I take great pride in my reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, please let me know immediately.
Postage is by Royal Mail 1st Class post or Royal Mail Airmail for International Buyers & INCLUDES FREE INSURANCE COVER and normally items are sent immediately / next day once payment made, and I always obtain proof of posting receipts.
In the rare event that an item is lost or damaged in the post I provide FREE POSTAL INSURANCE COVER so just contact me & I will sort things out for you. Please note in the event of an item being lost in the post, Royal Mail only class items as officially lost after 15 days which is when we can proceed. For lost items we NEVER do refunds and ALWAYS send a replacement item to prevent fraudulent claims & to comply with our postal Insurance company's rules.
Lingerie Item Returns
We are pleased to offer a 100% guarantee that if you are dissatisfied in any way with the products you have ordered, we will exchange them, or provide a refund if faulty. The goods should be returned unworn, with all labels & manufacturer packaging intact & all garments should be in a proper resalable condition and are required to be returned within 28 days of receipt once return authorization has been obtained from me..
Items can be returned to the following address :
PO BOX 2152,
LEIGH ON SEA,
Please print off & enclose a copy of the eBay sales invoice that was originally issued via eBay email. Without this sales invoice no refund will be given as we need to know who to refund etc. Please note we do not refund the cost of return postage which will need to be paid for by you, we refund the item purchase cost & please remember to obtain proof of postage from your Post Office.
Please note there are restrictions on the return of some intimate garments under UK LAW for reasons of hygiene, so we are unable to offer a refund or exchange on the following products, if found to be unsuitable:
Knickers & Panties Sets
Any Item with a crotch
Hand Made Suspender Belts as these are made to order.
We will of course exchange the item in the event of a defect in material, manufacturing, or quality if the product is unworn & returned complete with all manufacturer packaging intact.
Due to the nature of hosiery products, we cannot accept returns of hosiery that have been tried on, as they stretch out to conform to your shape.
I will issue a full refund excluding p&p for eligible items returned for reasons such as wrong size/colour purchased etc or you can choose an exchange item.
I guarantee customer satisfaction with all my wonderful lingerie & hosiery items. If you are not satisfied with your purchase, please let me know immediately & I will do everything within reason to make it right for you.
As a final point please note the p&p / handling charge is not just the cost of the stamp but includes shipping & importing items from abroad, Customs & Import duty, VAT, INSURANCE, packaging, time, petrol and various other related costs etc etc.