All Orders are despatched within 1 working day from the date of order. 95% of orders get dispatched within 24 hours of placement. We deliver orders to your choice of address, eg: place of work, but we do not deliver to PO Box addresses.
Standard UK delivery is made using Royal Mail tracked services. This is quoted by Royal Mail as being a 2-3 Day service, could be faster depending on postcodes.
Special Next Day Delivery is made using Royal Mail Next Day Special Delivery Service. This is quoted by Royal Mail as being a next working Day service.
If the item can be put through the letter box the postman will deliver it and it will be marked as delivered on the Royal Mail tracking system. If you are not at the delivery address to receive your parcel and the item does not fit through the letter box then the postman will leave a card telling you how you can collect it.
We delivery at All BFPO addresses but they must be registered as UK, rather than the country where you are posted. Royal Mail will then deliver the parcel to the British Forces Post Office in London. It then becomes the responsibility of the British Forces to deliver your parcel to the correct location where you are.
International deliveries are made using Royal Mail Signed-For Intl. Services, please allow 3-7 days for Europe and 7-14 days for the rest of the world. We attempt to dispatch all orders within 24 hours from when the order has been placed.
Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed. Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
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