We are here to help you through your purchase from S.N.H and try to make it as easy and hassle free as possible, your purchase from us should be an enjoyable experience with no hassle or let downs.
SALE: by buying this item on EBAY you offer and agree to purchase this item under EBAY rules and our terms of sale (see below). We incurr costs for listing and the sale. If you fail to complete the purchase we will require you to pay us compensation for the costs we have incurred(only the amount we have been charged). If you fail to pay us this compensation this will be reported to EBAY and you will be identified as a non-paying bidder.
DELIVERY POLICY
S.N.H delivers across main land UK for a small charge per item We aim to deliver within 14 days on the outset. Most of the time we can deliver within 7 days.
All items sold on our site include VAT at 17.5%. If you need to reclaim the vat, on every order you will be sent a vat invoice. This is usually sent with your products.
RETURNS POLICY
If you have bided on an item and you win, these items are non returnable. If they are damaged we will send out a replacement.
If you BUY NOW on items, these can be returned, all packaging must be complete, so we can resell the item. If it is un-sellable, due to no original packaging ect damaged or the item has been used, then you can not return the item.
We will need your invoice number. Returns will be only accepted within 7 days from purchase.
We will refund the full amount excluding any postage costs incurred.
COMPLAINTS/ FAULTY GOODS
If you find on delivery your item is in not the condition it should be or is faulty please call with the following infomation:
- invoice number
- delivery details
- when delivered
On 01843 842727 Mon to Fri 9 to 4pm.
Please do not send e mails stating you have a faulty item, as you will be asked to call us to sort the problem out.
If you have a complaint about delivery please call A.P.C on 01843 596600 quoting your Invoice number
If you have a complaint about the service you have had from S.N.H, please call 01843 842727.
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S.N.H can supply most manufactures items inc. Dimplex fires, kinder fires, Creative fires, Suncrest fires, Valor fires, Valor electric fires, Baxi gas fires, Baxi stoves, Berry electric fires, Robinson Willey fires, Radiant fires, flicker flame fires, Cannon fires, gas coal fires, Berry electric fires, gas flicker flame baskets, companion sets, hods, coal buckets, fire guards, fire screens, fenders, fireside accessories, heating products, electric stoves, gas stoves, modern taps, traditional taps, gold taps, chrome taps, basin taps, bath taps, kitchen taps, bath shower mixer, showers, power showers, electric showers, manual showers, thermostatic showers, modern showers, Deva taps, Deva showers, fire pokers, Burley electric fires, Burley electric stoves. Solid fuel kits, ash pans, solid fuel grates, multiglow made to measure gas fires, imperial electric fires.
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