What'
s your returns policy?
We hope you LOVE your new shoes! However, if it turns out that they're not suitable for whatever reason, you can return them to us within 30 days for a full refund. We just ask that you return them in the same condition you received them in, and in their original packaging. We recommend you use a Recorded or Special Delivery service to send the parcel in case you need to track it with the courier. If you've lost your returns form, then please include a covering letter with your name and address, your order number, the reason for returning the item.
Please send them back to:
Schuh eBay
1 Neilson Square
Deans Industrial Estate
Livingston
EH54 8RQ
SCOTLAND
If the item is faulty or incorrectly despatched, we will be able to offer a refund for the product and your postage costs. If you believe you have been sent the incorrect item, please double check the full details of the listing, including the UK size before returning the item to us. We are only able to reimburse postage costs or delivery charges where the item is faulty or if we've sent the wrong thing. We're really sorry, but we are unable to take back used goods which are unsuitable or don't fit. This is in addition to, and does not affect, your consumer rights.
Please note that all items won on Schuh eBay can only be returned to the above address. These items cannot be returned to any of our High Street Stores.
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Where do you ship, how much does it cost & who do you ship with?
We use a secure courier service to make sure your shoes reach you safe and sound. A signature is normally required on delivery, so you can order with confidence. The details of the countries we deliver to, the cost and the delivery timescale are below
UK Deliveries
Your item will be delivered with the most appropriate courier for your delivery location.
Delivery to UK MAINLAND via Parcel Force, UPS or Yodel
Delivery to NORTHERN IRELAND via City Air Express
Delivery to REPUBLIC OF IRELAND via City Air Express & UPS
Shipping to the UK and Northern Ireland is between 3-5 working days
Shipping to the Republic of Ireland is between 5-7 working days
| UK & Ireland |
DELIVERY COST |
COST PER ADDITIONAL ITEM |
   |
4.99 |
FREE (Max 9 Pairs)* |
* You can order up to ten pairs within a four-day period to be delivered to the UK or Ireland and you can combine the shipping so that you only pay one amount of postage. The last item must be won within 4 days of winning the first item. All items must then be paid for at the same time, this being within 4 days of winning the first item. Click HERE for more info on Combined Shipping.
Delivery to INTERNATIONAL COUNTRIES via UPS
Shipping to International countries is between 5-7 working days
| International* |
DELIVERY COST |
COST PER ADDITIONAL ITEM |
 |
15.00 |
7.50 (Max 9 Pairs) |
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
* Import duty, custom charges and delivery surcharges may apply to your delivery country. The courier will contact you directly prior to delivery if charges apply to your order. Check with your local or national Tax or Customs office for further details.
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What does 'ship with other' mean on your listings?
To ensure you’re shoes arrive as quickly as possible, the courier we use to deliver your item is dependant on where you'sre having it delivered to! Therefore, we may use Parcelforce, UPS or Yodel to deliver to Mainland UK, City Air Express to deliver to Northern Ireland and Republic of Ireland, and UPS to deliver internationally. Please see our Delivery Info for full details.
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I can't find my country listed for delivery
From schuh on eBay, we deliver to the UK & ROI, countries within the EU and some countries outside of the EU too. See our Delivery FAQ for a full list of the countries we deliver to and shipping costs. We're really sorry if your country isn't listed in our FAQ's. Due to licensing restrictions with the brands we sell we're unable to offer delivery of orders to countries not listed in our Delivery FAQ. We're really sorry for any disappointment that this may cause.
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Why don't you deliver to my country?
Due to licensing restrictions with the brands we sell we're unable to offer delivery of orders to some countries. We're really sorry for any disappointment that this may cause. From Branch309 on eBay, we deliver to the UK & ROI, countries within the EU and some countries outside of the EU too. See our Delivery FAQ for a full list of the countries we deliver to and shipping costs.
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How Will I know when my Order has been Despatched?
As soon as your order has been despatched, we'll send you an email to let you know. We'll send you further tracking emails so you know when to expect your order. Some email accounts will Junk any emails that are sent from addresses that are not recognised, so make sure you add eBay@schuh.co.uk to your address book so that we can get in touch with you!
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What Size Should I Order?
We stock LOTS of different brands and - just like clothing - they sometimes vary in their sizing. We stock footwear from all over the world but all of our shoes are listed in UK sizes. To check the UK size against US and EU sizing, check our Adult Size Conversion Chart or our Kids Size Conversion Chart for guidance. You can also check out our Kids Fitting Video. We're sorry, but we're unable to give measurements in centimetres. If you receive the shoes and they're not an ideal fit, don't worry! You can return them unused to us and get your money back. Click here for info on how to return the shoes to us.
