Customer Services

Tel: 00 44 (0) 1625 426381
Fax: 00 44 (0) 1625 426381
Email: shadetraders@ntlworld.com

Please read through our terms of sale...

ABOUT OUR PRODUCTS Our orders are processed on-line. As UK registered company we sell only genuine products to which all the normal warranties and guarantees apply. Scratched lenses and accidental damage are not normally covered by our warranty. We only sell brands we consider to be the strongest, and at the forefront of eyewear design. Not all models within those brands feature on the site but all current models are available on request.

TRANSACTION CURRENCY All transactions are carried out in Sterling Pounds (GBP). All our prices are fully inclusive of VAT (sales tax). There will be no additions to the advertised price of our products for VAT or other taxes. The price you see is the price you pay.

SECURITY This site uses a SSL server system for taking online credit card information. All payment information is transmitted in secure mode and is encrypted using the highest levels of online security encryption available. When your order has been placed, you will receive an online receipt stating your transaction ID as well as an email from shadetraders to confirm the payment has been successful. No information that we receive from our customers is passed on at all, without exception. All credit card details are deleted once the first transaction is completed. You may be asked for your credit card details again if a refund is necessary.

WARRANTY All products sold by us are guaranteed according individual manufacturer guidelines against faulty workmanship subject to fair wear and tear. Accidental damage is not covered.

Please contact is if you have an issue, we will do our best to help you resolve it as quickly as possible.

RIGHT TO CANCEL
In accordance with Distance Selling Regulations (2000) and Consumer Protection (Distance Selling)(Amendment) Regulations 2005, you may cancel your order at any time without reason. If you have not taken delivery a full refund will be made. Please allow up to 7 working days for the credit to arrive back onto your card.

Should you wish to cancel your order once you have received your goods and receive a refund, you must confirm this in writing (includes email) within 7 working days of receipt.

If goods have already been despatched and you have taken delivery you should return the item to us at the following address: Returns Dept. Shadetraders.com, 22 Freshfield Drive, Tytherington, Macclesfield, Cheshire SK10 2TU.

The item(s) must be returned to us unused and in new condition with all guarantees and warranty paperwork intact. We will not consider a refund unless the item/s are returned to us as shipped to you. Please do not remove the security label attached to the Eyewear unless you intend to keep the goods. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you use an insured method of postage (Royal Mail Special Delivery). If goods are returned after the seven working day period we will only issue a credit note or exchange up to 30 days from receipt. Refunds for returned goods will take up to seven working days to reach your account from your notification.

This does not affect your statutory rights as a consumer.

RETURNS
Return your purchase for any reason so long as; we receive it back in 'as new' condition with all original packaging.

Please notify our customer services to get authorisation and return to us with-in a 7 working day period for a refund. After 7 days and up to 30 days we will accept an exchange or credit note. We strongly suggest you use an insured delivery service (Royal Mail Special Delivery) as it is your responsibility until we receive the item back in perfect condition. We will reimburse the shipping cost for incorrectly shipped or faulty items. For any other returns the shipping costs will not be refunded. Refunds for returned goods will take up to seven working days to reach your account.

DELIVERY
Once payment details are verified and accepted, orders are processed immediately.

All items that we are holding in stock will be despatched the following day, if we do not have the item in stock it is ordered from our suppliers and under normal circumstances will be delivered to the customer with-in 7 to 10 working days.

We have a large selection of sunglass on our site and because the styles are always changing we do not hold them all in stock. If our supplier has them in stock the order will be sent to you within a 7 to 10 working day timescale, this is the case for 90% of orders. Please note that orders made just before Bank Holidays may appear to take longer as theses are not working days.

Virtually all Italian eyewear is sent from Italy and may take up to five working days so generally most orders are delivered within a seven working day period.

Email notification will occur with-in twenty four hours for any orders that have a delivery date of longer than the specified 7 to 10 day time frame with the opportunity to cancel with a 100% refund if the delivery time is too long.

To request a tracking number for your item please send and email to shadetraders@ntlworld.com, we will supply the tracking information as soon as a number has been assigned to your item.

All orders are despatched Royal Mail domestic or International 'signed for' depending on you location. A signature is required, if no one is available a card will be left and the item can be collected at the nearest Post Office sorting office.

Delivery within the EEC does not require us to fill in customs declaration and should not incur any further charges.

Please be aware you may be liable for your own countries local taxes.

Remittance Terms
All payments are processed at time of order.
Credit card on our site (cheque, postal order, bank transfer or cash via special delivery please contact Customer services 00 44 (0) 1625 426381)