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Customer Service FAQ's @ Schuhstore

Customer Service Hours

We aim to answer all questions between Monday and Friday from 9am to 5pm.
If you have questions that are not answered below please, click here to contact schuhstore.

Common customer FAQ's

Do you ship outside the UK and what does it cost?
Do you do these shoes in another size?
Can I buy this item now?
Where are my shoes?
What methods of payment do you take?
What is your refunds policy?
How long does delivery take?


Do you ship outside the UK and what does it cost?
Yes we ship outside the UK. Below details the shipping costs to the UK and the EU.

Delivery of your winning auction will be within 3 working days (UK) or 7 working days (rest of world) of us receiving payment excluding weekend auctions or bank holidays.

Winning auctions paid by postal orders or cheque will be dispatched as soon as payment has been received and cleared. You will be kept up to date regarding your order via e-mail

UK/IRELAND DELIVERY COSTS
Get up to 10 items delivered for £4.99 UK Only

Ireland and EU orders will be delivered UPS Standard and will be with you within 7 working days.


WORLDWIDE SHIPPING COSTS - EU REGIONS*
IF YOU WANT COMBINED SHIPPING, DO NOT PAY FOR ANY ITEMS UNTIL ALL YOUR AUCTIONS
HAVE FINISHED

COUNTRY COST ADDITIONAL ITEMS COST PER ITEM REGION
Austria £12.00 £6 EU
Belgium £12.00 £6 EU
Bulgaria £12.00 £6 EU
Cyprus £12.00 £6 EU
Czech Republic £12.00 £6 EU
Denmark £12.00 £6 EU
Estonia £12.00 £6 EU
Finland £12.00 £6 EU
France £12.00 £6 EU
Germany £12.00 £6 EU
Greece £12.00 £6 EU
Hungary £12.00 £6 EU
Italy £12.00 £6 EU
Latvia £12.00 £6 EU
Lithuania £12.00 £6 EU
Luxembourg £12.00 £6 EU
Malta £12.00 £6 EU
Netherlands £12.00 £6 EU
Poland £12.00 £6 EU
Portugal £12.00 £6 EU
Romania £12.00 £6 EU
Slovakia £12.00 £6 EU
Slovenia £12.00 £6 EU
Spain £12.00 £6 EU
Sweden £12.00 £6 EU


WORLDWIDE SHIPPING COSTS - NON EU REGIONS*
IF YOU WANT COMBINED SHIPPING, DO NOT PAY FOR ANY ITEMS UNTIL ALL YOUR AUCTIONS
HAVE FINISHED