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What methods of payment do you accept?
PayPal is the quickest, easiest and most secure way to pay. As soon as you win your auction, we will email you with all of the details of the item(s) you have won. We're sorry, but we're unable to accept cheque, postal order, credit card, bank transfer or take payment details over the phone.
All payments must be made through our secure checkout within FOUR days of winning your item.
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Will I have to pay duty or custom charges?
Import duty, custom charges and delivery surcharges may apply for your delivery country. The courier will contact you directly prior to delivery if charges apply to your order. Check with your local or national Tax or Customs office for further details. We're really sorry, but as we receive payment from you for your item, we're unable to mark the package as a Gift.
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Where's my order?
Once your order has been despatched, we'll email you a tracking number so that you can track the item with the courier. Some email accounts will Junk any emails that are sent from addresses that are not recognised, so make sure you add eBay@schuh.co.uk to your address book so that we can get in touch with you! If you don't receive your tracking number within 48 hours of making a full payment through the checkout, please get in touch with us by clicking HERE and we'll be happy to track the order for you.
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How many pairs of shoes can I order?
How many do you want?! There's no limit on the number of pairs you can buy in any one transaction. If we've got them, you can have them! And whats more, customers having their orders delivered to the UK or Ireland can order up to TEN PAIRS in any one transaction, and we'll combine the shipping so that you only pay ONE postage charge of 4.99. For more information on Combined Shipping click here
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How does combined shipping work?
If you order up to ten pairs within a four-day period to be delivered to the UK or Ireland, you can combine the shipping so that you only pay one amount of postage. The last item must be won within 4 days of winning the first item. All items must then be paid for at the same time, this being within 4 days of winning the first item. You will be sent an email with a link to the checkout after winning each item, so only click on the final checkout link to make sure you're combining the shipping on all of your items.
Please note that eBay doesn't automatically combine cross listing postage. As this is the case, our systems are busy working behind the scenes to combine your postage, this can take between 5-10 minutes. Simply log into your eBay account, prior to payment, and go to 'Won' items after the 5-10 minutes and the shipping will have combined and corrected.
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Do you have the shoes I like in a different size/colour?
Everything we have available is on our website. If you cant find it by checking the BRANDS section, or by using Search, then unfortunately, this will mean we don't have it! Sorry! The good news is we get new styles & brands all the time. Hoorah! So sign up for our newsletter by clicking HERE and be the first to get your hands on our new styles!
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The auction hasn't ended yet. Can I buy them now or make an offer?
If an item is in an auction, we're unable to end it before its due to finish. If you want to make an offer, simply bid on the item you like! If you're lucky, yours will be the winning bid! If you're in a hurry and you know how much you want to spend, check out our Buy It Now listings by clicking HERE
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Why is this shoe only available to order within the UK and Ireland?
Unfortunately, some of our items become damaged while on display in our stores. Therefore we list them as Imperfect or Damaged stock. Although we state the exact damage in the listing and show photos of the imperfections, it is sometimes the case that customers are unhappy with the condition of the shoes when they receive them. The customer has to pay for the item to be posted back to us and we are unable to refund their original postage costs. To avoid customer disappointment, the sale of Damaged & Imperfect items is limited to despatch to the UK & Ireland as the postage costs are less than to our International customers.
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Why Can't I bid on this Item?
We can only send items listed as IMPERFECT/DAMAGED to the UK & ROI. We're really sorry, but if you don't live in the UK/ROI, then you wont be able to bid on DAMAGED/IMPERFECT items.
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What materials are the shoes made of?
Each of our listings will state whether the upper materials are Leather, Suede, Nubuck, Fabric or Synthetic. Leather, Suede & Nubuck are natural materials and can be either Cow or Pig hide.
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Can you give me the measurements of the footwear?
All of our stock that is currently on eBay is kept in storage until the listing has ended. As this is the case, we're unable to provide footwear measurements. However, if you're unsure of the UK size you require, you can check our size conversion chart here.
The good news is that, if you find that the footwear is unsuitable, you have 30 days to return it to us, unused and in its original condition, for a refund. Please note that we will not be able to refund your postage costs unless the shoes are faulty or mis-described.
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Can I amend my delivery address once I have paid for my item?
Once all items have been paid for and cleared through the PayPal security system, we are unable to make any changes to the address that has been selected for shipping. It’s always best to double check the address you have selected for shipping prior to paying for the item through PayPal. Please note that no exceptions can be made to this for security reasons.
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