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| Q:Why I cannot combine two invoice with Different currencies? |
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| A:I am sorry that ebay do not allow us to combine the invoice with two different currencies: GBP and USD. We would like to send two invoices with postage discount to you. |
| Q:What is the condition of the item? |
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| A:100% Brand-New |
| Q:Is the stone genuine? |
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| A:Thanks for interested in this sparkling jewelry.
The stone of all our items is made of cubic zirconia which is widely used and metal is almost brass with 18 K gold plated. The cut and clarity of stone are sparkling that you can see its popularity worldwide. Thank you! |
| Q:What is the item made of ? |
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| A:Thanks for interested in this sparkling jewelry.
The stone of all our items is made of cubic zirconia which is widely used and metal is almost brass with 18 K gold plated. The cut and clarity of stone are sparkling that you can see its popularity worldwide. Thank you! |
| Q:Where is my item? |
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| A:We dispatch orders within 1 business days after payment is cleared, the estimated delivery time will be 7-45 business days depending on location & efficiency of custom and local post. If you did not receive your item after the estimated delivery time, please contact us, we will check for you. |
| Q:What if I received defective item? |
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| A:If you receive defective item, you need to take photo of it and send back to our email. We will resolve the problem after the case is confirmed. Most of such cases are resolved properly, and buyers are satisfied. |
| Q:Do you offer combine shipping? |
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| A:Yes, we can offer combine shipping for multiple purchases. Please request combine shipping invoice after all your auctions ended. We will also send combine shipping invoice to buyers every day to make payment. |
| Q:What if I did not receive my items after months of waiting? |
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| A:If you haven't received your items after the estimated delivery time line, please contact us, we will check the parcel for you,and provide you satisfaction solution. We are serious seller who have been doing jewelry business for more than 10 years with very good repuation on the internet, we won't let our customers suffer any loss. |
| Q:How much disconts can I have if I buy a lot as wholesale? |
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| A:We are serious sellery who has been doing jewelry business for more than 10 years and we've been serving thousands of retail and wholesale buyers from around the world, if you are interested in building long term business relationship with us, please contact our custom service for more details.
The best wholesale price will be provided! |
| Q:Do you offer combine shipping? |
|
| A:Yes, we can offer combine shipping for multiple purchases. Please request combine shipping invoice after all your auctions ended. We will also send combine shipping invoice to buyers every day to make payment. |
| Q:How long can I delay my payment? |
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| A:You can finish your payment within 7 days, if not, eBay will automatically open unpaid item case. If you need to delay your payment for special reason, please contact us to explain. |
| Q:Return Address |
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| A:Before you return, please contact our custom service first, for the return address, please see the back of the envelope we sent you or contact our customer service for details.
We will contact you as soon as the returned parcel arrived. |
| Q:Do you provide tracking number: |
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| A:If you pay for the extra registered mail fee, we will provide tracking number with tracking information from HK to your country, otherwise,we can only provide you tracking# with tracking information to prove when we ship out the item to the HK airamil center, tracking information from HK to your country will not be available. |
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