Shoe World UK

TERMS AND CONDITIONS OF SALE

(Please read)

• POSTAGE: Most of our items are sent 1st class and are normally posted out within 2 working days once payment has cleared this is Monday to Friday but not bank and public holidays. We always acquire proof of postage for each item that is dispatched so we can not accept responsibility for any item that is lost or delayed by ROYAL MAIL because this is out of our control and we don't work for them. We would always advise using recorded delivery option so you can track your item. In the unlikely event of a lost item we will either refund or resend any item after the 15th working day has passed and then pursue a claim on your behalf with Royal Mail unlike many other sellers that insist you are liable for pursuing the claim youself. Your item will be checked before they are dispatched and sent in a sealed wrapping to the address that you have given to us via Ebay. All combined orders over 1kg will be sent via standard parcels. 
• PAYMENT: Payment must be made within 3 days of sale ending. All cheques or postal orders must be left blank. If paying by cheque allow 7 days to clear. E-Cheques can take up to 10 days to clear. Orders from outside the UK must be paid by Paypal.
• RETURNS: We accept returns as long as they are returned within 7 days of receipt. You must email us first and return the item in a resellable condition with all the tags and box intact. You the customer must pay all postage costs for the item to be returned and we only refund the original item price, not the postage. You must send items back via tracked mail in case they get lost or delayed. All items are checked twice before dispatch. All returns have to go through Ebay's return claim procedure. 
• EXCHANGES: For an exchange, return as above then go to our ebay shop and buy the item you want instead.
• INTERNATIONAL SALES: All international sales are to be paid via paypal only and we can not be held responsible for any custom charges that may arise from your country.
• NON PAYMENT: All non payers will be reported to ebay, this is so we can claim are fees back from Ebay. If you change your mind you will have to go through an unpaid item claim for the same reasons. 
• SIZING: We cannot guarantee that all manufacturers make shoes to a "standard sizing". The size we state is the size stated on the item or box. If unsure please email us for measurements. If items come with flashing lights we can not guarantee how long they will last.
• PLEASE NOTE: We are unable to accept any returns on items that have been damaged as a result of anyone wearing them after 7 days from date of delivery.
• AUCTION SALES: There is no refunds on any auction sale, this complys with ebay, paypal & distance selling rules.

If you have any questions please contact us and we will do our best to help you.

THANKS FOR LOOKING