COUNTRY COST ADDITIONAL ITEMS COST PER ITEM REGION
Albania £18.00 £9 NON EU
Algeria £18.00 £9 NON EU
Andorra £18.00 £9 NON EU
Anguilla £18.00 £9 NON EU
Antigue & Barbuda £18.00 £9 NON EU
Argentina £18.00 £9 NON EU
Aruba £18.00 £9 NON EU
Australia £18.00 £9 NON EU
Barbados £18.00 £9 NON EU
Bermuda £18.00 £9 NON EU
Bolivia £18.00 £9 NON EU
Bosnia & Herzegovina £18.00 £9 NON EU
Brazil £18.00 £9 NON EU
British Virgin Islands £18.00 £9 NON EU
Canada £18.00 £9 NON EU
Cape Verde £18.00 £9 NON EU
Cayman Islands £18.00 £9 NON EU
China £18.00 £9 NON EU
Costa Rica £18.00 £9 NON EU
Croatia £18.00 £9 NON EU
Dominican Republic £18.00 £9 NON EU
Ecuador £18.00 £9 NON EU
Egypt £18.00 £9 NON EU
El Salvador £18.00 £9 NON EU
Faroe Islands £18.00 £9 NON EU
Fiji £18.00 £9 NON EU
Gibraltar £18.00 £9 NON EU
Greenland £18.00 £9 NON EU
Grenada £18.00 £9 NON EU
Guam £18.00 £9 NON EU
Guyana £18.00 £9 NON EU
Honduras £18.00 £9 NON EU
Hong Kong £18.00 £9 NON EU
Iceland £18.00 £9 NON EU
India £18.00 £9 NON EU
Indonesia £18.00 £9 NON EU
Iraq £18.00 £9 NON EU
Jamaica £18.00 £9 NON EU
Japan £18.00 £9 NON EU
Korea (south) (KR) £18.00 £9 NON EU
Kuwait £18.00 £9 NON EU
Malaysia £18.00 £9 NON EU
Maldieves £18.00 £9 NON EU
Mauritius £18.00 £9 NON EU
Mexico £18.00 £9 NON EU
Moldova £18.00 £9 NON EU
Monaco £18.00 £9 NON EU
Montserrat £18.00 £9 NON EU
Nepal £18.00 £9 NON EU
New Zeland £18.00 £9 NON EU
Norway £18.00 £9 NON EU
Pakistan £18.00 £9 NON EU
Panama £18.00 £9 NON EU
Pappa New Guinea £18.00 £9 NON EU
Paraguay £18.00 £9 NON EU
Peru £18.00 £9 NON EU
Philippines £18.00 £9 NON EU
Peurto Rico £18.00 £9 NON EU
Qatar £18.00 £9 NON EU
Republic of Macedonia £18.00 £9 NON EU
Saint Kitts and Nevis £18.00 £9 NON EU
Saint Lucia £18.00 £9 NON EU
San Marino £18.00 £9 NON EU
Saudi Arabia £18.00 £9 NON EU
Serbia & Montenegro £18.00 £9 NON EU
Seychelles £18.00 £9 NON EU
Singapore £18.00 £9 NON EU
South Africa £18.00 £9 NON EU
Sri Lanka £18.00 £9 NON EU
Switzerland £18.00 £9 NON EU
Taiwan £18.00 £9 NON EU
Thailand £18.00 £9 NON EU
Tonga £18.00 £9 NON EU
Trinidad & Tobago £18.00 £9 NON EU
Tunisia £18.00 £9 NON EU
Turkey £18.00 £9 NON EU
Turks & Caicos Islands £18.00 £9 NON EU
Ukraine £18.00 £9 NON EU
United Arab Emirates £18.00 £9 NON EU
United Stated £18.00 £9 NON EU
Uraguay £18.00 £9 NON EU
Vatican City State £18.00 £9 NON EU
Venezuela £18.00 £9 NON EU
Vietnam £18.00 £9 NON EU


*Please note that there will be additional surcharges applied for EU/NON EU WORLDWIDE Deliveries.


Do you do these in another size?
Click here to visit our store. if you can't find the item please check back later, we list 100's of shoes every week.

Can I buy this item now?
Sorry, we don't end auctions early, there may be some buy it now items available, just click here to view them

Where are my shoes?
If after paying, you have not received your item within 3 working days please contact us using the ask a seller a question and we will sort it out.

What methods of payments do you take?
After winning an auction you can checkout through our secure online checkout.

Please ensure that you perform all steps when checking out to avoid delaying shipping of your order. When checking out please ensure you complete the 5 checkout steps

Please ensure that step 5 is fully complete and that you press the 'Place Order and Complete Checkout tab' otherwise we are unable to ship your item until you have done so.

Payment options
You have a choice to pay with PayPal, postal order or cheque. If sending a cheque or postal order, please be sure to write your item number and address on the reverse. Please ensure we receive payments within 5 days once checkout is complete.

You will be sent checkout details after the auction finishes.

After checkout is complete, PayPal payments are preferred, however we also accept postal orders or cheque's, these can be sent to:

Schuhstore-eBay, Schuh LTD, 1 Neilson Square, Deans Industrial Estate, Livingston, EH54 8RQ, Scotland, United Kingdom

Cheque's are payable to Schuh LTD

We accept all Major Credit and Debit cards as well as paypal 

payments

What is your returns policy?
We have an unconditional return policy on all unworn, items purchased. Please can you ensure returns come with their original box. Once we have received the item back, we will refund the full purchase price. Unfortunately no delivery charges are refunded unless the goods are faulty or were listed incorrectly by us .Please return goods to the address above.

How long does delivery take?
We aim to deliver within 3 working days of receiving payment


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