Can I collect my item?
Unfortunately we are mail order only and so cannot offer collections
Do you offer combined postage?
Yes we do offer combined postage. To get this, add all the items to your basket and then click on 'request total from the seller.' We will then send you a new invoice with which you can pay with
When will my item be dispatched?
Most items will be dispatched the next working day however please be aware that it may not be marked as sent on eBay until the end of the day
What happens if my item doesn't arrive?
If your item hasn't arrived within a reasonable timescale then please let us know and we will do our best to chase it for you. For Royal Mail 1st Class, please be aware that we do have to give the item enough of a chance to arrive before we can re-send/refund
Do you have a telephone number?
Our contact number is 01572 332262 - we are open Mon-Fri 9:30-5
How to I return an item?
If you need to return an accessory item then there is no need to contact us first. To return the item, you just need to fill in the returns form on your invoice and post it back to us at
Rutland Leisure Outlet Returns
Unit 3 Manton Engineering,
How much assembly is required on the bikes?
Our bikes come boxed and do require some basic assembly. You will need to put the front wheel on, turn the handlebars, put the saddle in and put the pedals on. The gears/brakes are attached however they may require some adjustment
How do I receive feedback?
Feedback will be left for you automatically once it has been left for us