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How to track your package
After receiving your payment, we will deliver your package by DHL Global Mail (NOT DHL Express) within 1-2 business day. DHL Global Mail officer will inform us the tracking number within 1-2 business days after the delivery date. Then we will enter it into Paypal system that will automatically send an e-mail to you. Please note that this e-mail may be in your junk/spam folder. If you don't receive an email informing the tracking number within 3 business days after your payment, please contact us.
There will be 5 kinds of tracking numbers.
1. The tracking no. end with 'de' (e.g. rf596945799de)
The delivery route will be Thailand -> Germany -> Destination.
For tracking the status of the package, please go to DHL website as the link below.
http://www.dhl.com/en/mail/mail_essentials/track_trace.html
[Registered Items: Letter Status --> Single Enquiry --> Search criterion (enter your tracking#) --> Posting/dispatch date (enter delivery date) --> Run inquiry]
2. The tracking no. end with 'hk' (e.g. ra901714025hk)
The delivery route will be Thailand -> Hong Kong -> Destination.
You can track your item online at the following website (Hongkong Post website).
http://www.hongkongpost.com/eng/tracking/index.htm
The Hongkong Post has the ability to connect to the mail tracking website for many destination countries. Anyway, for destinations not on the list, tracking information is only available up to departure from Hong Kong.
3. The tracking no. end with 'tw' (e.g. rr015782799tw)
The delivery route will be Thailand -> Taiwan -> Destination.
To track the status online, please follow the link below (Taiwan Post website).
http://postserv.post.gov.tw/webpost/CSController?cmd=POS4009_1
4. The tracking no. end with 'sg' (e.g. rr952522421sg)
The delivery route will be Thailand -> Singapore -> Destination.
To track the status online, please follow the link below (Singapore Post website).
http://www.singpost.com/ra/ra_article_status.asp
5. The tracking no. only with number (e.g. 5195252242164) (Singapore and Australia)
The delivery route will be Thailand -> Singapore ->Australia.
The delivery route will be Thailand -> Singapore
To track the status online.
1) Go to www.xdel.com
2) On XdelTRACK box, key in Account no. 106517 and key in Tracking number., then click GO
3) Below windows will appear and click [View] for more details, then job info will be appeared.
6. The tracking number end with "TH"
The delivery route will be Thailand -> Destination.
To track the status online, please follow the link below (Thailand Post website).
http://track.thailandpost.co.th/trackinternet/Default.aspx
Remark: The tracking information will appear on the website after 5-10 days of the delivery date.
DHL Global Mail will pass your package to your country customs, the process after this depends on your country customs & post office. So, you can track your package status later by using your country postal service, if your postal online tracking service is available.
Transit Time
| Country |
Normal Transit Time (Days)
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| Asia Pacific |
10-21
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| Europe |
15-30
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| UK |
10-21
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| Canada, USA |
15-30
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| Countries those may have long transit time i.e. Russia, France, some islands. |
30-50
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If you don't receive your item within the delivery period, please contact your local post office with our provided tracking number. Sometimes, the parcel is at the post office waiting for the addressee to pick up without the notice left, and it will be returned to us if it's unclaimed.
Please note that the shipment delay may occur because of the customs or postal process that we cannot control. |
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DHL Global Mail as Registered Air Mail, so the signature is required. DHL Global Mail will pass your parcel to your post office.
