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Monday - Friday 9.30am to 5pm
We are a pure internet/mail order cycle retailer so aim to offer the best prices in the uk on all cycling essentials direct to your door.
Payment and Refunds
Payment / Refunds
You can pay either by card or by PayPal when you get to the checkout. If you wish to pay by card you will notice a link that says 'click here to pay by card' this will be at the point when you're log into PayPal. This means you don't need a PayPal account to buy our products. All payments go through PayPal for online safety and security.
You can place a manual order using your credit or debit card over the phone - 0330 555 0080 (Monday - Friday 9:30am - 5pm)
We do not offer any finance or payment plans.
Please note - when paying by card over the phone we can only ship to the cardholder's address. If you place the order through eBay you can however specify a different delivery address.
Credit/Debit Cards Accepted
Visa, Mastercard, Visa Electron, Maestro, Delta, Solo
Payment Methods Not Accepted
American Express, Postal Orders, Cheques
If you are owed a refund then this will be done via PayPal. If you paid by card, the refund will still go through PayPal. PayPal will send the money to your bank instantly, however some high street banks can take up to 7 working days to process the payment into your account. Please see our 'Delivery and Returns' section or our 'FAQ' section for more information on returning an item.
Cancelling or changing an order
If you wish to make a change to an order or cancel it then it is important to note that our turn around time on messages is 1 working day. There is a chance therefore that your request may not be picked up in time. If you need to make a change to your order then you may be safer speaking to us directly Monday-Friday 9.30-5pm on 0330 555 0080. Our despatch team also work on a 1 day turn around so there is a chance that your order will be despatched before we are able to make any changes. If this happens, Rutland Cycling will not hold any responsibility for errors caused by incorrect information provided at checkout.