TERMS AND CONDITIONS
Payment We accept Paypal payments or you can order and pay by telephone using Mastercard, Visa, Visa Electron, Switch, Connect or Delta. After processing your payment by credit card, we do not retain your details which means you will need to resubmit this information when you place a further order on this website.
Product Descriptions, Availability & Shipping Every care has been taken to ensure accuracy of description, specifications, colour and price of all products. Please be aware that all our items are made to order and may vary from those pictured due to your own specifications.
All items are offered subject to availability. The information displayed is considered as an invitation, not as a confirmed offer for sale. The contract is confirmed upon supply of goods. Prices include tax, if applicable. Postage and packing is an additional charge, for details please see the Postage and Packing details on each individual listing. We aim to dispatch all sales within 48 hours of reciept of cleared payment. ( usually we dispatch within 24hours )
SignatureFX Guarantee If you are not entirely satisfied with any item you receive, or it has been damaged in transit, please return it to us (in its original packaging and with all relevant documentation) within 14 days. Once we receive the item(s), we will issue a refund or replacement(s), whichever is requested and depending upon availability. Refunds will be issued within 7 days of receipt of the returned goods. A refund will be issued for postage paid only when the item is found to be defective or incorrectly supplied from the original order. If you fail to return goods at your expense, SignatureFX reserves the right to charge the direct costs for their recovery and may offset that amount against any refund due.
Please note that when returning an item, the parcel is your responsibility until it reaches us. We recommend that you ask your Post Office for a proof of posting (available free of charge). This guarantee does not affect your statutory rights.
If you would like further information regarding the products or delivery options, please telephone our customer services team on 07533 518612. Alternatively email signaturefx@gmail.com Please note our opening hours are Monday to Friday 9am-6pm GMT.
Privacy Policy
We respect the privacy of all our customers and website users and take great care with the information we obtain. The personal data we collect from you will be used to fulfil your order as requested. By using this website you consent to us collecting and using personal information about you in accordance with the terms set out herein. We may also use customer data and order data to undertake statistical analysis for internal use. From time to time we may contact you with information about SignatureFX merchandise or other SignatureFX activities that you might be interested in. Your personal information will not be passed on to third parties.
We take the security of all your personal information seriously. However, Internet transmissions are never completely private or secure. As this website may contain links to other websites we recommend that you check the privacy and security policies and procedures of all such other websites you visit. You understand that any message or information you send to this website may be read or intercepted by others unless there is a special notice that a particular message is encrypted.
Amendments We reserve the right to alter amend add to or remove all or any part of this Policy Statement at any time without notice and any changes to this Policy Statement or any other terms shown on our website apply with immediate effect of being published. By continuing to use this website after any changes are displayed you indicate your acceptance of those changes.
Contact Details
Email: signaturefx@gmail.com
Tel: 07533 518612
Mailing Address: 11 Watson Street, Stanley, Co Durham, DH9 0ES
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