• Money-back Guarantee
  When you recieve your item, if you believe the condition of your item is not 'as described' by us in the listing, please contact us at the earliest opportunity (and no later than within 72 hours of receiving your item). Upon prompt return of the item, assuming the claim is accurate and reasonable and providing the item has not been used by yourself, we will either carry out a repair at no charge or, if that's not feasible, we will give a full refund of item cost and delivery charges plus return postage costs. We will always do everything possible to resolve any problem to your satisfaction.
  
  Returns Policy
  We operate two forms of returns policy, depending on which eBay format the item is sold through.
  
  Buy-It-Now items (sometimes also referred to as Fixed Price or Shop Inventory) can be returned to us unused within 14 days from receipt of the item.
  
  Let us know within 7 days from receipt of the item if you wish to return the item to us. We will provide you with an authorisation code and full instructions for returning your item. Then return the item to us promptly to ensure that it arrives with us within a further 7 days. We recommend you use a guaranteed delivery service, such as Royal Mail Special Delivery, as we cannot be held responsible for items lost or damaged in the post. Return postage costs are not refundable.
  
  Items sold through eBay Auction format are non-refundable. We may, at our discretion, offer an exchange or credit note upon prompt return of the item, providing it has not been used.
  
  Before Buying
  Please feel free to ask us any questions via email or phone. If you are new to eBay and need advice, just get in touch, we'll be pleased to help.
  
  Sizing
  The size that we show in our item titles is the 'size to fit the wearer'. For example, if your chest measures 38 inches, and you are of average height, an item listed as '38R" (R = Regular) will normally fit you. When estimating the 'size to fit' we take into account the garment cut & how it is meant to be worn. We recommend that you also check the approximate actual measurements shown in the listing for each garment, against a garment that you already own.
  
  Need help? Check out our Measuring Guide
  
  Colour
  Monitors can vary, so on occasion there may be slight variation in colour from that on the screen.
  
  Condition
  Please remember that most of our items are between 30 and 60 years old, so minor flaws are the norm. That said, we only sell items we'd be pleased to own ourselves ( it's not easy to see them leave!). We clearly describe any significant flaws, in the 'condition' section of each item listing. We offer a no-quibble money-back guarantee, so it's in our interest to be accurate and up-front. Although all items are thoroughly steam cleaned prior to being offered for sale, we do not recommend vintage clothing for allergy sufferers.
  
  When describing the condition of an item, we use this naming system:
  
  Mint: An item is as perfect and pristine as when it was originally made and shows no sign of wear (mint condition is rare for vintage clothing).
• Immaculate: An item shows only the slightest signs of wear.
• Excellent: An item shows typical signs of wear due to occasional use and has no obvious flaws.
• Very good: An item is considered wearable but has some obvious flaws (e.g.staining or soiling, or loose stitching to lining). Flaws are repairable, so item can be returned to excellent condition.
• Good: An item is wearable but cannot be returned to excellent condition even if repairs are made.

Bidding / Buying
We do not accept private cancellations of bids or buy-it-now purchases. Please feel free to ask us any questions via email or phone, before bidding / buying.

Paying For Your Item
We accept Paypal, and we now also accept debit / credit cards by phone (0191 3737664 1000-1600 mon-fri). We require payment within 4 days of the auction ending. If you have a problem, please contact us as early as possible. If we haven't heard from you within 7 days, we reserve the right to relist / resell the item.

Receiving Your Item
We will email you a dispatch confirmation when we post your item. We normally post 5 days a week Monday - Friday and postie collects from us at 1300 each day. If you pay us before 1200, your item will normally be sent same day. Within the UK, Special Delivery is guaranteed by 1300 or 0900 (extra charge) next working day. Airmail to Europe and North America usually takes approx. 3-5 working days. Worldwide Airmail usually takes approx. 7-10 working days.

Remember, all the delivery times stated above are 'from date of posting' and that delivery times for Recorded Mail & Standard Parcels are for guidance only, e.g. 90% of 1st Class Recorded Mail arrives within 2 working days - but it is not guaranteed (and only considered 'lost' after 14 days from posting). If you need your item for a certain day, please select Special Delivery for guaranteed delivery by 1300 next working day after posting.

If your item hasn't arrived when you expected, in the first instance you should contact your local post office to see if it's there. Please note that if your item is returned to us because you haven't been able to collect it we will have to charge you to cover the cost of re-posting. For UK orders the amount charged will be £6 inclusive of packaging and handling. For Overseas items the amount charged will be the actual postage cost plus £3 for packaging and handling.

Postal losses are very rare, but in any event you will not be out of pocket.  For items that are sent by trackable delivery services (Recorded Mail, Special Delivery, International Signed for / Airsure, Courier) we can issue a instant refund after 14 working days for items sent within the UK, or after 28 working days for items sent overseas. For items sent by non-trackable services (Non-Recorded UK Mail, UK Standard Parcels, Airmail Small Packets) we will submit a claim to the carrier and issue a refund to you once they confirm the loss.

Feedback
We leave positive feedback for you as soon as we receive your payment. Your feedback is always appreciated but, please, if you are not satisfied in any way with your item or our service, get in touch with us and we'll put it right for you.

Prices
The prices payable for the items that you order are clearly set out in the item listing. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated.

Acceptance
There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason.

Law and Jurisdiction
These Terms and Conditions will be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

Frequently Asked Questions