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 Shop Smoo

Shop Smoo

 Maintained by:
 Shop Smoo was established in 2006 and since then we have been helping parents, childminders and nurseries to shape our future generation with traditional toys that are not only fun to play with but educational too!
We are now closed for the Christmas and New Year period.

All emails received whilst closed will be dealt with on our return on Monday 5th January 2015

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  • Refund or Replacemen​t Policy
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General Interest
We do operate a refund or replacement policy on lost postal items but not until the Royal Mail's recommended waiting period is passed.
  • For post within the UK - Please wait 15 working days* (from next working day after posting) as Royal Mail would not consider an item as lost until 15 working days have elapsed.

  • For International post - Please wait 25 days for loss of an international item. This is to allow time for an item to be delivered overseas - it may have been held at a local delivery office in the destination country and be waiting for collection or redelivery if no one was at home to accept the item when delivery was initially attempted. Or the item may not have been delivered for some reason in which case it will be returned to the sender in the UK.

Once these waiting periods have passed we will offer you a full refund or a replacement if we still hold stock of the item.

*Working days are classed any day which is not a Sunday or a public holiday.

*To calculate your waiting period find the next working day after the date dispatched.  This is your estimated delivery date.  Find the next working day after your delivery date and this is day 1 of the waiting period.  Not including Sundays or public holidays count off 15 working days from day 1 and the working day after day 15 is the date we will open a claim with Royal Mail and dispatch either a replacement item (subject to stock) or a full refund.

For example: If an item is dispatched on 26th April the next working date would be 27th April (estimated delivery date). The next working day after delivery would be 28th April (day 1).  15 working days after 28th April would be 18th May (29th, 1st, 2nd, 8th & 15th are Sundays or bank holidays) so we would issue a replacement or refund on 19th May.