 3rd April 2015.
All orders that have been paid for up until 2pm today (Tues 17th), will have already been posted out and to see what Royal Mail service was used, you can check your Purchase History, which states Service and Date Dispatched.
Should you have any queries, we may have internet access, but it will be rather 'hit and miss', however we will try our best to answer queries as soon/if as possible.
Postal queries can be usually answered from your Purchase History and this info is always accurate. If it is a Delivery query, then unfortunately this is a Royal Mail issue and there is nothing we can do until our return sadly. Please always allow the RM guideline delivery dates, as next day/few days, are not guaranteed dates, just their guidelines.
We would appreciate that if you have delivery, item, service, etc.. queries, that you would be so kind as leave a message, but be mindful that we are away and will sort any issues on our return. Neutral/negative feedback is non constructive for something we cannot help with immediately and if you check our feedback, we are very helpful and understanding sellers.
We apologise for any inconvenience caused by this short closure, but please be reassured, 'normal service' will be resumed from the 4th April and watch out for many new lines of stock that will be listed from that date forward!
Jo & Andy xx
Smoggy Cat Crafts
Tel: 01566 770606 (you are more than welcome to leave pleasant messages and we will answer on our return)