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info@kmsdirect.co.uk
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Delivery & Returns

Postage information

Due to courier restrictions we can only dispatch items up to 30kg and up to 150cm in length at a surcharge to the below locations. If you order an item outside of these parameters and are located within any of the below postal locations your order shall be unfortunately cancelled and refunded. Any questions regarding this, please do not hesitate to contact us.

Additional postage will be applied to the following areas:
Channel Islands: GY and JE
Isle of Man: IM
Scilly Isles: TR21-TR25
Scottish Highlands & Islands: All postcodes containing KW / HS / IV / PA20+ / PH4+ / ZE / KW / FK19-21 / AB19,14,21-23,30-39,41-45,51-56 / KA27-28
Northern Ireland: BT
Isle of Wight: PO30-PO41

We also offer fantastic international postage rates, please call our dedicated support team on 01268 733888 or email info@kmsdirect.co.uk

We strive to deliver products within 2-3 days (Mon - Friday 9am - 6.00pm) after payment has been received. We use the best couriers available to us to ensure that your product is received on time and in great condition. Please ensure that someone is available to sign for the item as signatures are required.

Please note shipping via courier is always a CURBSIDE DELIVERY.This means that the item that you ordered would be delivered to the curbside and it is NOT the responsibility of the truck driver to unload or assemble your shipment.

Returns

In the unlikely event that you receive a faulty or damaged product we will collect the item and either replace the item from you or refund you in full. In some cases we may ask our customers to return the item to us but we will of course refund any extra postage costs to you.

Customers are welcome to return unwanted items to us within 14 working days as per the Distant Selling Regulations. Customers must notify us by email within 14 working days of receiving the item. Please note that customers are responsible for the return costs of unwanted items.

Please be advised that the following charges may apply if you wish to return your goods if no longer required or the wrong item ordered;

  1. Incorrect sized item purchased (no longer required) = Small Item £8.00 / Large Items £20.00.
  2. Change of address once an order has been dispatched with the courier = £5.95.
  3. Item returned by courier due to a non-delivery (Customer not at home) = Small Item £12.00 / Large Items £30.00.
  4. In the event that an item is returned by the courier as a non-delivery and the goods are still required the above charges shall be levied plus the associated administration & reshipping costs.
  5. In the case that your item is shipped on a pallet due to its weight and size the charge is £50.00.

In these circumstances these charges would be levied from your original purchase cost at the point of refund.

Please note under the Distance Selling Regulations, you have a 14 working days cooling off period to inform us of your intent to return for the above reasons for which you shall be liable for the return costs.

Postage Rate Rules