We Offer a Straight Forward No Quibble, Hassle Free Refund Policy For All Our Customers.

As With All Ebay Traders Postage Costs Are Not Refundable. Refunds Are For The Cost Of The Item Only And Will Be Refunded Via Paypal Or Cheque Only. Please Be Aware Of This If You Are A Cheque Or Postal Order Payer As Refunds Will Be Issued By Cheque Only.

If You Wish To Return Your Item For Refund Please Email Us At shoe2boot@btconnect.com Within 14 Days Of Receiving Your Item Quoting Your User ID Name And Item Number.

Please Return The Item To Us At  I.J.Leisurewear, 1 The Parade, East Wittering, West Sussex, PO20 8BN, Please Ensure That You Put A Note In Stating Your User ID Name And Reason For Return. Returned Items With No Details Will Not Be Processed And No Refund Can Be Issued For The Item.

For Size Exchanges Please Email Us With The New Size That You Require And We Will Check Stock Availability For You And Advise You Of Any Extra Postage Cost That Is Required To Resend The New Size Back Out To You.
In This Instance We Find That The Quickest And Easiest Option Is To Enclose The Cost Of Return Postage Into The Shoebox That You Are Returning To Us.

Your Item Will Be Thoroughly Checked Before Dispatch But If We Have Sent The Wrong Item Or Size To You A Full Refund Will Be Offered Including Re Imbursement Of The Return Postage Costs As We Would Never Expect A Customer To Be Out Of Pocket Over Something That Is Our Mistake.

Genuinely Faulty Goods Will Be Replaced Or Money Refunded, However We Must Be Advised Of Any Faulty Goods Upon Receipt Upon Receipt Of The Item Within 24 Hours. It Is The Customer's Responsibility To Pay For The Item To Be Shipped Back To Us. If The Item Is Found To Be Faulty We Will Also Refund The Postage Cost.