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We post all orders within 24 hours Monday to Friday. We also post world-wide.
For your peace of mind we offer a REFUND OR EXCHANGE 14 DAY RETURN POLICY
We will REFUND OR EXCHANGE provided they are returned complete, unused, undamaged and in their original packaging , in new condition, with any appropriate tags intact.
Within 14 days of receiving your order :-
REFUNDS : please request a return via the Ebay resolution centre – Please go to the item in your Ebay and use the “Return An Item” button . Refund is based on item cost only. Postage costs are non-refundable
EXCHANGES : please send the item back to us with a letter asking for the item you wish to have in exchange . We ask for a contribution of £2.00 to cover the postage cost to send the exchanged item back to you.
Please note : We cannot guarantee your requested exchange item will be in stock. To receive a replacement quickly we advise you to purchase the item you need from our shop and return the original item back for a refund. If the requested exchange item is out of stock we will automatically process a refund.
POSTAGE ADVICE : Returns are the responsibility of the customer, so we recommend all goods are returned via traceable means i.e recorded delivery . If you requested an item to to be sent to you via an express delivery service (e.g special delivery , royal mail tracked or courier) we are unable to refund the express service delivery charge . Postage costs are non-refundable
Agreement: By ordering from us (superstar clothing and lingerie) via our Ebay shop you are acknowledging that you understand and agree to these terms and conditions.
Thankyou for reading our return policy.
We aim to process refunds and exchanges within 7 working days from the day the item is received by us.
UK RETURNS ADDRESS :
Superstar , PO Box 423 , Paignton , TQ4 9BD
or
UK AND OVERSEAS CUSTOMERS:-
Superstar , Meadow View , 5 Trelissick Close , Paignton , TQ3 3FN , United Kingdom
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